The Watch Club Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely welcoming, highly professional, and genuinely knowledgeable during every single visit. Buyers are consistently delighted with the exquisite condition and exceptional quality of the rare timepieces they successfully acquire. However, some customers also noted that remote and online transactions are handled wonderfully with a very distinct personal touch. Consumers deeply appreciate the exceptionally clear communication, responsive assistance, and completely seamless process when purchasing luxury watches from afar. People frequently mention that dealing with the dedicated team remotely remains an absolute pleasure from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the friendly, knowledgeable,... See more

Product

Customers consistently note positive experiences with product, sharing that watches arrived in immaculate... See more

Service

Reviewers mention satisfaction with the service, highlighting professional, welcoming, and knowledgeable... See more

User experience

Consumers express great satisfaction, highlighting a seamless and transparent process from start to finish.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my experience at the Watch Club and the service I received from Maria along with the rest of team including Andrew and Matt. Professional approach, no hard sell, a fair price and the... See more

Rated 5 out of 5 stars

I made my second purchase recently through the Watch Club, and was met with the same stellar level of service as experienced nearly 10 years ago. Although this time I had transacted online given I now... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience with The Watch Club. From my initial dealing with Maria, to making the actual purchase with Andrew.... Both were a pleasure to deal with, professional, fr... See more

Rated 5 out of 5 stars

I'd been waiting for this Patek Gondola to appear on the UK market for quite some time and the example at The Watch Club was exquisite, It was a pleasure to deal with Matt who was a perfect emissary... See more


Company details

  1. Watch Store

Written by the company

Based in the heart of Mayfair, London, The Watch Club specialise in the buying, selling, & part-exchanging of both vintage and modern wristwatches. We’re fiercely proud of our high expectations when it comes to the condition of our watches; we make a point of always having the country’s best examples of pre-owned and vintage wristwatches in stock. We do not re-paint the dials of vintage watches, nor do we heavily polish the cases. As with old furniture and motor-cars, original finish is pre-eminent. We understand that buying a good watch can be a significant moment in our customers’ lives, we do not place ordinary commerce ahead of pure experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

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Replied to 66% of negative reviews

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4.8

All reviews

(384)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply one of the best

They are simply one of the best out there! Big shout out to Tracey, Andrew, and Matt. They pay great attention to detail in everything they do. Very knowledgeable and professional Staff. I will be returning in the future for further additions to my collection.
Talha

October 27, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly recommended.

Really helpful and knowledgeable service here. Got a great watch at a reasonable price. Highly recommended. First time here but will definitely be coming back.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Bought a watch from overseas

Bought a watch from overseas. Came in excellent condition and packing. Would definitely buy again as the customer service and information was great and transparent.

Dylan

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service throughout

Excellent customer service throughout. Great communication, with continued contact before and after taking delivery of my purchase. Special thanks to Matt for checking in daily to give updates and ensuring I had taken safe delivery.
My timepiece was delivered exactly as shown in pictures and as described.
A great watch buying experience, I would not hesitate to use The Watch Club again. Thanks

October 21, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Excellent service dealing with Matt online. Watch as described and very quick and helpful at answerinfg my questions. Will use them again..

October 5, 2022
Unprompted review
Rated 5 out of 5 stars

A memorable experience

Entirely positive and memorable first experience buying at Mayfair’s Watch Club. Over a couple of visits, Melanie and Matt were knowledgeable and friendly partners in my decision. When making large purchases, particularly special ones, as this was for me, the buying experience matters as much as the product, and this elevated experience will bring me back soon.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

First class

From start to finish the whole experience was first class . Matt was honest and informative and applied no pressure . A great experience all round
Highly recommended

September 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Nothing but praise for The Watch Club

Nothing but praise for The Watch Club. You feel welcome, you can take all the time you need and Matt and the team are true professionals.
I have been on the hunt for a particular Rolex for a while, and tried quite a few different countries. (Rolex dealerships are pretty much pointless nowadays). Imagine my excitement finding the watch I was after at the Watch Club. Really a great experience, and I hope to be back again soon.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend The Watch Club

Highly recommend The Watch Club if you are looking for a quality pre-owned swiss watch.

They were really helpful and nothing was too much trouble when viewing and trying on the watch I bought.

Will definitely visit again for any future purchases.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Matt @ Watch Club

Dealt with Matt, he was very kind and professional! Provided me with all the information necessary to give me a great buying experience. Hope to do more deals in the future!

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

Treated with pure excellence

I tired to walk into Rolex and a told to go away because I looked like I couldn’t afford it. Annoyed and upset I walked round the corner and saw the perfect watch in the window, I was asked if I would like to try it on just to see if I liked it and was invited into the watch club and was treated perfectly. They made it a experience to never forget. I thank everyone at the watch club. It can be a intimidating place sometimes as you can feel rushed, this is not the case as I spent as long as I wanted whilst trying on. I will be back again for the next one. Thank you

August 25, 2022
Unprompted review
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Rated 5 out of 5 stars

New Rolex Datejust 41 - Mint Green

Great buying experience from the team at Watch Club. I had previously missed out on a piece in the past at a great price and a few months down the line I managed to secure a new date just 41.

Big thank you to Danny for taking the time to perfectly size the watch and talk through the current market and discussions about the future .

UL

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful client experience

If you want a wonderful client experience when you are looking to buy a watch this is the place to come. Melanie who looked after us could not have been more helpful, great product knowledge and charming. What a difference to the horrendous visit to Rolex on Old Bond Street. Melanie within a week had found the perfect watch for us. I would highly recommend looking here first for any watch...

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

recently bought my second watch from…

recently bought my second watch from the Watch Club, a Roles GMT, I live outside London and the sizing and despatch of the watch all happened within a couple of days. Would recommend to anybody looking for a straightforward purchase experience.

August 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Shopping for watches in London……

Walking by the store like I have for years. Spotted a couple Explorer One’s. Stopped in and liked what I saw and the help I received was terrific. I will be back. Bought the “64” explorer. Love the watch and all the questions that they answered for me.

JC

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

I visited Watchclub last week

I visited Watchclub last week. Matt looked after me very well, friendly and professional service. An all round pleasurable experience and I came home with what I wanted. I would highly recommend a visit. Thank you Watchclub.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Radiomir PAM00388

Great service from Tracey. Super slick transaction with my purchase made over 3nr phone calls and a handful of messages. All very relaxed and I collected the watch with everything all as described. As a serial [no pun] watch collector I have to say this was one of the best transactions I have had. 5*

July 20, 2022
Unprompted review

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