VSF Garage Repairs Reviews 

2,234
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the installation teams work incredibly hard, arriving on time and remaining polite throughout the entire process. People are also very pleased with the top-quality materials used and the impressive final appearance of their new garage roofs. However, some people mentioned experiencing occasional problems regarding unfinished installation tasks, incorrect materials, or minor issues during the work. A few reviewers also expressed frustration with poor communication and unhelpful customer support when trying to resolve these issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that installation teams arrive promptly and work... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professional and hard-working... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the materials used are... See more

Product

Consumers find the product to be of exceptional quality, expressing high satisfaction with their new roofs... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting that contact is easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The removal of an asbestos garage roof, and fitting a replacement roof, was professional from start to finish. The gentleman who came to do the job was lovely. He went out of his way to make what to... See more

Company replied

Rated 5 out of 5 stars

A very professional and friendly service from start to finish. Job took 3 days rather than the planned 2 days but this was needed to ensure a professional job was completed with an excellent finished... See more

Company replied

Rated 5 out of 5 stars

Every thing went exactly as planned. Carl and (so sorry can not remember his assistants name) arrived at 8.30 and were finished by 4.30 Roof replaced, new garage door, side entrance door and wi... See more

Company replied

Rated 5 out of 5 stars

From the initial enquiry to the installation, I cannot fault VSF. Our garage is now totally transformed from a damp, smelly, leaking nightmare to a clean, dry usable storage facility. The surveyor fi... See more

Company replied


Company details

  1. Roofing Contractor
  2. Construction Company
  3. Garage Builder
  4. Garage Door Supplier

Written by the company

'VSF - The UK's leading provider of new and refurbished garages VSF are experts in asbestos removal, new garage roofs, doors, windows, facias. All our products have guarantees of up to 25 years VSF are a family run business, established in 2007, for the best new garages, garage refurbishments & asbestos removal ask for a FREE quotation. Whether it’s just a replacement roof that is needed, or a full refurbishment with new windows, doors & facias, VSF’s experienced team will take care of every aspect, from the initial order, to technical survey through to the installation. No matter the condition or age of your garage, whether it has asbestos or not, we are committed to refurbishing your garage to the highest standard'


Contact info

Exclusive 10% Discount

Don't forget to mention Trustpilot when calling!

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,234)

420 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The removal of an asbestos garage roof

The removal of an asbestos garage roof, and fitting a replacement roof, was professional from start to finish. The gentleman who came to do the job was lovely. He went out of his way to make what to an old lady, was quite a traumatic experience, as easy as possible. Thank you so much

July 31, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mrs James,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.

Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Great job

Great job, 4 hours from start to finish. Big thing for us was the removal of existing asbestos roof panels and new roof installed same day. From original visit, surveyor, tradesmen all arrived at time stated. Communication great.

July 30, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Alan,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Did a great job and explained…

Did a great job and explained everything as the job progressed.

July 27, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Nerys,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Excellent service and installation…

Excellent service and installation teams.

July 13, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Keith,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.

Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Excellent work, cladding our garage.

I have used VSF previously to replace my asbestos garage roof. I was very impressed, so decided to get a quote for cladding the garage this time. Contact was easy, personal visit to go through our options and no hard sell. Might not be the cheapest, I honestly don't know, but they delivered in good time, clear costings and friendly efficient and clean working throughout. In my eyes, worth every penny. We chose a light grey and it looks fantastic. The gents fitting the cladding on the hottest day of the year, worked so hard.

July 30, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr Dunn,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Highly recommend VSF

I was kept well informed throughout the process.
All went to plan. No hidden extras. From my first phone call the whole team were efficient, courteous and friendly.
I am really pleased with the new roof, new roof beams and windows. It is reassuring that the asbestos has been disposed of responsibly. I highly recommend VSF Thank you.

July 8, 2026
Unprompted review
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 3 out of 5 stars

Great product but….

Great product, really swift fitting. Very happy with the roof.
Some slight disappointments - found many very sharp pieces of metal left around the place (old bolts cut off during the fitting process); where a new drain pipe support had been fitted to the garage, sharp screw point protruded through intro the garage; email communications were impersonal and referred to me as ‘dear customer’ rather than a name.

July 23, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr Wadsworth,
Thankyou for taking your time to leave us a review. We are sorry to hear that you have encountered some problems with the final job. If you are still not happy with a few jobs you feel have been left incomplete contact us on 0800 917 9550 and we will be more than happy to try help rectify these problems for you.

Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Really happy I went with VSF Garage Repairs

Really happy with my new garage roof from VSF. They do the quote using Google earth. If you’re happy to proceed, someone will come out to do the survey. The price doesn’t change from what you agreed. The Surveyor will give you the week it will done, then closer to that date you’ll find out which day of the week it will take place.
On the day, the guys were really professional. My old roof was asbestos and they were in full protective suits to remove it. By early afternoon it was all done. All the beams were replaced inside as well, plus the electrics were taken off and reinstalled. The roof is amazing, couldn’t be happier with it.

July 14, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr Webber,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Arrived on time and made a good job and…

Arrived on time and made a good job and cleaned all up and cleaned everything away when finished staff were very professional at there job l would recommend them to anyone thank you

July 22, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr Binder,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 1 out of 5 stars

Damaged property / poor installation

Absolutely disgraceful the way this company have treated my 80 year old parents.

The installers removed a cast iron downpipe, after being instructed not to by my father, subsequently causing substantial damage to the roughcast rendering on the garage. Their installers claimed their new plastic gutter outlet would not fit into the existing cast iron pipe. After me arriving and explaining to them that the garage had previously been surveyed by their own company prior to installation, plus the fact suitable reducer adapters can be purchased from any reputable builders merchant, I was met by a blank stare, with no attempt of an apology nor rectification. That aside, the newly installed guttering is not even installed square. This is a poor installation, especially considering the price paid.

I have been in the building industry for 26 years, and wouldn't dream of treating my customers like this.

The company are refusing to acknowledge any liability, nor send anyone back out to check the damage, even though it states on their own terms and conditions on their website that they "Rectify any problems that may occur".

Without even attempting to re-attend, they have diagnosed that the problem must lie with poor rendering. A very strange response, considering the company that carried the rendering work is held in the highest regard and carries out most of the roughcast rendering within our area.

They then proceeded to threaten my parents with court action unless the outstanding balance was paid, which my parents proceeded to pay in full.

My parents paid over the average cost to replace an asbestos garage roof, and have yet to receive ANY customer support on an issue that was caused by their own installers.

Avoid this business at all costs !!

August 10, 2026
Unprompted review
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Euan,

Sorry to hear about this, but I think there is some misunderstanding about this issue and your review isn't fair.

After speaking to my installation manager who has been in direct communication with your father on multiple occasions, the issues lie around your rendering company rendering around the old guttering, resulting in some exposed brickwork once the new guttering was installed. (new gutters was stated and signed on the survey)

Our first course of action was to try and resolve this on the day, where our installers staying until evening, but couldn't achieve a finish that they thought was satisfactory for the quality of work we deliver. For this reason, your parents were NOT threatened to pay the balance, and infact held back £800 of the outstanding balance, whilst your father agreed to obtain a quote to have this rendering done by a specialist . We made it clear that the amount charged by the rendering would be deducted from your remaining balance as a gesture of goodwill and as we always try to do, leave our customers satisfied with their experience with our company.

You could almost compare this to your carpet company fitting flooring around your fitted wardrobes rather than underneath it. You later replace the wardrobe with a smaller one and find bare floor underneath, you wouldn't blame the wardrobe installer for missing flooring.

Regardless of this, we have tried to reimburse you for repairs and after direct contact with your father this morning, he has refused to obtain quotes as the sole trader who did the rendering has retired - it was encouraged for him to get in touch with other companies or allow us to, in order to have the garage to our standards at our expense.

The conversation was concluded with VSF leaving the door open and advising him whenever he gets round to repairing this, to give the office a call and we will reimburse accordingly. If you would like to obtain quotes and organise this, it would be much appreciated as we want their garage to live up to the VSF standard as much as you do.

If you would like to give me a call to discuss please do so on r.jeffreys@vsfgaragerepairsuk.com or on 0800 917 9550. I will reiterate again, I do not feel like this review is fair, and I invite you to get in contact so we can turn this experience into a positive one.

Kind regards,
Rio

Rated 5 out of 5 stars

No problem we got an estimate agreed…

No problem we got an estimate agreed they came as planned did a fantastic job would recommend

July 20, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Babsie,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

New roof on garrage

Arrived on time and carried out the work very quickley as they both knew what to do and did not need to say what next. Left the aera clean and tidy.

July 23, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr Mcandie,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

All round ever good from survey stage…

All round ever good from survey stage to new roof installation.

July 22, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr Baker,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Arrived on time

Arrived on time, did the job quickly, efficiently and with no fuss, including adjustments to side door to accommodate the gutter. When it was completed we were given a full explanation of what they had done, and what further steps we should expect: and they were pleasant as well!

July 20, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Jonathan,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

The 2 guys who worked on my garage roof…

The 2 guys who worked on my garage roof were excellent, nothing was too much trouble.
Attention to detail was really good, can't fault them, would thoroughly recommend them to everyone.

July 24, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Audrey,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 4 out of 5 stars

Good one thanks

Good one thanks

August 13, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Brian,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 4 out of 5 stars

I am pleased with the work they did…

I am pleased with the work they did they were quick and efficient my onley complaint is they left the inside of the garage with lot of dust

July 14, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Mr/s Smith,
Thank you for taking your time to leave us a review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Mat and Max were great…

The fitters Mat and Max were great everything was completed very fast. I was consulted before the work was started on the design elements. All waste was taken away and the garage left clean and tide. I would not hesitate to recommend them to anyone.

August 6, 2026
Unprompted review
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Steven,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Excellent job done

Excellent job done. No mess left and very professional roofers.

April 20, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Christine,
Thank you very much for the 5-star review. It's great to hear the installation team looked after you and carried out the work to a high standard.
Our teams take a lot of pride in the work they do, so it means a lot to hear positive feedback like this.
Thanks again for choosing VSF — we hope you enjoy your new garage roof for many years to come.
Kind regards,
VSF Garage Repairs

Rated 5 out of 5 stars

Asbestos garage roof replacement.

The process from start to finish was very professional. Following initial telephone contact, an on-site meeting with the surveyor was conducted in an efficient manner with all queries answered effectively. Installation went smoothly and relevant paperwork was provided from start to finish.

July 14, 2026
VSF Garage Repairs logo

Reply from VSF Garage Repairs

Hi Steve,
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
We're pleased to hear everything went smoothly and that the process from start to finish was straightforward for you. Our aim is always to make replacing a garage roof as simple and hassle-free as possible for homeowners.
Thanks again for choosing VSF, we really appreciate your support.
Kind regards,
VSF Garage Repairs

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look