Vortex Refrigeration Reviews 

58
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thanks to the whole team from sales to shipping and technical support for helping us with power hook up. Our super market line of Freezers and Refrigerators are fantastic. We did a lot of research bef... See more

Rated 5 out of 5 stars

I own a large flower shop in the LA area. A couple of months ago I ordered two 3 glass door refrigerators and 2 door refrigerator. Vortex called to verify my order and to make sure what I had ordered... See more

Rated 5 out of 5 stars

I ordered a new freezer from Vortex and in 8 days here it is, delivered. No problems, fairly and competitively priced. Personal type service and communication. One of the main things I was as... See more

Rated 4 out of 5 stars

The refrigeration unit runs good Mike did a good job BUT the unit when uncrated has a large dent bottom of front door ,upper right side .bottom left plus sealer on the inside never cleaned up now its... See more

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(58)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I ordered a new freezer from Vortex …

I ordered a new freezer from Vortex and in 8 days here it is, delivered. No problems, fairly and competitively priced. Personal type service and communication.

One of the main things I was assured that should the unit need service, either under warrantee or not it is locally readily available.

Beautifully wrapped so as NOT to sustain damage enroute.

June 28, 2018
Unprompted review
Rated 1 out of 5 stars

Worst company I have ever purchased equipment from

Worst company I have ever purchased equipment from. Bought a pizza make table from Vortex in March 2017, it stopped holding temp after about 10 months. Contacted Vortex for warranty repair (we were within the one year parts and labor warranty), we spent multiple hours and days doing troubleshooting with them over the phone, they apparantly had no service provider that does warranty work in our City Then they told us our warranty was "null and void" because unit was not originally shipped to our restuarant address, The sales guy 100% knew when we placed the order that we were shipping it to a different location that had a loading dock to receive, he absolutely did not tell us it would void our warranty, so we had unit shipped to our local refridgeration company that had a loading docks to receive unit. We had to buy a another make table from a different mfg. We threatened to file lawsuit, they shipped us a new compressor for us to install on our own. So now we have a extra non-working Vortex unit with a new compressor in a box, cost for us to get installed at a cost of around $500.

June 14, 2018
Unprompted review
Vortex Refrigeration logo

Reply from Vortex Refrigeration

The reviewer bought a pizza prep table, had us deliver it to the address provided. After 10 months he contacted Vortex for service under the warranty, after apparently trying to troubleshoot it with the dealer that he purchased it from. We have service providers that do provide service in his city. We scheduled a service call to have the prep table repaired, however when the service tech went to repair the unit at the address it was delivered to, there was no unit to repair. The reviewer had transported it over 100 miles to another city. This does void the warranty. Vortex has no way of knowing how the prep table was moved and if any damage occurred during the move. The reviewer says that the sales person knew this was the intent. We were not able to find evidence of this, however our warranty statement on our website specifically states:

Warranty Is Not Transferable

This warranty is not assignable and applies only in favor of the original purchaser/user to whom and where equipment was delivered. ANY ASSIGNMENT, TRANSFER OR RELOCATION OF EQUIPMENT SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

There is no way that the reviewer would not have known unless he didn't bother reading the warranty. As a gesture of goodwill Vortex provided the reviewer with a new compressor at no charge for the compressor or the shipping. The threat of a lawsuit had no bearing on our decision to provide a compressor. The warranty is explicit in what it covers and what it doesn't. After receiving the free compressor the customer thanked us by leaving this 1 star review. Our many 4 & 5 star reviews speak for themselves as to the integrity of our company.

Advertisement
Rated 5 out of 5 stars

Excellent Buying Experience

I bought two 3 glass door freezers from Vortex. The price was great, they were shipped free and I received them fast! They look fantastic. I've had them for about a month now and have not had any problems. I would definitely recommend buying from Vortex Refrigeration.

June 9, 2018
Unprompted review
Advertisement
Rated 1 out of 5 stars

VERY BAD AFTER BACK AND FORTH AND FEW…

VERY BAD AFTER BACK AND FORTH AND FEW MONTHS OF PROMISSING THAT PARTS ORDERED AFTER THEY CHARGED MY CREDIT CARDS THEY CHANGED FEW PARTS AND STILL HAVING THE SAME PROBLEM

February 16, 2018
Unprompted review
Vortex Refrigeration logo

Reply from Vortex Refrigeration

This review is from somebody that dealt with a 3rd party dealer selling Vortex Refrigeration. They did not buy from Vortex or have any interaction. Their complaint should be directed at the dealer not Vortex.

Rated 1 out of 5 stars

Very bad.very bad experience

February 16, 2018
Unprompted review
Vortex Refrigeration logo

Reply from Vortex Refrigeration

This review is from somebody that dealt with a 3rd party dealer selling Vortex Refrigeration. They did not buy from Vortex or have any interaction. Their complaint should be directed at the dealer not Vortex.

Advertisement
Rated 5 out of 5 stars

I absolutely love this freezer

I absolutely love this freezer! I bought it as a home freezer and although it took some work to get it in the doors (wheels come installed), it is the best freezer I could have chosen!

February 16, 2018
Unprompted review
Rated 4 out of 5 stars

The refrigeration unit runs good Mike…

The refrigeration unit runs good Mike did a good job BUT the unit when uncrated has a large dent bottom of front door ,upper right side .bottom left plus sealer on the inside never cleaned up now its dried and can't be removed

February 15, 2018
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great freezer

A great freezer! Easy to purchase, showed up well packed and we've had it running smoothly for about 5 months without issue. I'd definitely buy more coolers from Vortex.

February 15, 2018
Unprompted review
Rated 4 out of 5 stars

We live our applinaces

We live our applinaces. Low design is perfect fit for our kitchen. Unit came damaged but was easily fixed by us at home with the help of their office. Anyone with a view of the outdoors would truly appreciate these units.

February 15, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look