Highly recommend! The claim process is unbelievably smooth, and the group chat support is always there when you need it. I received almost 100% of my reimbursement within just 2 weeks. Plus, having 24... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have made my first claim for my 15 year old cat after having had to take her to an out of hour emergency vet, because she suffered from sudden blindness . It took a lot longer than expected for tha... See more
Wow! Libbie is a superstar! Not often you can say dealing with insurance claims is straightfoward, informative and actually a pleasure. However, Libbie at Waggel has been incredibly patient, knowledge... See more
My dog requires a scale and polish. Received an estimate from the Vets and submitted a pre-authorisation claim online. Easy to complete. Provided a brief history of previous dental check-ups. The fol... See more
Company details
About Waggel
Written by the company
Less stress, more love.
At Waggel, we’re just as obsessed with pets as you are - and we understand better than anyone why you want the best for them. That’s why we created a pet insurance policy that’s simple, clear and packed with everything your pet might need (and then some). No sneaky surprises, no confusing jargon - just one Lifetime policy that’s got your back from puppyhood to your pet’s golden years.
Our Lifetime pet insurance covers the big stuff like dental care, cancer and diabetes. But it’s not just about the policies. It’s about you and your pet feeling safe and supported every step of the way.
With over 15 years of insurance experience under our belts, we’re here to make sure you’re always in good hands with a personally assigned UK-based vet nurse to help manage your claims. This means you’ll never be left on hold for hours and can wave goodbye to mountains of paperwork.
Why Waggel?
We’re here to take the hassle out of pet insurance. No endless options, just one simple Lifetime policy that you can customise to fit your budget and needs. Here’s what sets us apart:
- One policy, endless love. Our Lifetime policy covers a range of conditions and costs, from dental care to cancer.
- No surprises, just clarity. Transparent pricing, easy-to-understand policy wording and a smooth claims process.
- Your pet’s personal cheerleaders. You’ll have a dedicated claims handler with you every step of the way - because we know how important it is to feel supported when you need it most.
- Giving back. We partner with charities to support dogs and cats in need because there’s nothing better than spreading the love.
Contact info
1st Floor, 5 St Helen's Pl, London, EC3A 6AB, London, United Kingdom
- www.waggel.co.uk
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Waggel it is lovely to know i…
Thank you Waggel it is lovely to know i m not alone if things go wrong with your pet.
The claim was processed in a timely manner and precision and i also would underline how good there is 27/7 support on Joii.
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid at all costs
Avoid at all costs, they take four weeks to look at your claim and will do anything they can to avoid paying out, awful service they shouldn’t be allowed to trade.
August 5, 2026
Unprompted review
Reply from Waggel
Hi Karen,
Thank you for taking the time to leave your feedback. We're sorry to hear that you've been disappointed with your experience.
We understand how frustrating it can be when things don't happen as quickly or as expected, and we're sorry that we've left you feeling this way. We take all feedback seriously and are committed to continually improving the service we provide.
If you'd like to discuss your experience further or if there's anything we can help with, please do get in touch with our team. We'd be happy to assist.
The Waggel Team
It was very helpful and easy to claim…
It was very helpful and easy to claim which is good especially when you are worrying and having to go backwards and forwards to the vets and it’s great that you deal with the vets directly as well so helpful saves a lot of hassle
July 27, 2026
No answer to this at this time
July 28, 2026
When my dog died and had to cancel my…
When my dog died and had to cancel my account you were absolutely fantastic and supportive ... when i got my new fur baby it was so easy and did not cause me any stress ty so much
August 1, 2026
Great service as always and extremely…
Great service as always and extremely prompt resolution of our claim.
July 27, 2026
Very quick and no quibbles
August 3, 2026
Wow! Libbie is a superstar!
Wow! Libbie is a superstar! Not often you can say dealing with insurance claims is straightfoward, informative and actually a pleasure. However, Libbie at Waggel has been incredibly patient, knowledgeable and a delight to talk with. Absolutely knows the processes and systems, and what can and can't be claimed for, and informs you in the best possible way. Thank you Libbie.
August 4, 2026
Unprompted review
Very easy to understand
Very easy to understand, you have made it very easy to understand. Thank you
August 3, 2026
Very straight forward and quick
July 27, 2026
Quick and easy to join and helpful…
Quick and easy to join and helpful customer service agent in processing set up of new policy.
July 27, 2026
Half the price i was paying
Half the price i was paying , and no 20 %
per cent even though dog is 11 one excess easy !!!! Love Waggle
August 3, 2026
I was with waggle for a year not once…
I was with waggle for a year not once if I had to use the company for my dog when I started the policy was £89 which I didn’t think was too bad due to my dog being a French bulldog who has no breathing problems and he is 10 years of age he’s never had any issues. I didn’t want the author of anyone because I always look around. They auto renewed it from £89-£130 which was taken out of my account even though I did not want the renewal not only if they took the money and now cancelled the policy. They also refused to pay about the £130 that they should never have took in the first place I would avoid.
August 4, 2026
Unprompted review
Reply from Waggel
Dear Symone,
Thank you for taking the time to share your feedback. We're sorry to hear that you've had a frustrating experience, particularly regarding your renewal and billing.
We understand how disappointing it can be when a renewal and payment aren't what you were expecting. As we can't discuss the details of your policy in a public review, we'd really like the opportunity to look into this for you and explain what happened.
Our team can review your concerns, including the renewal and payment, and do everything they can to help. You can get in touch via your online account and reach us via live chat.
The Waggel Team
The claim was settled quickly
August 3, 2026
Nancy rescue cat insurance
I just found d it so easy to follow the instructions to obtain insurance for my wee rescue cat. I'm 76yrs old and not to good doing things on line but that was so easy and I'm quite proud of myself that I didn't need any help.
August 4, 2026
Unprompted review
Extremely Upsetting
After trying unsuccessfully to unsubscribe to Waggel emails several times, I wrote a bad review in an attempt to get them to unsubscribe me. All I got was a public, through Trustpilot, apology (I no longer have my beloved dogs) and today, I have again received an email!!!!!!!!! AGAIN when trying to unsubscribe, I get the all to familiar "something went wrong message" Please stop torturing me!
August 4, 2026
Unprompted review
Reply from Waggel
Dear Kay,
We are truly sorry to hear about the persistent difficulties you've experienced with our email communications and the distress this has caused, especially given your recent loss. We understand how frustrating it must be to repeatedly encounter issues when trying to manage your preferences. We are actively investigating the technical problem preventing you from unsubscribing and are taking immediate steps to ensure your email address is removed from all our mailing lists.
We appreciate you bringing this issue to our attention.
The Waggel Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.