watchesonline.com Reviews 439

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, competitive pricing, and high-quality products, often noting that items arrived quickly and in perfect condition. Many consumers appreciate the ease of the purchasing process and the secure packaging, expressing satisfaction with their purchases and a willingness to order again. However, some customers were not happy with the delivery service, citing issues with delayed shipments, inaccurate tracking updates, and problems with specific carriers like UPS and FedEx. A few people also mentioned difficulties with order cancellations or amendments, and some experienced watches arriving with different features than advertised.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping times,... See more

Product

Reviewers highlight positive aspects of product. Many customers are very happy with their purchases, praising... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are competitive and... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process, quick... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast and exceptional service,... See more

Based on these reviews

Rated 4 out of 5 stars

Easy purchasing experience, good prices. Would have been five stars, but UPS falls short: less than one day after the purchase, UPS informed me the delivery time had doubled.

Rated 4 out of 5 stars

The watch was beautiful. The only issue is amount of time it takes to deliver . UPS is extremely slow and updates aren’t accurate. When the package arrived in Greece there was no update as to which Gr... See more

Rated 5 out of 5 stars

Everything went as expexted. Ordered during weekend, and it was delivered on the next Friday by UPS to Hungary. Ordering process was easy, price was fine, package was secure and I think 4-5 working... See more

Rated 5 out of 5 stars

Fantastic Experience! I ordered 3x watches from watchesonline. While going through comments, I saw that the UPS delivery had rather poor reviews. So I decided to go for the UPS Express paying EUR9... See more


Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Based in Finland since 1982, Watchesonline.com is a leading retailer of premium watches and jewelry. Serving over 300,000 customers across Europe, including Ireland, we specialize in top brands like Casio, Garmin, Tommy Hilfiger, and Gant. We're an authorized dealer, ensuring authenticity and quality in every purchase. Enjoy swift 1-2 day delivery with DHL Express, and free shipping on orders over 200€. Our dedicated customer service team is always ready to assist. For any queries, reach out to us at info@watchesonline.com. Shop with confidence at Watchesonline.com, where quality and customer satisfaction are our top priorities.

Free shipping on all orders over 200€

Free shipping on orders over 200€

We offer free shipping within the EU for all orders over 200€.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

439 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Was a bit nervous…

Was a bit nervous buying an expensive watch from watchesonline.
Did some research before the actual buy and now I’ve received the watch there was nothing to be worried about!
Everything wend well and status updates about delivery was great.
Won’t be afraid of buying another watch from watchesonline again.

April 1, 2026
Rated 5 out of 5 stars

Great service

I received the product I ordered within the timeframe that was promised. Tracking info helped following up on package status.

March 24, 2026
Rated 1 out of 5 stars

Hello

Hello, I paid for the order (engraved watch from Casio and Samsung Buds 3 headphones), the payment went through and the money was withdrawn from my bank account, but I did not receive a confirmation letter from you. I do not know the number of this order and the order is not listed in the "My Orders" list. Tell me, is this order in your system?

March 17, 2026
watchesonline.com logo

Reply from watchesonline.com

Hi Sofia,

We are sorry to hear the e-mail confirmation did not reach you.

Your order came through and we have given you all details via e-mail.

Kind regards
Customer Service / Watchesonline

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Very good value for money.
It would have been good, if the OEM had a quick start guide included. Otherwise great product.

February 27, 2026
Rated 5 out of 5 stars

Good price, express delivery

I live in Poland. I ordered sport watch on late Monday, on Wednesday, before midday, it was already on my wrist. Price was good. I wholehardly recommend that shop.

February 24, 2026
Rated 1 out of 5 stars

I bought a watch from this website for…

I bought a watch from this website for my father. But unfortunately, or fortunately, I don't know, they took about a month and gave me three to five delivery dates, but never delivered on any of them. They stopped communicating after that, and I am very upset about this, I have been defrauded.

February 9, 2026
watchesonline.com logo

Reply from watchesonline.com

We are deeply sorry for the delay and the lack of communication regarding your father's gift. This is not the experience we want for our customers, and we take your feedback seriously.

We want to resolve this for you immediately. Please reach out to our support team at info@watchesonline.com with your order number so we can investigate and provide a solution right away.

Rated 5 out of 5 stars

I ordered the Amazfit Balance from…

I ordered the Amazfit Balance from Greece using UPS Express. The watch arrived in just two days and it is amazing. Throughout the process, I received updates at every step of my order, and the Black Friday price was the lowest I found globally.

Definitely a store I will buy from again and one I will happily recommend.

Thanks for everything!

November 20, 2025

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