This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work.... See more
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See what reviewers are saying
We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply store... See more
We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well. We encou... See more
I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £1... See more
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Company details
About Warehouse Aquatics
Written by the company
Warehouse Aquatics - Where fish would shop
Selling to the public for over five years and with an extensive knowledge of the Aquatics trade - Warehouse Aquatics is the place to shop, in fact we would say it's 'Where fish would shop' - if they could!
Why you can depend on us.
We have invested in the most up to date payment processing available to make our site secure and safe. Our staff are trained in taking card payments safely and private customer information is never stored. When you place an order with Warehouse Aquatics you are sent notification details at every stage and details of your order are always available on your account.
The majority of our parcels are sent on a tracked and signed for service, at any point we can tell you where in the World your order is and when to expect delivery. Our courier service from Parcel Force even offers text alerts and a predicted delivery window of an hour.
All our products are fully backed by their manufacturer guarantee and if you are not happy with your purchase you can return it to us unused for a full refund or exchange.
Our Staff know what they are talking about.
Our advice at Warehouse Aquatics is sound, with combined experience of over 100 years it is safe to say we will usually be able to help solve an issue or offer advice. If you are interested in buying a product we can offer honest advice, we use these products ourselves and we know what is suitable and can recommend alternatives if needed.
To all of you, from all of us at Warehouse Aquatics - Thank you and Happy Shopping!
Contact info
Unit 2, King Street Trading Estate, CW10 9LF, Middlewich, United Kingdom
- 0330 057 0892
- help@warehouse-aquatics.co.uk
- www.warehouse-aquatics.co.uk
3.1
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent customer service
Excellent customer service. Happy to price match. Pond looks great. After care service brilliant.
Thanks
September 4, 2021
Reply from Warehouse Aquatics
Many thanks for your kind review
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Tetra pond food
Excellent service, always speedy delivery and really good priced products
September 2, 2021
Reply from Warehouse Aquatics
Many thanks for your kind review , our team appreciate it .
We look forward to your future valued custom.
Kind regards
Julie
First class
The customer service is first class and their items are possibly the cheapest on the web.
September 1, 2021
Reply from Warehouse Aquatics
Many thanks for your comments and review James . its most appreciated by all our team.
Kind regards
Julie
More details on my new aquarium and…
More details on my new aquarium and what to do would help.
August 2, 2021
Reply from Warehouse Aquatics
Thank you for your comments. we do have a FAQ on our web site for any setting up or queries you may have . https://www.warehouse-aquatics.co.uk/support.html
There was a slight issue
There was a slight issue, they fixed it right away without any fuss. Will use again.
August 2, 2021
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Great price
Great price
Great speedy service
Don’t like how much I have to pay to get free shipping but overall 👍👍
August 2, 2021
Reply from Warehouse Aquatics
Thank you for your kind comments and review , enjoy our Aquarium and fish.
Kind regards
Julie
Very helpful have time to help with…
Very helpful have time to help with advice good products great staff i wish more companies were run like this cheers
July 19, 2021
Unprompted review
Reply from Warehouse Aquatics
Many thanks for your kind review , it is greatly appreciated by all the team here at Warehouse Aquatics.
Excellent!
I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £169.99 big saving against other suppliers), which arrived today delivered as promised by DPD. It was securely packed as well. Will use Warehouse Aquatics again in the future!
July 15, 2021
Unprompted review
Reply from Warehouse Aquatics
Thank you Sean for your kind review , it certainly is a quality Aquarium and we strive to provide the best prices & service. Thankyou for your custom . Enjoy .
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Delightful staff
Delightful staff, my experience was via the phone. Competitive prices and the delivery service is second to none. I also received a phone call from W.A. after my purchase was delivered asking me if I was happy. What great service, I wholly recommend Warehouse Aquatics.
July 6, 2021
Unprompted review
Reply from Warehouse Aquatics
Many thanks for your kind review . I hope you have many hours of joy with your new Aquarium . Julie
Eleven out of ten
You would think that going to a retailer there would be some personal interaction, unfortunately I found that not to be the case
I found warehouse aquatics had an extensive range with up to date stock levels and the things that were out of stock they had genuine lead times which they kept to
I have even had Julie from customer services phone me up to keep me informed of orders which she did not have to do
I have been so impressed I have been back multiple times to make purchases on top of several aquarium
Nulli secundus
July 3, 2021
Reply from Warehouse Aquatics
Many thanks for your kind review. Its always a pleasure .
Reply from Warehouse Aquatics
Many thanks for your kind review .
Amazing service and great prices
Amazing service and great prices. Nice staff and highly trained and efficient customer service team. Recommended.
July 1, 2021
Reply from Warehouse Aquatics
Thank you for your kind review Harry . We do strive to provide to all, the best service we can.
regards Julie
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I have not fitted my 55w uv filter but…
I have not fitted my 55w uv filter but it is excellent product and a excellent price I would not hesitate to buy from this company again 5 stars
July 1, 2021
Reply from Warehouse Aquatics
Thank you so much for your kind review , they are really appreciated!
Extremely satisfied and would recommend…
Extremely satisfied and would recommend this shop. I ordered a Fluval Flex aquarium as it was the best price on the internet. Dispatched the next day by courier and received with no hiccups. Very impressed with the service. Thank you!
June 30, 2021
Unprompted review
Reply from Warehouse Aquatics
Thank you so much for your kind review, they are really appreciated!
Great range of products
The site was easy to browse and I found my selection easily. Goods were well packed and received promptly.
Will buy from them again
June 1, 2021
Reply from Warehouse Aquatics
Thank you so much for your kind review , they are really appreciated!
Amazing service
Amazing service. Super quick to send products out. Very helpful when needed advice. Website is easy to use and they reapind very quickly
June 1, 2021
Reply from Warehouse Aquatics
Thank you so much for your kind words, they are really appreciated!
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Excellent company to deal with
Excellent company to deal with.
Easy to use website. Competitive, efficient.
Excellent customer service. Rapid response to any queries. No quibble refund when I messed up on order. Just reordered now from them. Have full confidence in them which is a rarity these days.
May 28, 2021
Unprompted review
Reply from Warehouse Aquatics
Hi Sally,
Thank you so much for your kind words, they are really appreciated!
Aquael Leddy 75 Tank
Received items perfectly, I ordered the aquael leddy 75 day and night tank it was packaged brilliantly I also ordered a thermometer and a base mat. Will be ordering from here again very pleasant experience.
May 4, 2021
Unprompted review
Reply from Warehouse Aquatics
Hi Chris,
Thank you very much for the feedback, we've had quite the journey ourselves finding packaging that is reliable for these tanks so I'm glad it worked well for you. Enjoy the new tank!
Excellent product which arrived on time.
May 2, 2021
Reply from Warehouse Aquatics
I'm very happy to hear that, thank you for taking the time to send us feedback :)
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