I would like to commend Lorna Lyons Smith for her support and guidance during my preparation towards a CQC Registered Manager/Nominated Individual interview. Lorna's professionalism and knowledge shon... See more
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Review summary
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Reviews shaping this summary
Very happy with overall service! Completely felt at ease with Marianne, such a lovely lady and very informative. As a first time registered manager Marianne was able to offer so much advice and know... See more
Company replied
Our experience with W&P was amazing, very professional and knowledgable. My point of contact was Lorna, who went over and beyond to provide help and guidance, and support when it was needed.... See more
We had a Mock CQC inspection with Marianne. This is the 3rd year we have used them and it's been great to have such a professional inspection completed. All three were unannounced for the RM's. Mari... See more
Company replied
Company details
Written by the company
W&P Compliance Centre provides Compliance & Training Courses for Health & Social Care Services including Care Homes, Nursing Homes, Domiciliary Services, Learning Disability, Supported Living, and other non hospital based community services.
Contact info
Grosvenor Road 3, DT4 7QL, Weymouth, United Kingdom
- 01305 767104
- info@wandptraining.co.uk
- www.wandptraining.co.uk
4.9
Excellent
692 reviews
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Thanks to Marianne form Karen Martin and team.
I would like to Thank Marianne for her encouragement and support through our Audits. Marianne has given me the confidence to continue my improvement knowing that what we are doing is correct and we are progressing and improving our service. Marianne was professional and supportive, kind and encouraging. Thank you for your knowledge and support throughout.
Kind Regards
Karen
January 7, 2026
Unprompted review
Reply from W and P Compliance
Thank you so much for your kind and thoughtful feedback, Karen. We're absolutely delighted to hear how much Marianne’s support has meant to you. It’s wonderful to know she has helped build your confidence and supported your ongoing improvements — she will be so pleased to read this. Wishing you continued success on your journey, and thank you again for your lovely words! 😊
Highly recommend
Very informative and explanatory, lots of useful information . Lots of work to be done but definitely it does make more sens.
December 3, 2025
Reply from W and P Compliance
Thanks so much for your review! We're really glad the training helped bring clarity, even though there’s a lot to consider. It’s great to hear it’s starting to make sense — that’s exactly what we aim for.
Information was helpful and…
Information was helpful and informative, whilst reenforcing the good work being completed
December 3, 2025
Reply from W and P Compliance
Thank you for your lovely feedback! We're so pleased to hear the session was helpful and informative, and that it reinforced the great work you're already doing. Keep up the fantastic work!
Reply from W and P Compliance
Thanks so much for your review! We're glad you found the training informative, and we’ll certainly take on board your feedback about adding more interaction to future sessions.
Lots of information I can implement
I feel I need to ensure my staff team have more information regarding questions Cqc will ask them and inform staff of standers more often
December 3, 2025
Reply from W and P Compliance
Thanks for the 5 star feedback Jessica. We also have a CQC webinar dedicated to staff you may be interested in: https://www.wandptraining.co.uk/cqc-compliance/cqc-compliance-training/inspection_webinar/
Lorna was excellent
Lorna was excellent, the training was very informative and useful.
December 3, 2025
Reply from W and P Compliance
Thanks for taking the time to share this! We’re so pleased you enjoyed the training — Lorna will be over the moon to hear your feedback. We're glad it was both informative and valuable for you.
Reply from W and P Compliance
Thank you for your lovely feedback! We’re so glad you found the session informative and that it highlighted new things for you to consider. We really appreciate you taking the time to share your experience. 😊
Excellent information.
Excellent information.
Good interaction with all delegates
Time given for questions.
Learnt a great deal.
Thankyou
October 16, 2025
Reply from W and P Compliance
We truly appreciate your kind words. It’s fantastic to hear that the training offered excellent information, meaningful interaction, and plenty of space for questions. We're so glad you found it valuable. Thank you for taking the time to share your experience!
Interesting
Very informative and useful. I will take a lot of the information back into my branch and within my working day as I found a lot of the information very interesting.
October 16, 2025
Reply from W and P Compliance
Thanks so much for sharing your experience! We're delighted you found the information useful and that it will support your work going forward. Hearing that you found the session interesting really means a lot to us.
W&P CQC Training Review
The W&P CQC training was incredibly informative and engaging. The trainers were confident, knowledgeable, and delivered the content in a clear and accessible way. They encouraged participation throughout and were very responsive to questions, making the session both interactive and practical. A really valuable and well-delivered session overall.
October 16, 2025
Reply from W and P Compliance
Thank you so much for this wonderful review! We're delighted to hear that you found the CQC training informative, engaging, and practical. Our trainers will be so pleased to know their confidence and clarity made a positive impact. We're really glad you enjoyed the interactive style and found the session valuable. 😊
The session was very informative and…
The session was very informative and gave lots of ideas to take forward in the hope of a better outcome. It was great thank you
October 16, 2025
Reply from W and P Compliance
We truly appreciate your feedback. We're glad the session was informative and provided practical ideas to support better outcomes. Thank you for your kind words and for taking part in the training.
Interesting and informative
Interesting and informative which was aimed at the right level for my understanding. The information was broken down in to sections to make learning and retention easier. A four hour session was enough on this topic and the prompting for interaction from participants allowed us to benefit from other experiences
October 16, 2025
Reply from W and P Compliance
Thank you for such thoughtful feedback! We're delighted to hear that the session was pitched at the right level and that the structured, sectioned approach supported your learning. It’s great to know the length felt right and that the interaction helped you benefit from others’ experiences. We really appreciate your kind words! 😊
Fantastic- as a new home manager have…
Fantastic- as a new home manager have learnt so much from attending the webinar.
October 16, 2025
Reply from W and P Compliance
We truly appreciate your feedback. We're glad the webinar provided useful learning for you in your new role as a home manager. Thank you for joining us, and best of luck as you settle into your position!
Lorna was great
Lorna was great. Everything was explained in simple terminology. Lorna was getting everyone involved with questions. Lorna made everyone feel at ease and encouraged to ask questions.
October 16, 2025
Reply from W and P Compliance
Thanks for taking the time to share this! We’re really happy to hear that Lorna explained everything so clearly and created such an inclusive atmosphere. She loves getting everyone involved, so your feedback will mean a lot to her.
The training session was very well…
The training session was very well organised and engaging.
October 1, 2025
Reply from W and P Compliance
Thanks so much for your review! We're delighted that the session felt structured and engaging for you. Great to have you with us!
Reply from W and P Compliance
Thank you for your feedback! We’re so glad you found the session simple to follow yet very informative. The step-by-step approach is exactly what we aim for, so it’s lovely to hear this worked well for you. 😊
It was an excellent and well informed …
It was an excellent and well informed training. Thank you .
October 1, 2025
Reply from W and P Compliance
Thank you so much for your lovely feedback! We're delighted to hear you found the webinar informative and rewarding. Really glad it was a valuable experience for you. 😊
Reply from W and P Compliance
We appreciate your feedback. It’s great to know you found the session both helpful and informative. Thank you for joining us!
Interesting and informative
Lorna was great! The content was interesting and informative, and with so many changes taking place within the sector, it was useful to gain the latest updates and understanding of what needs to be implemented to maintain compliance and provide outcome focused care and support.
Thanks :)
October 1, 2025
Reply from W and P Compliance
Thanks for such thoughtful feedback! We're really pleased the session gave you up-to-date insights and clarity around what needs to be implemented in practice. Lorna will be so happy to hear your kind words — we're glad it was valuable for you.
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