Warranty Assist Reviews 

733
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful staff who manage claims efficiently, maintain clear communication, and guide them through every step of the process. Many people appreciate the smooth experience when dealing with vehicle repairs and find the support genuinely reassuring when something goes wrong. However, some reviewers were not happy with declined claims, communication problems, and disputes over what policy coverage actually includes. Consumers mentioned that getting repairs approved can turn into a lengthy process involving unexpected delays and garage fees. Several individuals felt that the assistance provided fell short of expectations when major mechanical breakdowns occurred unexpectedly.

What people talk about most

Warranty

Consumers find warranty to be ambiguous, with opinions sharply divided on the overall reliability and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the professional and knowledgeable... See more

Claim

Customers consistently note ambiguous experiences with claim processes, as reviewers report starkly... See more

Service

Reviewers mention mixed feedback about service quality. While many customers praised the respectful staff and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers praising helpful staff and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Warranty Assist should provide documentation to its end customers, beyond the car dealerships. I found myself having to pay 50% of a bill that really should have been fully covered. I was fortunate... See more

Rated 3 out of 5 stars

I am happy to admit when I am wrong and my review below was based on the believe that no communication was forth coming from Warranty Assist when in fact they were working with the supplying car d... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the handbrake on my car, AA we're called out and managed to get the car to my local garage for inspection/ repair. Turns out it was a brake caliper. Sent an email to warranty assist... See more

Rated 5 out of 5 stars

The customer service team and the whole experience was straightforward and smooth. When I needed help with my recent car repairs after my car failed its MOT, Warranty Assist came to my aid! Th... See more


Company details

  1. Car Service

Information provided by various external sources

With more than a decade's experience selling cars in the motor trade, we understand your position as a used car dealership and the value that extended warranties can bring to your business - and your customers. With the UK's highest level of dealer support, we aim to build strong, long lasting relationships that help your company flourish. Warranty protection can be setup instant in minutes from your own personalised warranty portal. With a wide range of options you can tailor each warranty to suit your stock, providing your customers with the protection they need. For motorists, our aim is to keep you on the road, providing peace of mind so that you can fully enjoy that used car purchase. Login to your own customer portal to find information and your documents, or to get a repair started.


Contact info

3.7

Average

TrustScore 3.5 out of 5

733 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(733)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with warranty Assist was…

My experience with warranty Assist was OK, but would say Dan is an asset to the company he dealt with my repairs and nothing was too much for him...he kept in contact with me throughout and I was very happy with the final result

March 14, 2024
Unprompted review
Warranty Assist logo

Reply from Warranty Assist

Hi Gemma,

Thank you for your feedback. It's great to see that you are satisfied with the outcome of your repairs and that Dan could help with any queries you had. Should you have any further questions, please don't hesitate to get in touch.

Many thanks,
Joe

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Rated 5 out of 5 stars

Couldn’t recommend Dan enough

Couldn’t recommend Dan enough! Always really helpful and a pleasure to deal with. 5 star service

March 13, 2024
Unprompted review
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Reply from Warranty Assist

Hi Rocco,

Many thanks for your kind words. We are delighted that Dan could help with any queries you had and that you has such a great experience with us. Should you need anything else, please don't hesitate to get in touch.

Many thanks,
Joe

Rated 5 out of 5 stars

Dan Garcia dealt with my claim and…

Dan Garcia dealt with my claim and couldn’t have made it any easier, money was paid out once the final invoice was received as I chose to use my own garage. Great service and top man would highly recommend!

March 8, 2024
Unprompted review
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Reply from Warranty Assist

Afternoon,

Many thanks for your kind words. I am delighted to see that we could help approve your claim and that Dan could help answer any questions you had. Give our friendly team a call should you need any further assistance.

Regards,
Joe

Rated 5 out of 5 stars

Claim

I spoke with sam today who was very helpful? Explaining the process perfectly and in a way i could understand, answered my questions when quering and also got back to me in a timely fashion regarding my claim. Couldnt have asked for better service

March 8, 2024
Unprompted review
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Reply from Warranty Assist

Hi Jake,

We love hearing feedback from our customers! We are delighted that Sam could help answer any queries you had in regards to your clam and that you are pleased with the outcome. If you have any further questions, simply give us a call.

Regards,
Joe

Rated 5 out of 5 stars

This company make me very happy by dealing my claim very easily and made a positive decision.ppy…

This company make me very happy throughout my claim, staff was very professional, polite, and deal with very perfectly in my claim. Especially Mr Sam was vey nice and helped me a lot in my claim. I will definitely recommend peoples to use Warranty assist company. Its really helpfull.
Thank you very much Warranty Assist, you guys are great👌👌

March 8, 2024
Unprompted review
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Reply from Warranty Assist

Hi Sini,

Thanks for leaving your feedback. It's fantastic to hear that Sam could help with the process of your claim and that you are satisfied with the outcome. Should you need anything else, please don't hesitate to give us a call.

Regards,
Joe

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Rated 5 out of 5 stars

Amazing service!

Thank you warranty assist. Always helped me and given me the best service! As somebody who struggles with reading they have been extremely good with the way they communicate with me.

March 1, 2024
Unprompted review
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Reply from Warranty Assist

Hi Casey,

Many thanks for your kind words. We are pleased to hear that our friendly team could help accommodate your needs and that you had such a great experience with Warranty Assist. Simply give us a call should you need anything else.

Thanks
Joe

Rated 5 out of 5 stars

The team at warranty assist were really…

The team at warranty assist were really helpful taking my calls and listening to my car issue.
They've arranged for a local garage to have a look at my car and approved my expense. I had a clutch issue which now is resolved.
Thanks for all the help!

March 1, 2024
Unprompted review
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Reply from Warranty Assist

Hi Adrian,

I am delighted to hear that our friendly team were able to help with any queries you had and that we could help arrange repairs for your vehicle. Should you need anything else, please don't hesitate to get in touch.

Thanks,
Joe

Rated 5 out of 5 stars

Excellent Communication and Customer Service by Lauren at Warranty Assist.

I recently had an outstanding experience with Warranty Assist, particularly thanks to an amazing team member named Lauren. From the get-go, Lauren was a beacon of professionalism, working tirelessly to resolve my issue. My car was stuck at a diagnostic center, and navigating through the complexities of the situation could have been a nightmare. However, Lauren and the Warranty Assist team made it seamless. They not only ensured my car was released without delay but also covered all associated costs. It's rare to come across such dedication and efficiency in customer service today.

Lauren's exceptional commitment to helping clients and going the extra mile truly sets Warranty Assist apart. I highly recommend their services to anyone looking for reliable and customer-focused warranty support.

March 1, 2024
Unprompted review
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Reply from Warranty Assist

Hi Rob,

Thanks for the review and we are delighted that Lauren in our warranty claims team could assist with the claim under your warranty. I'll be sure to pass on the kind words!

Please don't hesitate to contact your account manager should you have any further queries.

Gabby

Rated 5 out of 5 stars

A BIG thank you to Warranty Assist

A BIG thank you to Warranty Assist. Great service provided in getting my car repaired. Would highly recommend.

February 27, 2024
Unprompted review
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Reply from Warranty Assist

Hi Elizabeth,

Thanks for the review! We are pleased to hear the team could assist with the repair under your warranty.

Please don't hesitate to contact your account manager should you have any further queries.

Gabby

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Rated 5 out of 5 stars

Always wonder if these things are worth…

Always wonder if these things are worth it but really impressed by ease of service and would recommend to any friends.

February 29, 2024
Unprompted review
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Reply from Warranty Assist

Hi,

Thanks for the review, I'm pleased to hear we could exceed your expectations and we would be more than happy to discuss warranty plans with your friends!

Gabby

Rated 5 out of 5 stars

Great customer service

Great customer service. Easy to organise and kept in the loop throughout the process.

February 1, 2024
Unprompted review
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Reply from Warranty Assist

Hi Bill,

Thanks for the review and we are delighted to read your kind words regarding the repair under your warranty.

Please don't hesitate to contact us should you have any further queries.

Gabby

Rated 5 out of 5 stars

The experience

The experience is I got it’s helpful and easy to finish my processes. The people from the company they helped me to get my claims . But still I’m waiting for my claims!!!! But sometimes they not responding the emails and calls

February 16, 2024
Unprompted review
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Reply from Warranty Assist

Hi Mahhud,

Thanks for your review and great to hear the team could assist with the repair under your warranty,

We aim to get our customers back on the road in no time and please don't hesitate to contact your account manager should you have any further queries.

Gabby

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Rated 5 out of 5 stars

Spot on.

Very impressed,this company carried out their claims professionally,speedily and diligently. I highly recommend them to anyone.

February 14, 2024
Unprompted review
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Reply from Warranty Assist

Hi Greg,
Thanks for your review! Great to hear the team could assist with your claim to get you back on the road as soon as possible.
Saoirse

Rated 5 out of 5 stars

Great service

Mike has been great communication, friendly, always got time for a warm chat and laugh,really appreciate the great service and wish all the best to.

January 11, 2024
Unprompted review
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Reply from Warranty Assist

Hi Shahid,

Thanks for the review and Mike will be delighted to hear your kind words, I'll be sure to pass them on.

Please don't hesitate to contact us should you have any further questions about the cover offered.

Gabby

Rated 5 out of 5 stars

I dont nornally dont write reviews but…

I dont nornally dont write reviews but I felt I needed to. I have been dealing with Mike Hall at warranty assist now for over three years the service he and the company provide is 5 star and above. Ive never had an issue claims are always paid out quickly he always calls my customers and responds to me immediately! Thanks Mike for all your help so far making my business run smoothly you should get a pay rise!

February 8, 2024
Unprompted review
Warranty Assist logo

Reply from Warranty Assist

Hi Adam,

Thanks for the review and I'm delighted to hear Mike could assist with your Warranty Assist account management.

We aim to provide your customers the best experience, and we look forward to continue working with you in the future.

Gabby

Rated 1 out of 5 stars

Do not buy this nor take when buying a car

This warranty is a sham; sold through the dealer the car was bought from. Had an engine warning light come on telling driver to pull over and take to garage, over the course of 3 weeks. We did this, let warranty assist know this was happening. Had a stretched cam belt and was advised to not drive the car in case it breaks. Warranty assist won’t pay out as they actually need the part to break whilst you are driving. They actually expected us to get back in the car and wait until it broke before taking it back. Any garage will tell you how dangerous that is! And then if we had done that and the car broke, they would no doubt have used the excuse that we knew it was damaged so why keep on driving. Total scam and waste of money. You will see the only good reviews on here are from dealers who have probably been told to leave a good review to push up their star ratings.
AVOID AVOID AVOID

January 4, 2024
Unprompted review
Warranty Assist logo

Reply from Warranty Assist

Hi Anne,

Thank you for your review on behalf of the owner of the vehicle with a warranty.

The vehicle had a stretched cam belt, which is not a sudden or unexpected failure.

No warranties covers failures that develop over time, causing a stretch. Warranties cause sudden and unexpected breakages and failures.

We assessed the claim as per the terms and conditions, and we did not advise you how to use the vehicle.

Gabby

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Rated 5 out of 5 stars

It was a great experience with Warranty…

It was a great experience with Warranty assist. The engineer was really helpful and sent the revised quote and did his best. The Claim process was so simple and got it processed quickly.

December 1, 2023
Unprompted review
Warranty Assist logo

Reply from Warranty Assist

Hi Pravin,

Thanks for the review and we are delighted that we could assist with the warranty claim on your vehicle.

Gabby

Rated 1 out of 5 stars

The company called Warranty Assist are scammers

The company called Warranty Assist they are liars and scammers. I had some problems with the car, which were covered by the warranty. Even with the policy in my hand , they lie and tell me that they are not guaranteed. It is written in the policy that the clutch,NSF drive shaft and rack&pinion are warranted but they said that the warranty does not cover those parts which is a big lie. My advice , do not choose this warranty called Warranty Assist,because it will keep your car in the service for months and you will pay pocket money for the inspection and at the end the answer of the warranty will be that ,it does not cover and you will lose time and money plus headaches.

December 6, 2023
Unprompted review
Warranty Assist logo

Reply from Warranty Assist

Hi Robert,

Thanks for your 2nd review regarding your claim.

A warranty covers sudden mechanical and electrical failures of listed parts.

You had a worn clutch, which we declined as no part had failed.

This is normal wear you would expect on a 15 year old 108,000 mile Audi Q5.

No warranty covers worn clutches.

Gabby

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