Brilliant floor mats, excellent communications, swift delivery so all good. Badly let down by the delivery driver who chose to walk across my front lawn despite a path being available and then became... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My sister recommended this company as we’d just done a large extension & put in bifold doors. I ordered 3 mats in total - 2 extra large ones for inside & outside the kitchen and a smaller one for... See more
Company replied
Great quality I brought a runner for patio door & doormat .. they stay put as nonslip .. seem hardy but only had them over a week & had no wet weather so will see.. had bad experience with delivery bu... See more
Company replied
Absolutely beautiful mat so happy I bought literally waiting for next pay day to buy the larger one. Came really quickly and nicely boxed. Looks super premium and does not move not matter how much you... See more
Company replied
Company details
Written by the company
WaterHog® – Durable Doormats for Real Life We’re not here to sell you a doormat. We’re here to ruin your expectations of what a doormat should be.
Our promise to you...
Written by the company
- Doormats Built to Be Disrespected
- At WaterHog®, we design doormats for real life — the kind with muddy boots, wet dogs, and stormy days. Our mats are made from recycled materials, built to trap dirt and moisture, and easy to wash clean. No gimmicks, no fluff — just serious performance and durability that looks good doing the job.
Free Delivery on Orders Over £65
How many entrances does your home have?
Front door, back door, boot room — you might need more than one.
Good news: when your order hits £65, delivery’s on us.
So go ahead, kit out every entryway with the mat it deserves.
Contact info
Hilton Fold Lane, M24 2HZ, Middleton, United Kingdom
- mats@waterhog.eu
- waterhog.eu
Washable Mats. Real Life Ready.
4.6
Excellent
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my second Waterhog mat
This is my second Waterhog mat. This 55x85 one is for the front door (inside). It does slurp up water and is too brissley to to keep shoe soles dry. I am very disappointed with how it performs and at this price point expect better.
I cannot recommend them and this will be the last purchase sadly.
October 17, 2026
Unprompted review
Reply from WaterHog
Hi,
We’re very sorry to hear that your WaterHog mat hasn’t met your expectations. We’d appreciate the opportunity to make things right for you. Could you kindly provide your email address or order number so we can get in touch with you directly and find a suitable resolution?
You can also contact us anytime at mats@waterhog.eu, and we’ll be happy to assist you. Thank you for taking the time to share your feedback.
Kind regards,
The WaterHog Team
Brilliant floor mats - poor delivery experience
Brilliant floor mats, excellent communications, swift delivery so all good. Badly let down by the delivery driver who chose to walk across my front lawn despite a path being available and then became rude and obnoxious when asked not to do that.
October 21, 2026
Unprompted review
Reply from WaterHog
Hi John,
Thank you for your kind feedback! We’re delighted you’re happy with our mats and service. We’re very sorry to hear about your experience with the delivery driver and apologise for the inconvenience. We’ll escalate this matter, as this is not the level of service we aim to provide. We really appreciate you bringing this to our attention!
Kind regards,
The WaterHog Team
Fast delivery and excellent service and…
Fast delivery and excellent service and quality
October 6, 2026
Reply from WaterHog
Hi Marina, we’re so pleased to hear this — thanks for taking the time to share your experience!
Kind regards,
The WaterHog Team
Great quality, product and service
Ordered a large mat for entrance to my cottage on slate floor and love it! Loved it so much we bought another for the back door this time with the personalisation. Great quality and customer service and have already been recommending.
October 2, 2026
Reply from WaterHog
Hi Jess, thank you for such a lovely review! We’re delighted that you loved your first mat so much that you came back for another! A repeat order and a recommendation are the best compliments we could ask for, so thank you.
Kind regards,
The WaterHog Team
Good quality …
I love that the mats do not move and they are very good quality they do not stop muddy paw prints as I had hoped which was the main reason for buying them I’m still having to mop 3 times a day but they do look amazing! Not washed them yet so yet to see how well that goes
September 29, 2026
Reply from WaterHog
Hi Emma, thank you for sharing your experience.
We’re so glad you love the quality and the look of the mats, and that they stay put where you want them.
We love dogs here at WaterHog, and we hope your dog loves the mats just as much!
When you do go to clean the WaterHog's, our care guide has tips to help them look their best: https://www.waterhog.eu/pages/care-guide
Kind regards,
The WaterHog Team
Reply from WaterHog
Hi Michelle, thank you for taking the time to share your feedback. We’re so glad you like the features of your new WaterHog mat!
Kind regards,
The WaterHog Team
We have been sent the wrong…
We have been sent the wrong personalised doormat but we are very pleased with the runner and can see what the quality of our doormat will be when we receive the right one
October 13, 2026
Unprompted review
Reply from WaterHog
Hi Clare, thank you for your review, and we’re sorry the wrong personalised doormat was sent!
It's great to hear that you’re happy with the runner, and we’re glad you can already see the quality of the WaterHog.
I’ll be in touch separately to get the right mat to you as soon as possible.
Kind regards,
The WaterHog Team
Reply from WaterHog
HI Dave, thank you for sharing your experience! We're so happy to hear that you're happy with your mats!
Kind regards,
The WaterHog Team
Very impressed with the quality
Very impressed with the quality. Very hard wearing. Nice colour and pattern. Would highly recommend.
October 11, 2026
Unprompted review
Reply from WaterHog
Hi Lynne, thank you for your lovely review, and especially for recommending us!
A recommendation from a happy customer means more to us than anything else, so thank you!
Kind regards,
The WaterHog Team
Reply from WaterHog
Hi Martin, thanks so much for your feedback — we’re really glad to hear you’re pleased with your mat!
Kind regards,
The WaterHog Team
Items were exactly as described
Items were exactly as described. Very happy with the three rugs I bought.
September 25, 2026
Reply from WaterHog
Hi Jane,
That’s great to hear- thanks so much for your feedback!
Kind regards,
The Waterhog Team
Great product & service
September 23, 2026
Reply from WaterHog
Hi Jason,
Lovely to hear your feedback- thanks for choosing WaterHog!
Kind regards,
The Waterhog Team
Love my new mat
Love my new mat! Strong with great weight to it so that it lies flat instantly!!
October 9, 2026
Unprompted review
Reply from WaterHog
Hi Linda,
Thank you so much for your lovely review! We're delighted to hear that you love your new mat and are pleased with its quality and weight. We really appreciate your feedback and hope you enjoy it for many years to come!
Kind regards,
The Waterhog Team
Reply from WaterHog
Hi Wald, thank you for taking the time to share your feedback, and we’re very sorry you received the wrong products. That’s not the experience we want for our customers.
We have reached out to you separately - we’d love to make this right! Please check your spam folder if you don't have an email in your inbox from us.
Kind regards,
The WaterHog Team
Had high hopes for this product, but unfortunately had to return
Had high hopes for this product because of the price and the website, but unfortunately just another mat and didn't solve our issues.
We bought the Extra Large Indoor/Outdoor Doormat to go in our kitchen by the bi-fold doors, we have a big sheepadoodle who gets wet paws from being in and out the garden and we hoped this would help the state of our floors. However, even after making him sit for a period of time on the mat before he came back in, we still saw wet paw prints on the floor. Unfortunately, we did end up returning the product straight away as it didn't do what we hoped to justify the price.
October 7, 2026
Unprompted review
Reply from WaterHog
Hi Katie, thank you for taking the time to share your experience, and we’re sorry to hear that the mat didn’t work out for you. We love dogs here at WaterHog, and we would have loved to see your sheepadoodle enjoying the mat!
We’d love to get in touch to understand your needs and hear more of your feedback, as we’re always looking to improve. Please email us at mats@waterhog.eu, and we’ll be happy to listen to you further.
Kind regards,
The WaterHog Team
Great mat.
Great mat that has been placed at patio doors, Good quality non slip mat.
September 23, 2026
Reply from WaterHog
Hi Michael, thank you for this lovely review! We're delighted you're happy with the quality and that the non-slip backing is working for you - that's exactly what we designed our mats for!
Kind regards,
The WaterHog Team
Nice mats and flawless delivery.
September 22, 2026
Reply from WaterHog
Hi Markus,
Thank you for much for your kind feedback! We appreciate your support.
Kind regards,
The WaterHog Team
Reply from WaterHog
Hi Snoozy, we really appreciate you taking the time to leave a review — glad to hear you’re pleased!
Kind regards,
The WaterHog Team
Bought 2 mats for our new house then…
Bought 2 mats for our new house then ordered a third.
They look great - really happy with them.
Quick delivery
October 6, 2026
Unprompted review
Reply from WaterHog
Hi Lyn, we're absolutely thrilled you're so happy with the first two mats that you came back for more — that really does mean a lot to us!
We hope you enjoy your mats in your new home!
Kind regards,
The WaterHog Team
Reply from WaterHog
Hi Steve, we’re so pleased to hear this — thanks for taking the time to share your experience!
Kind regards,
The WaterHog Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.