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2.9

Average

TrustScore 3 out of 5

74 reviews

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Rated 3 out of 5 stars

Terrible Customer Service

My review is for Curodont Repair Fluoride Plus. First, this company offers a promotion "buy 4 get 1 free". It took me over 3 months of calling and dealing consistently with the rep to get the "free" item they promised. It looked like I was begging for it when they were the ones that offer me the free product. 2nd, Some of the items in the box were already dry. That's right, this product, so expensive, and they sell it already dry so we could not use it. Terrible.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

please DONT BUY

I would like to tell everyone who want buy the products how was the company service , there is no service reply on the international service mailbox , and USA service can do nothing with this situation, basically you can know they are two company mode two system, USA company cannot check the system for Europe customers, If anyone want buy the products, my suggestion is please DONT BUY. I still didn't get any solution for my disappear order.

July 15, 2023
Unprompted review
Rated 1 out of 5 stars

00133226

The service phone number on the website cannot be reached, and the customer service mailbox has no reply at all. Now I see another customer service mailbox starting with tc#vvardis.com here. The information on the company website has no service function at all and is unprofessional. no reputation

July 15, 2023
Unprompted review
Rated 1 out of 5 stars

Giant disappointment

Giant disappointment. I ordered the vVardis Aletsch serum from Zalando. I got the pack yesterday. The serum is crystallized and partially evaporated. There is not even 0,5 mL left in the tiny bottle. The texture of the serum is grainy, and it is not fluid. The current texture is very similar to crystallized honey. You cannot spread it on teeth.
I was expecting some quality to such an expensive product.
I contacted Zalando asking for a refund. Initially, they said they would not refund because the issue is due to 'use'. Now, it seems they will accept it.
I wrote to vVardis but they still have not replied me. I posted on their Facebook page and they removed it immediately.
I am not sure who is doing the worst job - if it is Zalando or if it is vVardis.

February 21, 2023
Unprompted review
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Reply from vvardis.com

Dear Marisa Rosa. I can confirm that we at vVARDIS have not received an email complaint and we are deeply sorry you have had such a bad experience with Zalando and our customer service. Please send an email to tc@vvardis.com as soon as possible.
We will help fix this problem.
Again apologies for the inconvenience and we hope to hear from you soon🤍
very best,
Team vVARDIS

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Rated 5 out of 5 stars

This technology that creates new white…

This technology that creates new white enamel to protect my teeth everyday is game changing. The application, premium formulas and packaging have won me over. Fan or life ❤️

June 19, 2022
Unprompted review
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Reply from vvardis.com

Thank you for the fantastic review! We are pleased you are a fan of vVARDIS!🤍

Rated 5 out of 5 stars

Beautiful, Sustainable and Effective Dental Products

These products are great. I can feel the new enamel on my teeth even after one use. They are also beautifully packaged and sustainable which is a huge plus. Highly recommended.

June 15, 2022
Unprompted review
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Reply from vvardis.com

Thank you! We are thrilled to hear🤍

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Rated 5 out of 5 stars

Fantastic product

This is a fantastic product. Leaves my teeth feeling like I’ve just been to the Hygienist - fresh, silky smooth, shiny and bright!

June 15, 2022
Unprompted review
Rated 4 out of 5 stars

A new Anti-aging that works

I was skeptical at the beginning but I have to admit that since I use VVardis routine my mouth is fresher and my teeth are brighter without sensitivity.
I feel a layer of protection and a smooth effect on my teeth like when I use serum on my skin. I like the idea of a Natural Anti-aging ritual for oral care because I like to smile at life:)

June 15, 2022
Unprompted review
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Rated 1 out of 5 stars

Block you for negative comments

They have no respect for customers - would think twice before ordering anything from them. They block people who leave negative reviews on the Instagram & FB accounts!!

May 29, 2022
Unprompted review
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Reply from vvardis.com

Dear Frederick
We are truly sorry to read this. Could you kindly send us a DM explaining what the problem is so we can try and fix this issue. Customer service is our top priority so again, apologies for any confusion.
tc@vvardis.com

Rated 1 out of 5 stars

Worst customer service ever

Wouldn't even give this company one star! The worst customer service I have ever received. My order arrived Thursday the box was opened the same day & an email was sent to the company informing them the order was incorrect - pictures included. We are now 3 working days on and I have to wait for a full investigation before they can respond to me!!

May 24, 2022
Unprompted review
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Reply from vvardis.com

Dear Donna, I believe this issue has been resolved, but if not, could you kindly send us a DM so we can correct the error. We again, apologize for any order confusion.
tc@vvardis.com

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