Wander Doll Reviews 

I’ve ordered from wander doll multiple times and the quality is amazing.
On my latest order, the parcel went missing. Gary was super helpful with sorting this issue and sent out a replacement with next day delivery! Would highly recommend!

Absolutely terrible customer service.
I placed an order back in November and, admittedly, I was in a rush and forgot to include my house number in the address. As soon as I realised I hadn’t received the parcel, I contacted Wanderdoll for help. Instead of taking ownership of the issue, they simply directed me to Royal Mail.
After contacting Royal Mail, I was informed that Wanderdoll needed to submit a lost/missing parcel claim by a specific deadline in December in order to be reimbursed. Once reimbursed, they were supposed to refund me (or Klarna, as I used Klarna for payment) since I never received the order.
Fast forward to now — I still have no parcel, the payment is still pending, and Wanderdoll are refusing to properly escalate the issue or offer any reasonable resolution. I’ve been left chasing this for months with no outcome.
Mistakes happen, but the way this has been handled is completely unacceptable. There has been no accountability, no urgency, and no effort to resolve the situation fairly. I would strongly advise others to think twice before ordering if something goes wrong, as you may be left dealing with it entirely on your own.

I just want help to get this resolved.

Really lovely customer service from Olivia, she dealt with my exchange/refund perfectly and helped me out so much. Would really recommend Wanderdoll, had lots of beautiful outfits from them, the quality of their clothes is outstanding, will continue to purchase from there again and again.

Really beautiful pieces, I’m most happy with the blazer and skirt set I purchased! Though I had a small issue with the blazer I received, the issue was fast rectified and a replacement was sent out. I really appreciate that my postage was covered on the return I subsequently had to make.
Thank you for rectifying the experience, it is now a wholly positive one!
You are in safe hands purchasing from wander doll!

I made an order from Italy (never easy considering Brexit), unfortunately my parcel never made it due to problems with the Italian post office, which sent back the parcel to UK.

Since I didn't have any possibility to track my aprcel I contacted the customer service of Wonderdoll, Olivia was super nice and helpful, explained easily what to do and reinsured me I would be notified as soon as the parcel will arrive to the warehouse and assure I will receive my refund.

The all process was smooth and incredibly quick, Olivia has been very responsive.

Now I have just to wait :)

Had a really bad experience regarding an order which i retuned in exchange for a gift card as it appeared on the website the quickest way to exchange my unsuitable items- i emailed in advance of returning my items and asked if this would be quick enough to get a replacement dress in time for my birthday but when they responded they told me it would take 14 days to process which is just the same as if i had asked for a refund. their website is not clear as it’s stated that once the return is processed the a gift card will be issued- it does not say within 14 days or i would have never picked this option. the customer advice team were extremely unhelpful and offered no help simply stating it was my fault id chosen this method and couldn’t be changed to a refund. under consumer law I know my rights and should be entitled to a refund if the item is returned under the 14 days guidelines. I have emailed customer services and i am awaiting a response but am very disappointed with this company and compares significantly worse in comparison to other similar fashion brands

The customer service has been very good with this company. The communication has been clear and efficient. Thank you Olivia for your patience.

Really great customer service! Olivia helped me resolved my issue with very quick responses and no hassle.

I placed an order and had difficulties registering the return as it had almost expired but still at least a day within the window. This was just due to sizing & delayed ability to try on as had this delivered at a different address. Olivia at customer service was so helpful & provided me with a new link on Monday morning following my email on Sunday. This was super quick & I was able to send off the items straight away! Thank you again Olivia for all your help!!!

Olivia was really helpful and gave quick responses when there was an error with my refund.

my parcel got lost which was disappointing but olivia from customer service was very helpful and responded quick and rectified the issue quickly

Terrible customer service. Do not shop here! Awful quality for the prices they charge. They will not refund you even if the products are faulty! avoid at all cost

DO NOT ORDER FROM THIS COMPANY!

I orders a pair of jeans in September on pre order. They arrived at the end of September. I worn the jeans once and the button came off, which suggests the jeans are faulty.

I contacted wanderdoll customer service and asked can I return for a refund, as I don’t expect to get one wear out of a pair of jeans at £75. They obviously didn’t take any liability of the fault, they refused me a refund.

I took it to my payment provider, where wanderdoll addmitted liability of the fault & said they would offer me a 5% refund to go and get the jeans repaired myself. I thought this was just insulting, the 5% wouldn’t even cover the repair never mind the messing around I’d have to do to go and get them repaired. I declined their offer & after a lot of backing and forthing they then offered to repair them at their cost.

I returned the jeans using their free return label they provided me, I was told I’d have the jeans repaired and send back to myself within 21 days, which I was happy with. This timeframe then exceeded.

I then contacted customer service for an update on my jeans. I have sent emails, contacted their socials and I was getting totally ignored. I then received a response today, saying their returns department hasn’t received the jeans. Were they then asked for proof of return.

Luckily I took pictures of everything before I returned the jeans, the jeans packaged at the post office on the scales showing the weight and I kept hold of my proof of return.

I have sent over all information they have asked for and I’m currently waiting to see what they come back with this time.

I have opened a new dispute with my payment provider & my next step is to take them to a small claims court if this doesn’t get resolved asap. UPDATE PENDING!

AVOID this company at all costs.this has been ongoing for over 8 weeks and I’m not going to quit until they resolve this, because under consumer law they are liable as the retailer.

Update: this dispute was not in favour of wanderdoll as they are saying in their response. Again another lie.
My payment provider instructed that wanderdoll had to give me either repair, replacement or refund due to the item being faulty within 6 months, following consumer law.
The Jeans did not come with a spare button. The main feature on the jeans is faulty. Regardless wanderdoll are liable under consumer law to resolve this issue at their own cost, not mine.
They are still saying they haven’t received my jeans even though I can see the jeans were delivered back to their wearhouse on the 9th January, following the tracking.
Wanderdoll are trying their best to have one over on yet another customer. But I hope they know if the haven’t received the jeans as they are saying, that they are fully liable to refund me in full for the jeans, because they provided me with the return label…

Update:
Company finally emailed back after being contacted from My payment provider saying they have just received jeans back. How funny after they swore blind they didn’t receive my return. They then said that they will go ahead with the repair and return the jeans back to me. Seeing as this exceeds the agreed timeframe of 21 days I was originally given by the company, I have now filed for a full refund, as under consumer law they have failed to return the repair within a reasonable timeframe…UPDATE PENDING…

AVOID THIS COMPANY AND PLEASE LISTEN TO THE REVIEWS!!

I placed an order excited to try Wanderdoll after seeing so much online, when there was the black Friday offer so I decided to place an order for some items I had been eying up for some time. 2 items of the 4 were included in the black Friday sale.
The items were not suitable so I decided to return, which was an easy enough process. The tracking showed royal mail 48 hour service but it took about 3-4 weeks to get back to Wander doll (Items sent back 13th December and returned in January, so we did have Christmas in-between)

My Klarna then showed a partial refund.. so I queried it with customer service and was advised that the Black Friday sale items were store credit only. This was not made clear upon placing the order. I was aware of their refund policy prior to placing the order as I had been looking at these items for a while, there was no note on the actual sale page like you see on most websites when certain items have a different refund policy to normal.
I was told I ticked a box to approve BF items were for store credit only which I am pretty sure I didn't, I would have seen it.
They sent me a screen shot of the box I apparently clicked , which in my opinion doesn't prove anything. Anyone can take a screen shot. They should have sent my order showing the box checked consenting to the difference in policy for my items.
I was constantly told the store credit had been processed and that couldn't be reversed but they hadn't even sent me the store credit! I had to chase for it, they sent me the gift voucher with store credit and was told it may have gone in mu junk, which clearly was the first thing I did. I thoroughly searched my email and there was no gift voucher sent prior to me chasing.
Absolute joke, I think the refund was processed without the store credit until I chased up for it.
You can't keep banging on about being unable to reverse a store credit when the store credit was never initiated!

EDIT: After reading other bad reviews this is obviously a common theme, they like to keep customers money and there are plenty of reviews showing the policy regarding SALE items is not clear! Maybe you should review this to keep customers on side rather then doing all you cna to keep your "valued" customers money! They portray one side of Wander Doll online and a completely different side should you ever wish to deal with customer service!

I had an issue with a parcel sent to Wanderdoll, that was meant to be returned to different company. I was completely unaware of where the parcel had gone and was quite worried until I received an email from Gary on the Customer service team. He let me know that the parcel was at their warehouse and proceeded to help me create a label for them to return the parcel to me. Gary was extremely helpful and turned a stressful situation into a straight forward resolution. I really appreciate Gary's help.

Appalling service placed a few orders in the last few weeks

Emailing continuously back-and-forth without any sort of resolution. I ordered small size and not showing on the system was told to re-order when on the website is showing.

Recent order I ordered the top was missing and the wrong size were sent still waiting for a reply and nothing

Will not be ordering from this company again

Issue still unresolved after a week

Used to be a big fan of wanderdoll, but ordered a co ord that looked horrendous after washing once (as per instructions). Emailed to see what could be done, to have a response saying they won’t do anything. Item was over £150 in total, worn once and can’t wear again.

Couldn’t recommend more, the outfits are beautiful 😍 and customer service is fantastic, any issues were solved within 24 hours. Thank you for my gorgeous outfit!

Ordered a dress that I had been checking the stock of for a while everyday, it finally came back into stock in my size.
I got a tracking number for the item but it took days for my parcel to actually be received by Royal Mail- initially thinking it was an issue with Royal Mail but they had not been sent it yet.
When my parcel arrived the white dress that I had ordered for my engagement party had arrived in black. The item is now out of stock and I have got the wrong item. I have contacted about this to see what can be done, as I am extremely unhappy with this service but unfortunately have not been met with a response.
Expect excellent quality and customer service for the price but been entirely let down for a special day!

Massive thank you to Gary for helping out with my return, really accommodating and helpful :)