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See what reviewers are saying

Rated 5 out of 5 stars

My Walplus Cuckoo Clock developed a fault in that my Cuckoo no longer Cuckoo’d. I contacted Walplus and an advisor called Keon walked me through a diagnosis then sent me the needed parts and then help... See more

Rated 1 out of 5 stars

DO NOT BUY WALPLUS TILES FROM THE RANGE!!! After purchasing 30.5cm x 31.5cm self adhesive tiles and receiving 30.5cm x 14.5cm tiles, I emailed the range customer service. To be told on 3 sepa... See more

Rated 5 out of 5 stars

The very best in customer service 👍👍 Called with an enquiry , had mislaid one of the acorn weight trims for our 5 year old cuckoo clock 🙃, super helpful assistant on phone kindly sent replacemen... See more

Rated 5 out of 5 stars

Great service highly recommend, we had an issue where our items were damaged in the process, contacted walls through the what’s app and was handled and dealt with straight away with no fuss or issues.... See more

Company details

  1. Decoration and Interior Design Store
  2. Do-it-Yourself Shop

Information provided by various external sources

Walplus is a wall decoration specialist who provides you a new idea to decorate your wall as well as your home. We provide wide ranges of innovative stickers from children to adult room decoration accessories.


Contact info

3.8

Great

TrustScore 4 out of 5

132 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Great service. Lovely stickers!

December 5, 2020
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Reply from Walplus

Hi, Georgia! Many thanks for your support and positive feedback! We hope to offer you the best products and services continuously.

Rated 5 out of 5 stars

your employee Bernard was very helpful…

your employee Bernard was very helpful and assisted me well..thank you Bernard

November 17, 2020
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Reply from Walplus

Hello, Francis
Many thanks for your kind words. We are glad in help and assist our customer always, you are our inspiration to do our best.

Rated 5 out of 5 stars

Fireplace tiles update

Fireplace tiles update

I can’t recommend this product enough, I used these stick on square tiles to transform my dated fireplace tiles and they were so quick and easy to do. They stuck down no problem over the old tiles and look amazing now complete!

The perfect way to transform your home on a budget 🙌🏼💕

November 13, 2020
Unprompted review
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Reply from Walplus

Hello, Daisy!
So lovely to hear that you are happy with your tiles. Many thanks for taking time to give this amazing feedback.

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Rated 5 out of 5 stars

Splashback

I bought some 3D sticker tiles to go behind our Aga as a splashback. I’m absolutely thrilled with them! They look like real tiles and were so easy to apply! I can’t wait to get more for other projects in the house.

November 13, 2020
Unprompted review
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Reply from Walplus

Dear, Carolyn
Many thanks for this lovely feedback. Don't hesitate to contact us with any questions/comments about your new products. We are excited to see your next transformations! We bet that it will be amazing! :)

Rated 5 out of 5 stars

Instant transformation!

Instant transformation!! I was a bit skeptical with a sticker on a tile, but was pleasantly surprised! Bought a couple packs do try on my utility room first and was amazed how quick and easy they were to apply (it gets easier as you go). I decided to do my kitchen and had a discount for ordering multiple packs. Really pleased with customer service and received with a couple of days. Jury is out on wear and tear and cleaning, hoping they last for a while! If you want a quick change without the mess of hacking off tiles, highly recommend!!

October 31, 2020
Unprompted review
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Reply from Walplus

Hello, Cheryl!
That's fantastic! We are thrilled with your lovely feedback. Many thanks for your kind words.

Rated 5 out of 5 stars

Excellent wall tiles stickers

Excellent wall tiles stickers! You will not be disappointed... quick delivery and easy application and they transform your kitchen for a small price :)
Will definitely be using there products again!

October 5, 2020
Unprompted review
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Reply from Walplus

Thanks, Hayley! Your kind feedback means a lot to our company. We hope we continue meeting your expectations.

Rated 5 out of 5 stars

Absolutely love these "Tiles"

Absolutely love these "Tiles", So easy to apply and look amazing, Fast Delivery too

July 18, 2020
Unprompted review
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Reply from Walplus

Hello, dear Dawn. Many thanks for your lovely feedback. It helps us to build better and more pretty products for customers like you!

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Rated 5 out of 5 stars

Super helpful customer service and…

Super helpful customer service and quick delivery - I’ve got no complaints

July 8, 2020
Unprompted review
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Reply from Walplus

Hello, dear customer
Thanks for taking the time to give us your positive feedback. We hope we can keep meeting your expectations.

Rated 5 out of 5 stars

I absolutely love these tiles

I absolutely love these tiles. Everyone who has seen them has commented on them.so easy to put on and instant improvement. Can barely tell they are stickers. Thank you

June 30, 2020
Unprompted review
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Reply from Walplus

Hello, dear customer. Many thanks for your positive feedback. We are glad that you liked your purchase!

Rated 3 out of 5 stars

I ordered my tile transfers which was…

I ordered my tile transfers which was easy to do then waited, the time past so i phoned back up and spoke to someone, they couldn't find my order so they apologised and said my order would be sent out the next day, 2 days after that i received an email saying my order was going to be sent out and i would receive it in 3 to 5 days its well past that and i am still waiting.

June 25, 2020
Unprompted review
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Reply from Walplus

Hello, Pauline!
We're genuinely sorry about your experience. During June 2020, we faced challenges regarding covid-19 restrictions and to keep our employees safe, we temporarily reduced and split the shifts, causing some delays. It's not the experience we wish to create for any of our customers. Thank you for bearing with us through this challenging time, and I hope you'd enjoyed your purchase.

Rated 2 out of 5 stars

Give an old lady a break!

My elderly mother received a cuckoo clock from her elderly priest brother last August for her birthday.
The cuckoo chime stopped working and Walplus will not exchange it under warranty because I can only provide the name of my uncle, and the name and address that it was shipped to in Scotland, before it was shipped to Australia.
Elderly people are not good with records, and don't want to be a bother, I can't provide any more information to Walplus but did offer to show a photo for proof of purchase. Maybe improve your own record keeping Walplus.

June 19, 2020
Unprompted review
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Reply from Walplus

Hi, we have records all our direct orders. However, we can't have records from sales under our wholesalers due to privacy and data protection act. Hence, we do ask for a sales record. We will of course repair the products if you may send it back to us. Please kindly contact us via customer.service@walplus.com , we are here to help.

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Rated 4 out of 5 stars

Quick delivery

Quick delivery, nice product. Easy to cut and use.

June 11, 2020
Unprompted review
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Reply from Walplus

Thanks, hope you enjoy them

Rated 5 out of 5 stars

Stick on tiles

Fantastic product, second time I have ordered. I had a query and customer service were excellent.

June 4, 2020
Unprompted review
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Reply from Walplus

Thank you, we hope you enjoy the tile stickers

Rated 5 out of 5 stars

Great clock and speedy delivery

Great clock and speedy delivery. Happy and smile every time the cuckoo “sings”.

May 26, 2020
Unprompted review
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Reply from Walplus

Thank you for your complement, we hope you will enjoy your clock. Shall you ever experience any issue with your clock, we are here to help. You may contact us via telephone to our London office or email to our customer service team. All our clock also come with 2 years warranty as our vision is to provide a clock that not only pretty but also work for a long long time.

Rated 1 out of 5 stars

Poor customer service

I ordered and paid on 5th May, today I am still awaiting delivery of my tiles. I phoned last week about my order and was asked , had it still not been delivered, I was then told my package would be delivered either late last week or early this week due to reduced staff working. This I accepted, but surely this should have been a note on the website when ordering, as it claims to use first class postage, when clearly this not the case. A disgruntled customer.

May 19, 2020
Unprompted review
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Reply from Walplus

Apology for the delayed in May 2020, we had under-performed for two weeks to deliver all orders on time despite of our Walplus team had been working very hard with 2 shift working from 6am until 8pm, 7 days a week in May to fulfill all our orders at the same time making sure all staffs are safe in social distance working environment. However, we have now extended our operation hours to add additional shift till 1am and we are delivering within 48hours from June 2020. Again we apology to any inconvenience caused.

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Rated 5 out of 5 stars

Great Experience with Cuckoo Clock

One of the best customer service experiences I've ever had. Purchased a clock 2 years ago under warranty but was able to upgrade replacement for nominal fee and I was thrilled. Thanks so much!

May 19, 2020
Unprompted review
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Reply from Walplus

Hello, Jana!
We are thrilled about your positive experience with our cuckoo clocks. We believe in the quality of our products and that's why we offer to our customers a 2-year warranty for all the clocks categories. Don't hesitate to contact us to get more information about it.

Rated 3 out of 5 stars

White Metro Tiles are NOT White

The ‘white metro tiles with grey grout’ tile sticker are definitely not white. They are a light grey. We bought them to put behind our white worktop and the difference was very obvious. The tiles are lovely and have done the job but definitely not the colour that we thought we had ordered.

May 13, 2020
Unprompted review
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Reply from Walplus

I am sorry to hear this, we do offer 30 days money back guarantee shall the product not been satisfied and we can offer return and refund.

Rated 5 out of 5 stars

Love the 'tiles'

Love the 'tiles'. It was exactly what I needed to make my kitchen feel more finished and beautiful. They were easy to put up and pretty easy to remove (I ordered a different pack to try the colors but it was not quite right). I do wish samples were available but the images online were pretty true to actual color.

May 12, 2020
Unprompted review
Walplus logo

Reply from Walplus

Hello, Jen!
We appreciate your lovely words. We are very glad that you have a positive experience with our tiles. Hope to serve you again in future!

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