Vuse Reviews 62

This company will lie through thier teeth rather than accept any sort of responsibility. Do not use them !

Their mint ice is nice. But but it from a shop not from their website.

Firstly they have just done an upgrade.
Essentially took a website that worked perfectly fine and broke it. Well done.

Also as stated. I’ve had some sketchy transactions that have showed as failed and I’ve tried again and it’s faked again.

Never received the item but still got billed for it.

Contacted customer service who wouldn’t accept there were any outstanding orders that hadn’t been fulfilled.

Oh and their new high tech Vuse Ultra pen. Stay well away from that piece of garbage. It’s horrendous and the “find my” feature is useless.

Thank you so much for your fast delivery, it took two days, all the products were there. Absolutely nothing to complain about.

Email sent to Vuse today regarding a cancelled subscription order and complete lack of customer care and communication:

Dear Vuse UK,

I hope this email finds you well. After placing an order on 30th April 2025, I received an email informing me that my order had been cancelled. No explanation was given for this cancellation.

I called Vuse customer services and confirmed with the agent that there were no issues with the method I had used to place an order, my bank card details or the bank I use. I was informed that it was an error on the website and assured that no money would be debited from my account. I was also promised that I would receive an email confirming this on the same day, but unfortunately, I have not received any such email.

As of yesterday, the payment was still pending on my account. I contacted my bank, and they informed me that Vuse can provide a transaction cancellation authorisation code, which they would then use to cancel the pending transaction. I called Vuse customer services again to request the cancellation authorisation code, only to be told by the agent that they had never been asked for this before and they would need to contact your finance department. I specifically requested that this information be supplied to me during the call, but I was informed that customer service agents are 'not allowed to keep customers on hold for more than 3 minutes'. I advised that I was more than happy to wait on the line to ensure I had a resolution to the issue and negate the need for me to have to contact Vuse again. I was told again that this was not possible and that someone would 'email me as soon as possible'.

I specifically requested that the information I require be emailed to me by 5pm yesterday, allowing 2 hours for the agent to contact the relevant department by phone and send me a simple email. Yet again, no email was received.

Why is the transaction still pending on my account today and why haven't I received any contact from Vuse? Additionally, why is my account now locked?

I would appreciate it if you could escalate this to the department manager to address these concerns and provide the necessary transaction cancellation authorisation code today (Saturday 03/05/25). I would also appreciate a full explanation as to why there are repeated issues with placing orders online with Vuse and why the information I have requested has not been provided to me in a more timely manner.

Thank you for your attention to this matter.

It is awful the new golden tobacco vuse pod,I can't believe it. I will never buy again

Been with vuse for last several years a monthly subscription, all of a sudden they cancelled our order, got in touch with them and for some strange reason they have said they have cancelled and to use a different debit card???we use the same debit card for everything! Why should we change our card ?the customer service is nit very helpful because it's different departments fir everything and you cannot get through to the right department, not happy at all .