Two Seiko watches ordered, delivered by Royal Mail Tracked 24. The watches were well packaged in the transit packaging, no chance of any damage. The price was competitive for each watch; they both... See more
Company replied
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Review summary
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Ordered 2 watches on the Sunday, they were quickly dispatched on the Monday . Arrived in good condition with warranty booklets. Could not find my chosen watches cheaper anywhere else + watchnati... See more
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Hamilton Watch: great price in the sale, very fast delivery, watch in its box with all bits and pieces. Customer service a little slow to respond to my request to delay sending it by one day, but the... See more
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Great website with good choices at fantastic prices, easy to use with ordering. Exceptional service, thank you. Delivery information excellent & the product arrived on time with the driver being frie... See more
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Company details
Information provided by various external sources
WatchNation, located in Chester, is an official supplier of some of the worlds most well-known and prestigious watches.
Contact info
WatchNation, CH2 3AZ, Hoole, United Kingdom
- 01244621704
- customerservices@watchnation.com
- www.watchnation.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great watch very pleased easy company…
Great watch very pleased easy company to deal with fast delivery
January 14, 2026
Great service throughout.
Great service throughout.
I had a little question before placing my first order - this was answered promptly and helpfully.
My order was dispatched immediately and arrived in perfect condition.
Couldn't be happier - would order here again.
Thanks!
January 22, 2026
Unprompted review
The watches I received were really…
The watches I received were really lovely and worth buying from your shop I would recommend anyone looking for a watch to go with you
January 15, 2026
Top quality and service
Ease of ordering accurate information.
Watch delivered on time. And as expected the watch matches my expectations.
January 15, 2026
Excellent Customer Service
I ordered the watch as a gift for my husband. There was a problem with dispatch due to a technical issue. I contacted WatchNation by email advising of the issue. WatchNation replied promptly, apologised for the issue and dispatched the watch immediately. It arrived the next day by Special Delivery. Great watch, excellent value.
January 14, 2026
Excellent item and quick to post
Excellent item and quick to post. Very pleased with the service.
December 29, 2025
The watch I bought was a great price
The watch I bought was a great price, arrived quickly and was exactly as described. Delighted with my purchase.
December 29, 2025
Very fast delivery
Very fast delivery, good email communications. Watch arrived and is in perfect condition
December 29, 2025
The chain I bought is beautiful
The chain I bought is beautiful. The chain was not in the bag, it was all hanging out when I opened it. Luckily no damage done.
This could have been due to transit and not the person packing the item, as the fossil tin has a dint in it.
I really do love my chain, and would recommend watch nation to family and friends :) I have changed this to 5 stars - your customer service has been amazing. Thank you
December 29, 2025
Reply from WatchNation
Hi Karen,
We’re really sorry to hear this and appreciate you letting us know.
We’ve been in touch with you directly via email to follow this up and help.
Kind regards,
WatchNation Customer Service Team
great watch at a great price
great watch at a great price. However the indiglo does not work.
December 29, 2025
I haven’t received my order
I haven’t received my order
Update - you are not working to resolve you have just told me to wait another week. Still no update on tracking
December 29, 2025
Reply from WatchNation
Hi Sophia,
We’re really sorry to hear this and understand how frustrating it can be. We’ve already contacted you directly via email and are working to resolve this as quickly as possible.
Please reply to our message if you need any further assistance.
Kind regards,
WatchNation Customer Service Team
Customer service is outstanding
Customer service is outstanding! Communication was on point . I got the best price on my dream watch .They even held it at the sale price until I completed the order . I ordered it on the Tuesday and had it on my wrist the next day ! You just can't get any better than that . I'd recommend Watch Nation to anyone , huge selection of premium watches at great prices backed with the best customer care you could ever hope to receive. A total pleasure. 5 stars ⭐⭐⭐⭐ ⭐
December 10, 2025
Unprompted review
Reply from WatchNation
Thank you so much for taking the time to leave such a fantastic review — it really means a lot to our whole team.
We’re delighted to hear that you had a great experience with our customer service and that we were able to help secure your new watch. Knowing it arrived so quickly and made it straight onto your wrist is exactly what we love to hear.
We hope you enjoy your watch, and we hope to welcome you back again in the future.
Merry Christmas,
The WatchNation Team
Excellent service
Great price, easy transaction and super fast delivery. Excellent service.
December 11, 2025
Unprompted review
Reply from WatchNation
Thanks so much for the 5 star review! We really appreciate your kind feedback and look forward to serving you again :)
Reply from WatchNation
Thank you so much for the 5 star review, it is very much appreciated! :) we look forward to serving you again
Great customer service!
Spoke to Chep about a potential website purchase. He was incredibly knowledgeable, friendly and helpful - and based on such a positive and reassuring interaction, I took the plunge and bought the watch!
December 9, 2025
Unprompted review
Reply from WatchNation
Thank you so much for your wonderful 5 star review! We really appreciate it. Wishing you a very Merry Christmas :) we look forward to serving you again in the future. Team, WatchNation
great turn-a-round of product delivery…
great turn-a-round of product delivery on time and good discount.
December 5, 2025
Reply from WatchNation
Thanks so much for the 5 star review! We look forward to serving you again :)
Very good indeed
Very good indeed. My original order was not in stock. However the staff where fantastic helping me sort put an alternative.
December 5, 2025
Reply from WatchNation
Hi John, thanks so much for your 5 star review! We're glad we managed to get this sorted for you. We look forward to serving you again :)
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