Waterside Estate Agents Reviews 31

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent! From start to finish the whole team at Waterside were professional, kind and courteous. Their knowledge of the local area was exceptional. The selling price Philip advised was spot on. We w... See more

Company replied

Rated 5 out of 5 stars

Having recently dealt with Waterside estate agents I’d like to share my experience. From start to finish Callum, especially was incredibly informative and great fun to deal with, even on a rainy day... See more

Company replied

Rated 5 out of 5 stars

The team was always very amenable and supportive throughout the process of buying our property on the Norfolk Broads. We really appreciated their advice and guidance at every stage, which helped make... See more

Company replied

Rated 4 out of 5 stars

Positive, very polite and helpful. Did what they said they would and got on with it. Good advice and recommended good local solicitor who also just got on with the job. Would definitely use again.

Company replied

Company details

  1. Real Estate Agency

Written by the company

The region’s only waterside property specialists! Waterside property occupies a very special niche within the housing market and whether you are looking to buy or sell beside the water, we are here to help. So whether you’re looking for a mooring plot, the perfect holiday let, an idyllic second home or the ultimate riverside residence, or you need expert guidance and advice ahead of selling a property by the water…


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amenable and supportive

The team was always very amenable and supportive throughout the process of buying our property on the Norfolk Broads. We really appreciated their advice and guidance at every stage, which helped make what can often be a stressful experience feel much smoother and more manageable

April 15, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your lovely review. We are delighted to hear that you found the team supportive and approachable throughout your purchase on the Norfolk Broads.

We truly appreciate your kind words and wish you many happy years enjoying your new home on the Broads.

Advertisement
Rated 5 out of 5 stars

Excellent

Excellent! From start to finish the whole team at Waterside were professional, kind and courteous. Their knowledge of the local area was exceptional. The selling price Philip advised was spot on. We were kept up-to-date with weekly phone calls. I cannot praise the team enough. Greatest thanks and highest praise to both Callum and Philip for all their hard work. Thank you!

April 15, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your wonderful review and kind words. It was an absolute pleasure to assist you with your sale.

We’re delighted to hear that you felt supported and well informed throughout the process, and that our local knowledge and valuation advice helped achieve such a positive outcome.

We'll be sure to pass on your thanks to the whole team.

Thank you again for choosing Waterside Estate Agents and for taking the time to share your experience. We wish you all the very best for the future.

Rated 5 out of 5 stars

Having recently dealt with Waterside…

Having recently dealt with Waterside estate agents I’d like to share my experience. From start to finish Callum, especially was incredibly informative and great fun to deal with, even on a rainy day house viewing. The team kept me in the loop at every juncture.
Also a shout out to Julie Garrod at Lucas and Wild who was dogged in having my corner, very novel.
I highly recommend Waterside as the whole experience was smooth sailing,( no pun intended). Thank you all

April 24, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your kind review—it really means a lot to the whole team.

We’re delighted to hear that you had such a positive experience from start to finish, and and it’s great to know you felt well informed and supported throughout the process—that’s exactly what we aim for.

Wishing you all the very best, and thank you again for your recommendation.

Rated 5 out of 5 stars

Many thanks to Waterside Estate Agents

Many thanks to Philip, Joy, Callum and previously Robert for all their help for the sale of a waterside property in a difficult market. Excellent knowledge of this specific market is essential. They are very efficient, knowledgeable, patient and skilled in what they do. The waterside properties are individual, characterful and provide a lovely peaceful lifestyle and I would thoroughly recommend the purchase of a waterside property via Waterside Estate Agents.

April 27, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your review. It really means a great deal to the whole team.

We’re delighted we could support you through the sale, especially in what has been a challenging market.

Wishing you all the very best for the future, and thank you again for your recommendation.

Rated 5 out of 5 stars

They were helpful informative and kept…

They were helpful informative and kept us informed throughout our purchase and sale . Very good atmosphere and professional service.

April 24, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you for your kind review. We’re delighted to hear that you felt well-informed and supported throughout your sale and that the process ran smoothly for you.

We really appreciate your feedback and wish you all the very best for the future.

Advertisement
Rated 5 out of 5 stars

Wide experience in the narrow waterside market

Selling my house at a difficult time, Philip gave good advice and was patient with my impatience. Callum was always helpful and positive and between them they got the job done. As a company I think they have all the experience of the Broads riverside market so they are knowledgeable and they work hard to get a sale completed.

February 20, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you very much for taking the time to share your feedback. We really appreciate your kind words.

We pride ourselves on working hard for our clients and seeing sales through to completion, so it’s very rewarding to receive this recognition.

Thank you again for trusting us with your sale, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Callum was very professional and…

Callum was very professional and helpful
Throughout the purchase highly recommend 👌

March 27, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you for your kind words, we wish you all the best with your new home!

Rated 5 out of 5 stars

Highly recommend , friendly and helpful.

Great service from start to finish . Nothing was ever too much trouble from arranging viewings to surveys etc . I’d highly recommend to anybody looking to buy as they made the whole process as easy as possible . Thank you Philip and Callum 10/10 👍

March 20, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your wonderful review.

We’re delighted to hear that you had such a positive experience from start to finish. We are pleased to know our support made the process feel smooth and stress-free for you.

Your recommendation really means a lot to us, and we truly appreciate you taking the time to share your feedback. Wishing you all the very best in your new home!

Rated 5 out of 5 stars

I felt that Philip and his team were…

I felt that Philip and his team were very polite and professional.
I have always found their brochures and marketing to be noticeably more eye catching because of their excellent photography and it's often those enticing photos that draw you in and compel you to go and view.

September 16, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your kind words.

We take great pride in presenting our properties to the highest standard, and it’s wonderful to know that our photography and marketing have made such a positive impression and helped inspire viewings.

We really appreciate you taking the time to share your experience.

Advertisement
Rated 5 out of 5 stars

Philip is very experienced

Philip is very experienced in the sale of residential property and is able to give sound advice at every turn.

The whole team is patient, efficient and respond promptly as issues arise. I would definitely use them again.

March 27, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your kind words! It means a lot to us that you would choose to work with us again, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

Excellent customer service

The estate agent dealing with our purchase was knowledgeable, enthusiastic, honest & most importantly, available. When exchange was delayed he was tenacious in chasing the conveyancers & excellent at keeping us updated. Equally, if he was out of the office, others in the office seemed to know the idiosyncrasies of our house purchase too. We are very grateful for the professionalism & care of the team

March 20, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your kind words—they are very much appreciated.

We wish you every happiness in your new home.

Rated 4 out of 5 stars

Positive

Positive, very polite and helpful. Did what they said they would and got on with it. Good advice and recommended good local solicitor who also just got on with the job. Would definitely use again.

February 26, 2026
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you for your kind words. We’re really pleased to hear that you felt supported throughout and that everything progressed just as it should.

It was a pleasure to help, and we’d be delighted to work with you again in the future.

Rated 5 out of 5 stars

These estate agents are excellent

These estate agents are excellent. From the original viewing with Callum through to handing over the keys. Just a matter of weeks and all sorted. Looking forward to our little holiday home on the broads. Was kept updated from Philip/Callum every step of the way. Would thoroughly recommend. Five star service. 🌟🌟🌟🌟🌟

December 1, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your kind five-star review 🌟

We’re delighted to hear that you had such a positive experience from your first viewing right through to collecting the keys.

We hope you enjoy many happy moments in your new holiday home on the Broads – it’s a wonderful place to escape to.

Thank you again for your recommendation; it really does mean a great deal to us.

Advertisement
Rated 5 out of 5 stars

Our dream holiday home

The agent we dealt with was Callum, who was always very professional, courteous, and nothing was too much trouble for him or the team. Even when the sellers solicitor was being a bit of a problem Callum was always very reassuring and would be on the ball trying to get things sorted ( didn’t really help the seller was abroad ) but thanks to waterside estate everything turned out fine and we would recommend them in a heart beat.

November 10, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much, we're delighted to hear that your experience with Waterside was a positive one.

It’s great to know that, despite the challenges, things worked out well in the end. Your recommendation means a great deal to us.

Wishing you every happiness in your new home, the Waterside Team.

Rated 5 out of 5 stars

Good estate agent for waterside properties

They are a good estate agent for these tricky water side properties in the Norfolk Broads, one of which I recently sold through them. I found them helpful, supportive and attentive after previous transactions failed to complete in a difficult market. Lots of good common sense advice and conscientious progress chasing helped move the property into the hands of some people in a better position to give it some TLC and I hope they will be very happy there. Many thanks to Waterside!

December 9, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your thoughtful review. We’re delighted to hear that you had a positive experience selling your waterside property with us.

We’re pleased the sale went through smoothly in the end and that the property has now found new owners ready to give it the care it deserves.

Thank you again for choosing Waterside, and for taking the time to share your experience — it means a great deal to the team.

Rated 5 out of 5 stars

Had a great experience as a buyer as my…

Had a great experience as a buyer as my situation was a complicated purchase, but all went very smooth and was handled with a high level of professionalism and expertise.

October 16, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your lovely review. We’re delighted to hear that your purchase went smoothly, especially with the more complicated elements involved. It was a pleasure to help, and we’re really pleased the process felt professional and well supported throughout.

Wishing you many happy times in your new property, and please do get in touch if we can help with anything in the future.

Rated 5 out of 5 stars

My relationship with Waterside was as a buyer

My relationship with Waterside was as a buyer. I must say the efforts that Philip Wright went to in helping us to secure a challenging purchase went above and beyond my expectations. I would highly recommend them to any seller or buyer.

October 25, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your kind words and recommendation. We hope you’re very happy in your new home, and it was a real pleasure working with you.

Advertisement
Rated 5 out of 5 stars

Highly recommended

We were a somewhat complex sale, being a joint residential and commercial premise. Philip and his team were unfailingly professional, efficient and diplomatic in their very (very) long and involved negotiations, which saw endless communications from both the UK and abroad (flooding while we were away). Would recommend highly without hesitation.

August 15, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much! It was a pleasure working with you on what was certainly a unique and complex sale. We really appreciate your patience and kind words about our team’s professionalism and communication throughout the process. We're delighted everything came together in the end and truly value your recommendation. Wishing you all the very best for the future!

Rated 5 out of 5 stars

Waterside Estate Agents are wonderful!

I have only absolute praise for this company. Callum and Philip's help, advice and patience proved invaluable in my purchase of a beautiful holiday home on a marina.
Callum facilitated unrushed viewings, with ingenious advice regarding how I could adapt the property to my specification. He proved to be the ultimate professional in conducting negotiations between myself and the vendors.
Philip kept regular 'phone contact throughout to answer my questions and follow up on progress.
They both demonstrated that they really care about both sellers and buyers.
I am delighted with my new property and Waterside made the whole process much easier, thank you.

August 14, 2025
Unprompted review
Waterside Estate Agents logo

Reply from Waterside Estate Agents

Thank you so much for your wonderful review. We’re absolutely delighted to hear that you are so happy with your new holiday home and with the service you received from us. We take great pride in making the buying process as smooth and stress-free as possible.

Your kind words mean a great deal to the whole team.

Wishing you many happy times ahead in your beautiful new marina home. 🌊✨

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look