The Watch Club Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely welcoming, highly professional, and genuinely knowledgeable during every single visit. Buyers are consistently delighted with the exquisite condition and exceptional quality of the rare timepieces they successfully acquire. However, some customers also noted that remote and online transactions are handled wonderfully with a very distinct personal touch. Consumers deeply appreciate the exceptionally clear communication, responsive assistance, and completely seamless process when purchasing luxury watches from afar. People frequently mention that dealing with the dedicated team remotely remains an absolute pleasure from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, sharing that watches arrived in immaculate... See more

Service

Reviewers mention satisfaction with the service, highlighting professional, welcoming, and knowledgeable... See more

User experience

Consumers express great satisfaction, highlighting a seamless and transparent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more

Rated 5 out of 5 stars

I made my second purchase recently through the Watch Club, and was met with the same stellar level of service as experienced nearly 10 years ago. Although this time I had transacted online given I now... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with The Watch Club. From my initial dealing with Maria, to making the actual purchase with Andrew.... Both were a pleasure to deal with, professional, fr... See more

Rated 5 out of 5 stars

I'd been waiting for this Patek Gondola to appear on the UK market for quite some time and the example at The Watch Club was exquisite, It was a pleasure to deal with Matt who was a perfect emissary... See more


Company details

  1. Watch Store

Written by the company

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

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4.8

All reviews

(384)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

SUPERB ORGANISATION

I have twice dealt with the Watch Club and on both occasions the level of service and friendliness could not have been surpassed. I recommend them for anything one needs relating to watches. Simply the most efficient.

January 24, 2022
Unprompted review
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Rated 5 out of 5 stars

A great purchase experience at Watchclub.

I saw a watch on the Watchclub website which I knew would be in high demand. I rang them and within 30 minutes I was sitting with Andrew looking at the watch.
He was attentive, professional and was clearly focused on giving me the time and opportunity to make the right decision.
The watch was in superb condition accompanied by the necessary paperwork to prove its provenance.
Needless to say I decided to purchase this beautiful Rolex and Andrew made it easy to make the necessary payment.
A great experience all round and I would unreservedly recommend Watch Club as to receive high quality attention and service.
Gareth

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

I am so happy with my recent experience…

I am so happy with my recent experience with dealing with The Watch Club. I saw the watch I wanted on their website. I rang and spoke to Justin. He is a man who is very professional, honest and knowledgeable. I was very happy to put my trust in him. Less than 24 hours later a very well-packaged, beautiful watch is delivered to my door. Justin communicated throughout. I was especially impressed that he was in touch after the delivery to ensure the watch had arrived safely. A very smooth, pleasant buying experience, will definitely be a returning customer. Love the watch, hard not to! Many thanks for all your kind help Justin.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Purchase of a Panerai Watch

I have been delighted by the service and communication I received from the people at The Watch Company. Matt atThe Watch Compnany was extremely helpful in making me comfortable in purchasing my watch online from themthrough Chrono24.

I would definitely buy from them again.

January 6, 2022
Unprompted review
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Rated 5 out of 5 stars

EXCELLENT PROFESSIONAL SERVICE

After the evening before finding the particular Rolex Datejust I was looking for on The Watch Club website must say excellent website,
Travelled to London from Portsmouth on arriving at The Watch Club was greeted by a very welcoming door man my partner and I were introduced to Tracey, who assisted my purchase with complete professionalism, I will be looking forward to my next purchase,

HIGHLY RECOMMENDED
ROBERT WINTER

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

What an amazing place!!

Customer service from start to finish was absolutely magnificent. I purchased a 41mm Datejust for myself on Sunday afternoon and the very kind gentleman called Justin was very detailed and clearly knew lots about watches! He taught me about the history of the watch, changed the link size, allowed me to inspect the watch with an eye piece and waited patiently while I tried to make a decision on the Airking or Datejust. Not to mentioned complementary beverages and chocolates incase you fancy something sweet.

I would highly recommend going to this place if you are looking for a luxury watch.

Thank you Justin for your amazing service, much better than the other places I visited nearby.

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't be easier to buy great watches

I have used them before and it couldn't be easier to buy quality watches from these guys.
I called them, negotiated the price and the deal was done. I paid online and only had to visit the shop to pick up, as I didn't want it sent.
Excellent service, a good manner from all and couldn't fault this business.

November 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Mayfair's hidden gem!

The staff were very professional and service is exactly what you would hope for given the setting and postcode. High quality, knowledgeable staff and very willing to assist. I don't want to shout it from the rooftops as the 2nd hand watch market is sparse enough already!

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

A Rolex watch had always been in my…

A Rolex watch had always been in my wish list and whilst in London I found the perfect one at the Watchclub. I did not feel any pressure to buy the watch and, in fact, left the shop only to return later. The member of staff I dealt with couldn’t have been more accommodating or helpful. The bracelet was sized to fit me and he went through every check to show me that the Rolex was as described. I felt that they took a pride in the watches in stock and wanted you to share their enthusiasm. Would definitely recommend them to family and friends.

November 16, 2021
Unprompted review
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Rated 5 out of 5 stars

First Class Service

Matt and the team were extremely helpful and very professional... it was a pleasure dealing with them and I would certainly recommend the Watch Club

October 27, 2021
Unprompted review
Rated 5 out of 5 stars

Watch purchase

Exceptional experience from the moment I first enquired by telephone. I received a warm welcoming response and they were able to share details of the watch I was interested in, and I immediately placed a deposit and picked up the watch the following day. Nothing was too much trouble and these guys are passionate and knowledge about watches and have a great selection. It was exactly as described and I highly recommend them.

September 16, 2021
Unprompted review
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