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See what reviewers are saying

Rated 5 out of 5 stars

I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... See more

Rated 5 out of 5 stars

Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... See more

Rated 5 out of 5 stars

Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... See more

Rated 5 out of 5 stars

I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

297 reviews

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Rated 5 out of 5 stars

Here's where to get your sherry glasses!

I ordered a dozen sherry glasses from this company. They were advertized at a very reasonable price. Next thing I knew - they showed up just as described. Well packed and in perfect condition.

November 3, 2014
Unprompted review
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Rated 5 out of 5 stars

Great pan, Great price

I bought an 8" saute pan. It is an excellent quality tri-ply pan that fits my purposes exactly. The price was fantastic (no fancy brand name). So I am one happy customer.

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

GREAT PRODUCT, AS PICTURED, REASONABLE, FAST DELIVERY!!

Searched online for a bushel basket and it was difficult to just order a single one. Also, they were pretty pricey. However, Wasserstrom had exactly what I was looking for at a reasonable price and I was able to just order one.
It arrived quickly and as pictured.
I am thoroughly pleased with this transaction!

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

It was wonderful getting an additional discount the day that I ordered. The order came from several locations and came quickly. I would tell anyone to use this site.

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

Great product matched by great service!

I've been looking for these terrific, small, fluted, glass condiment bowls for several years and could never find them. These are exactly like the ones we had at home when I was young. You can use them for just about anything, they're almost indestructible and go with everything. I ordered a whole case because they're also great for use at parties. You can't go wrong with either the product or Wasserstrom as the seller. A must have!

November 3, 2014
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service!

Just needed a couple new pasta baskets for the shop. Online ordering was quick and easy, the product was easy to find.

When they arrived, however, the box I received was not what I had ordered. I ended up getting some first-aid supplies.

It took all of ten minutes on the phone to solve the problem. They allowed me to keep the first-aid supplies, and had the pasta baskets shipped to me in two days.

Couldn't be happier.

November 3, 2014
Unprompted review
Rated 4 out of 5 stars

good source for glassware

Wasserstrom has a great selection and their prices are competitive. Ordering process was easy and items were shipped promptly. One glass was broken during shipping. That item was credited back in one brief phone call. Have ordered from them in the past and will again in the future.

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

Always on time!

I found this website by happenstance and Wasserstrom always has the best prices! Depending on where the supplies come from can depend on how fast you receive your products. But they are durable! And, I did not receive a part of my order once upon a time; they were quick to send me another product no questions asked! So please check out Wasserstrom; you can't go wrong!

November 3, 2014
Unprompted review
Rated 1 out of 5 stars

Worst transaction ever !!

What DIDN'T go wrong with this purchase?? Misleading description item, thought I was buying degreaser in spray bottles...turned out the bottles were empty.!! Took six weeks to get delivery because they left of the Suite number of my building. After several weeks and several emails, I sent the shipping info again and the STILL left off the suite number. The shipper said they'd called me and got no response, but there was never a message left on my voice mail, and I am a one-man office and NO ONE but me answers or checks messages, so I know they didn't call, and I hate being lied to. I would NEVER order anything from this company again, even if my life depended on it...!!

October 20, 2014
Unprompted review
Wasserstrom logo

Reply from Wasserstrom

We apologize that we were unable to fulfill your order in the time you expected and for any inconvenience we may have caused. We do our best to ship the correct product in the length of time indicated on our site. The title of the product did say it was a bottle for a degreaser and we have taken your feedback to have it changed so it is not misleading. We looked at the data of your order and the suite number was not included on the original order. Once we received your call, it was added to the replacement order. We are not sure why the carrier couldn’t delivery it and apologize for that. We were able to send a third order that did arrive.
Again we apologize for all of this and will be issuing credit for the entire order. You should see this credit on the credit card statement in the next couple of days.
Please let us know if there is anything else we can do to help you.

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Rated 5 out of 5 stars

what I needed

I needed some parts for kitchen shelving. The price was as expected, delivery time as promised, not particularly fast. The website was super easy to use, far exceeding my expectations!

October 18, 2014
Unprompted review
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Rated 5 out of 5 stars

Wonderful old time bottles !

I am very pleased with the two milk bottles and caps that I bought. Will need more in the future. (also more caps) I am elderly and have a hard time pouring out of those big gallon jugs. Husband pours milk into bottles for me. I really love them. Thank you

October 15, 2014
Unprompted review
Rated 5 out of 5 stars

Best customer service

I had ordered an item it arrived within 2 days but I had ordered the wrong size. I returned it and was given a full refund with in 2 days. I will always use this firm from now on for any thing i need Best service ever. Well done.

October 15, 2014
Unprompted review
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Rated 5 out of 5 stars

Life is SO much easier now!!

I ordered the wheel kit for my Rubbermaid highchair. It was a chore to drag it around without wheels especially if there was a child in it. I ordered and received (in a timely manner) my wheel kit. It was easy to install and it has made things SO much easier now. THANK YOU THANK YOU!!!

October 14, 2014
Unprompted review
Rated 3 out of 5 stars

I was so dissapointed in the fryer I purchased!!

Oh my goodness, this is the hardest fryer to clean I have ever owned. I will never buy another like this. I am actually going to contact the company and find out if I am doing something wrong. IT is almost impossible to clean this thing. Never Again!!

September 30, 2014
Unprompted review
Wasserstrom logo

Reply from Wasserstrom

Catherine,
Thanks for taking the time to give us your feedback and we are so sorry you are having issues with your new fryer. Someone will be contacting you to see what we can do to help.

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