I got in touch with Warrantywise when my new car warranty on my Range Rover ran out. I was unsure of what to do at 1st but Wendy Harwood was excellent at talking me through the various options. Great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend this company highly enough. From tailored plans, easy claims process and best in class mechanical cover. After a change in circumstance, I can now also testify to the exc... See more
Company replied
Katie-Leigh was able to provide me with excellent service, she really made it nice and simple to understand the process of how things work and what to expect. Thank you for helping me out with my e... See more
Company replied
I rang Warrenty Wise to report a problem with my van and obtain an assessment form. The waiting time to speak to someone was about 8 minutes but it can be considerably longer (this wasn't my first att... See more
Company replied
Company details
Written by the company
We understand your car plays a big role in day-to-day life, so when something goes wrong, it can be stressful. That’s where we come in. With over 25 experience, we design clear and straightforward extended warranty plans to help with certain mechanical and electrical repair costs. We’ve supported millions of UK drivers, whether you own a car, EV, hybrid or van. If you need to request a repair, our friendly warranty experts will guide you through the process, with access to a UK-wide network of approved repairers, optional roadside assistance, and clear updates every step of the way.
Contact info
The Rocket Centre, 3 Trident Way, BB1 3NU, Blackburn, United Kingdom
- 01254 648 209
- sales@warrantywise.co.uk
- www.warrantywise.co.uk
4.6
Excellent
18K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I want to personal appreciate Abi… she…
I want to personally appreciate Abi… she spoke to me calmly and professionally and most importantly she went beyond to grant my request and even more.. swift with feedback and actions!!
Weldone Abi and weldone warranty wise👍
Highly recommended😊
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Abi provided such calm, professional and attentive support and went above and beyond to help with your request.
It’s fantastic to know that her swift communication and actions made such a positive difference to your experience. We’ll be sure to pass your kind words on to Abi, who will be delighted to know her efforts were so greatly appreciated.
Thank you again for choosing Warrantywise and for taking the time to recognise Abi’s excellent customer service.
Kind regards,
Warrantywise
Very efficient and great customer…
Very efficient and great customer service from Wendy Harwood
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you received such efficient and great customer service from Wendy.
We’ll be sure to pass your lovely feedback on to Wendy, who will be pleased to know her support was appreciated. Thank you for choosing Warrantywise and for taking the time to share your experience.
Kind regards,
Warrantywise
Online Support
Online Support - Once I eventually got through to the Repair section online chat (Repair - Note your option 4 'other' goes round in a continuous loop!) Customer Service help from Amy was great and forthcoming.
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that once you reached our Repair team, Amy was able to provide great and helpful customer service and give you the support you needed.
We also appreciate you highlighting the issue with the online chat options. We’re sorry for the frustration caused by the ‘Other’ option looping, and we’ll make sure this feedback is passed on to the relevant team for review.
We’re glad Amy was able to make the experience a more positive one, and we’ll be sure to pass your kind feedback on to her.
Kind regards,
Warrantywise
Just spoke to Wendy Harwood
Just spoke to Wendy Harwood, who was extremely helpful and answered all my queries in a very friendly and efficient manner. Thank you very much, Wendy
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Wendy was able to answer all your queries and provide such friendly, helpful and efficient service.
We’ll be sure to pass your kind words on to Wendy. It’s great to know she made your experience a positive one. Thank you for choosing Warrantywise and for taking the time to share your feedback.
Kind regards,
Warrantywise
Ryan helped by giving us great advice…
Ryan helped by giving us great advice on what all the different items cover and made the decission process easier
September 1, 2026
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Ryan provided great advice and clearly explained what the different plan options included, helping to make your decision-making process easier.
We’ll be sure to pass your kind feedback on to Ryan. It’s fantastic to know that his guidance and support helped you feel more confident in making the right choice. Thank you for choosing Warrantywise.
Kind regards,
Warrantywise
So far so good
So far so good! Angela was really helpful on the chat service this morning, helping me with a payment problem. 5 stars for Angela
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Angela was able to assist you with your payment issue and provide such helpful and efficient service.
We’ll be sure to pass your kind feedback on to Angela, who will be pleased to know that her support made a positive difference. Thank you for choosing Warrantywise and for taking the time to share your experience.
Kind regards,
Warrantywise
Delighted with Warranty wise and the…
Delighted with Warranty wise and the service I have received while dealing with repairs on my Mercedes from Lucy Ackers and help with renewing my policy from Branndon Cooper.
Great company and brilliant staff, thank you.
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that you’ve been so pleased with the service you received from Lucy Ackers while dealing with your Mercedes repairs, and from Brandon Cooper when renewing your policy.
It’s wonderful to know that both Lucy and Brandon provided such a positive experience. We’ll be sure to pass your kind comments on to them.
Thank you for choosing WarrantyWise and for your continued support. We really appreciate you taking the time to share your experience.
Kind regards,
WarrantyWise
hi i spoke with a colleague wendy…
hi i spoke with a colleague wendy harwood today regarding an issue i had , she was very helpful and very polite a credit to the company highly recommend, if only we had more wendy’s these calls would make communication so much easier and easier to understand thanks again wendy
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re delighted to hear that Wendy Harwood was so helpful, polite and made your experience so much easier. It’s wonderful to know that her clear and friendly approach made such a positive impression.
We’ll be sure to pass your kind comments on to Wendy — we’re sure she’ll be delighted to hear that she’s a real credit to the company!
Thank you for recommending WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
absolutely brilliant customer service…
absolutely brilliant customer service problem solved and very helpful a lady by the name of Wendy thank you
September 1, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that you received absolutely brilliant customer service and that Wendy was able to resolve your problem and provide such helpful support. 😊
We’ll be sure to pass your lovely feedback on to Wendy, we know she’ll be thrilled to hear how much you appreciated her help. Thank you for choosing Warrantywise and for taking the time to share your experience!
Kind regards,
Warrantywise
Very helpful and clear information…
Very helpful and clear information given advised me and informed me on what I needed to know about my warranty because of my problem to my car . Thanks Hamza 👍🏻
August 31, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Hamza provided you with clear and helpful information and took the time to explain everything you needed to know about your warranty and vehicle issue.
We’ll be sure to pass your kind thanks on to Hamza.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
My call handler Lewis helped with my…
My call handler Lewis helped with my questions very thoroughly and without hesitation
We all experience car issues at some point and its good to know you have help when needed, my Peugeot 208 is on the way to repair.
Thanks again
August 28, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Lewis was able to answer all your questions thoroughly and without hesitation. It’s great to know he provided the reassurance and support you needed while your Peugeot 208 is on its way to being repaired.
We’ll be sure to pass your kind comments on to Lewis.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Wife's golf r needed a new steering…
Wife's golf r needed a new steering rack, repair was approved but only with a reconditioned second hand part, not a new one, garage doing the job said that they were not happy fitting a second hand part and couldn't guarantee there work or now long the part would last. Compland to warrantywise was told look at the fine print as it was in their terms and conditions, that they can use second hand parts. Be very aware
July 24, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for taking the time to leave us a review.
We’re very sorry to hear how disappointing this experience has been and appreciate you raising your concerns with us.
This isn’t the level of service we aim to provide. We’d like the opportunity to look into this fully and help resolve the matter.
Please contact us at reviews@warrantywise.co.uk with a few details, and we’ll take this forward as a priority.
Kind regards,
Warrantywise
Excellent service from Warrantywise
I recently had transmission problems which my specialist garage identified from the car's computer report system. Despite a long delay obtaining the very expensive parts required, I now have the vehicle back. Warrantywise were excellent from reviewing my claim through to paying me most of the repair cost back within a couple of days after repair.
August 21, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that, despite the delay in obtaining the specialist parts required for your transmission repair, everything was ultimately resolved and you now have your vehicle back.
It’s great to know that WarrantyWise were able to support you throughout the repairs process and that your payment was processed within a couple of days of the repair being completed.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Process of claiming was really simple…
Process of claiming was really simple and payout was fast. The only problem I had was that the work that needed doing took a lot longer that Warrantywise stated and cost me more money. On their quote it said that the labour would be just over 1 hour when realistically it was 4.5 hours.
August 7, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re pleased to hear that you found the repairs process straightforward and that your pay out was processed quickly.
We’re sorry, however, that the labour time required for the repair was significantly higher than the allowance provided. We appreciate that this resulted in an additional cost for you and understand your frustration.
We do always assess the labour authorised against national mechanic databases to ensure the correct labour is authorised
Thank you for choosing Warranty Wise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Hamza is spot on
Hamza is spot on. The best worker in the business. Cheers again.
August 31, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Hamza provided such an excellent service and made such a positive impression.
We’ll be sure to pass your kind comments on to Hamza — he’ll be delighted to know he’s been called “the best worker in the business”!
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
My overall experience was ok.
My overall experience was ok.
I had to constantly go back and forth between the garage and warrentywise to get my repairs requested and fixed but this was also partly the garage not wanting to contact warrenty wise.
Warrentywise state on there website and when taking out warrenty they will do both sides of suspension components etc but in my experience this did not happen when I had the damper and spring fail only the 1 side that failed was fixed. This is ok as at least my car got fixed but if they state to do both why did this not happen especially when the garage asked for both sides to be fixed.
When it came to payment this was a good, easy and quick experience, payment was approved and in my bank with in 2 days
August 24, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re pleased to hear that your repair was ultimately completed and that the payment process was quick and straightforward, with the funds reaching your account within two days.
We’re sorry to hear about the back-and-forth between the garage and WarrantyWise during the repair process. We appreciate how frustrating this can be, particularly when you’re trying to get your vehicle repaired.
Regarding the suspension components, we understand your concerns around the information provided about both sides being repaired. The warranty is assessed against the specific failure and the terms of your individual plan, so where only one component has suffered a failure, this may affect what can be authorised.
We appreciate you raising this and will ensure your feedback is shared with the relevant team.
Thank you for choosing WarrantyWise and for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Aidan at warranty wise was amazing
Aidan at warranty wise was amazing. There was no pressure he was just great at explaining all the things I may of needed and guided me through everything smoothly and made me at ease knowing that I’ve got a great company looking after me and and my new car going forward. I will definetly recommend to friends.
Thanks
August 29, 2026
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Aidan was so helpful and took the time to explain everything clearly without any pressure. It’s great to know he made you feel at ease and confident in your plan for your new car.
We’ll be sure to pass your kind comments on to Aidan.
Thank you for choosing WarrantyWise and for recommending us to your friends!
Kind regards,
WarrantyWise
Hamza was really helpful
Hamza was really helpful. He talked me through what I needed and emailed me the assessment promptly! Thank you
August 27, 2026
Unprompted review
Reply from Warrantywise
Good Morning,
Thank you for your feedback.
We’re delighted to hear that Hamza was so helpful, clearly talked you through what was needed and promptly sent your assessment form.
We’ll be sure to pass your kind thanks on to Hamza.
Thank you for taking the time to share your experience with us.
Kind regards,
WarrantyWise
Avoid!!!
Claim eventually honoured, but only after months of chasing
I wanted to wait until my complaint had been fully concluded before leaving a review.
My BMW suffered a VANOS/timing chain failure and my claim was initially declined. After escalating the matter to Warrantywise’s Independent Expert Adjudicator, Edd China, the decision was overturned and my repair was approved in full.
Whilst I’m grateful the repair was eventually authorised, the customer service throughout the process was disappointing.
I repeatedly had to chase for updates, there were delays reviewing documents that had already been submitted, and communication was poor throughout. After the repair was approved, the reimbursement was delayed further when the cheque issued to me was rejected due to a processing irregularity, meaning payment eventually had to be made by BACS instead.
To their credit, Warrantywise acknowledged that their communication fell below the standards they aim to provide, apologised for aspects of the service and the CEO personally reviewed my complaint. However, despite acknowledging these shortcomings, they declined to offer any goodwill payment for the considerable time, inconvenience and stress caused.
My advice to anyone considering Warrantywise is to keep copies of everything, follow up regularly and don’t be afraid to escalate your case if you genuinely believe a decision should be reviewed.
In the end, my repair was paid in full, but the journey to get there was far more difficult than it should have been.
May 17, 2026
Unprompted review
Reply from Warrantywise
Good Afternoon,
Thank you for your feedback.
We’re pleased that, following the escalation and independent review, your repair was overturned and your repair was ultimately authorised in full.
We’re sorry, however, that the process took longer than expected and that you experienced delays and communication issues throughout. We appreciate how frustrating and stressful this would have been, particularly when you were having to chase for updates.
We also acknowledge the issues you experienced with the initial payment and apologise for the additional delay this caused. We’re pleased that the matter was ultimately resolved and payment was made by BACS.
We appreciate your acknowledgement that your concerns were reviewed at senior level and that we recognised where the service fell short of our usual standards. Your feedback regarding communication and the repairs journey has been shared with the relevant teams as we continue to improve our service.
Thank you again for your patience and for sharing your experience.
Kind regards,
WarrantyWise
Find a garage first!!!
Phone around first and make sure you have a garage willing to deal with Warrantywise.
Its not their fault per se, but garages unwilling to deal with you due to difficulty in getting work authorised or delays in payments made me think in future, just put the money in the bank. Real waste of £500.
Only garage ive found willing to do work with Warrantywise is over 30 miles away and as long as i paid upfront with “you try claiming money back from them”.
I did email them about 10 days after informing them of fault, asking for a list of approved repairers that the T&Cs mention, but even the 5 local Halfords garages, although “work together” didnt have the time ir space to deal with Warrantywise and refused yo book me in.
August 30, 2026
Unprompted review
Reply from Warrantywise
Hello,
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet expectations and appreciate you taking the time to let us know. We’d like to review this further and see how we can help. Please contact us at reviews@warrantywise.co.uk with some additional details, and we’ll be happy to assist.
Kind regards,
Warrantywise
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