It is so refreshing to call a customer service team and actually receive brilliant service. I spoke to Becca who knew exactly what I needed to register a property. To save me waiting on the phone she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyndsay at Wave has been absolutely amazing, she went out of her way to call us and sort all of our accounts out which was quite confusing as we have multiple accounts/companies. Lyndsay managed to do... See more
Company replied
Petra was exceptionally helpful. I am 84 years old. She spoke clearly and was so patient and reassured me talking me through each step of the process on my computer until I was able to see my invoice... See more
Company replied
I’m very satisfied with the customer service I received. The advisor I spoke to was extremely polite, helpful and supportive throughout the call. He took the time to explain everything clearly and... See more
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Company details
About Wave
Written by the company
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Contact info
PO Box 745, PE29 9PW, Huntingdon, United Kingdom
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4.8
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great service and a dedicated complex case manager
My particular case was complicated with two companies involved and a building type and use that was unusual.
It was a great advantage when a dedicated complex case manager was appointed, progress became much quicker once the knowledge was retained and we were able to work forward step by step, instead of every email or call starting from the very beginning each time. I have not had such good service with any other utility company.
Ms B was friendly, knowledgeable and chased up the case pro-actively and thoroughly. Thank you
August 6, 2026
Unprompted review
Reply from Wave
Thank you for sharing such amazing feedback with us, David! I'm so happy to hear Laura could provide you with such amazing service! I will be sure to pass your comments on to her. Have a fab day - Fiona
Wave customer sevice.
The lady who we dealt with on the telephone Lyndsay, listened to our problem, spent a lot of time trying to understand our problem. Eventually she realised what had gone wrong and has put the problem right for us. Her patience and understanding that we had a issue and needed help to sort it was exceptional.
June 22, 2026
Unprompted review
Reply from Wave
That's fantastic to hear! I'm so pleased Lyndsay was able to find the resolution needed to help with your query. Thanks for taking the time to share your comments with us. Have a great day - Fiona
Did we have a metre
Mick/Mike, Was very helpful providing me with the information I needed to resolve my enquiry.
August 7, 2026
Unprompted review
Reply from Wave
I'm so pleased Mike was able to provide everything you needed in order to resolve the matter. I will be sure to your pass your comments on to him, Andy! Have a great day - Fiona
I was unable to use the website to down…
I was unable to use the website to down load an invoice that my company required.
Your emplyee was helpful and pleasant and was extremely patient but he talked me through what I needed to do and my problem was solved
August 7, 2026
Unprompted review
Reply from Wave
Hi Graham, I'm sorry you were unable to access your bills using your MyAccount. I'm so pleased Godswill was able to help you with this matter so you could retrieve your bill. Have a lovely day - Fiona
Reply from Wave
Thank you for your lovely feedback, Andrew! I know this will mean a lot to Mitesh, and he'll be so happy to know he could help. Have a great day - Fiona
Professional
Professional, helpful and diligent customer service.. Couldn't ask for more from Andy...
August 6, 2026
Unprompted review
Reply from Wave
Hi Arden, thank you for taking the time to share your review with us. I'm glad to hear Andy was able to support you on everything you needed. Have a lovely day - Fiona
Very helpful Customer Service
Very helpful Customer Service, listened and responded and came up with a solution
August 7, 2026
Unprompted review
Reply from Wave
Hi Annie, thank you for your lovely feedback. Laura will be delighted! I'm so pleased the matter has been resolved. Have a fab day - Fiona
2 queries and a very helpful Lady
I called with 2 queries, unfortunatly I cannot remember the ladies name that I spoke with. 1 - My bill had doubled from the previous one and I wanted to find out why. On going through the invoices with the lady, it turns out that it was covering 4 months and it would correct itself in the next month. 2 - We will be closing our shop and I needed to give notice. Advised that there is no time restriction, just call on the day and they will bill to that date. Very helpful lady, its a shame I cant remember her name.
August 6, 2026
Unprompted review
Reply from Wave
Hi Jackie, thanks for taking the time to share your comments with us. It was Laura you spoke to, and I know this feedback will mean a lot to her! I'm so glad she was able to resolve your concerns about your latest bill. Have a great day - Fiona
Excellent Customer Service
Ros in customer service was exceptional. Query resolved swiftly & efficiently. Thank you for great service.
August 7, 2026
Unprompted review
Reply from Wave
Hi Lisa, thank you for sharing your review with us. It's lovely to read that Ros was so helpful and got everything sorted for you. Have a great day - Fiona
I spoke to Will
I spoke to Will, who was extremely polite, professional, and efficient. He resolved my issue promptly and provided excellent customer service throughout. Well done, Will, and thank you for your outstanding support!
August 7, 2026
Unprompted review
Reply from Wave
Thank you for sharing such amazing feedback with us, Dr Hussain! It's so lovely to read and I know it will mean a lot to Godswill! I'm so happy he was able to resolve your issue and provide such brilliant service. Have a great weekend - Fiona
Outstanding Customer Service
Spoke to Becca and they were fantastic. Really refreshing to speak to a real person with an actual personality and not just scripted rubbish.
Becca very swiftly helped me sort out an issue I had, making my day that much easier.
Great customer service!
August 7, 2026
Unprompted review
Reply from Wave
What amazing comments to read, Geoff, thank you so much for sharing them with us! I'm so glad Becca was able to resolve your issue and get everything sorted for you. I know your feedback will mean so much to her. Have a fab weekend - Fiona
Prompt action
Prompt action, seamless transition from a bot to Ros who handled our complaint very efficiently.
August 7, 2026
Unprompted review
Reply from Wave
Hi Jane, thanks for taking the time to share your feedback with us. I'm pleased you were able to get through to Ros so quickly and that he could help you with your query today! Have a great weekend - Fiona
The Wave colleague I dealt with was…
The Wave colleague I dealt with was very helpful and patient. They had to dig back through records. Hopefully my issue over leakage will be resolved
August 6, 2026
Unprompted review
Reply from Wave
Hi Neil, thank you for your kind feedback. I'm so glad Barry has been able to help support you with your leakage query. I know he will keep you informed with the process. Have a lovely weekend - Fiona
Reply from Wave
Hi Denise, thank you for sharing your feedback with us! Tracey will be so pleased she could help with your query today! I will be sure to pass your comments on. Have a lovely weekend - Fiona
Quick to get through on the phone
Quick to get through on the phone, helpful person on the phone who quickly answered my query.
August 6, 2026
Unprompted review
Reply from Wave
I'm so pleased you didn't have to wait long to speak to one of our team, and that they could help you so quickly! Have a fab weekend - Fiona
I spoke to a lovely lady called Joanne…
I spoke to a lovely lady called Joanne who helped me with our problem with the water bill explained everything to me expertly and sorted it all out brilliantly Thank You
August 6, 2026
Unprompted review
Reply from Wave
Thank you for sharing such brilliant comments with us, Raymond! I'm so pleased Joanne was able to help you as she did! I know your feedback will mean a lot to her. Have a lovely weekend - Fiona
Thank you Lindsay for your prompt reply…
Thank you Lindsay for your prompt reply and service.
Much appreciated .
August 7, 2026
Unprompted review
Reply from Wave
Hi Bianca, thanks for taking the time to share your comments with us! I'm glad Lyndsay was able to help you, and so quickly! Have a lovely weekend - Fiona
Good and helpful resolution
Josh was professional, knowledgeable and kept us fully informed throughout the process. His guidance and support were invaluable, and we are confident that we would not have achieved this outcome without his assistance. As a small organisation, we are extremely grateful for his help, and the refund will make a meaningful difference to us.
July 23, 2026
Unprompted review
Reply from Wave
Thank you for sharing such amazing feedback with us, Hilary! It's lovely to hear that Josh was able to have such a positive impact on the situation and get the matter resolved for you. I will be sure to pass your comments on. Have a great weekend - Fiona
Donna was super helpful
I spoke to Donna and she was very understanding of my situation and was able to put a payment plan in place without asking me a thousand questions. She also recommended a few things to make my experience as a customer easier and more beneficial
August 6, 2026
Unprompted review
Reply from Wave
Hi Zoe, thank you for your lovely comments. It's lovely to hear Donna was able to make the process as straight forward as possible for you. Have a great weekend - Fiona
Very friendly and efficient
The lady was very friendly and dealt with my query efficiently and quickly
August 6, 2026
Unprompted review
Reply from Wave
Thank you for your lovely comments, Peter! Tracey will be delighted to read them! Have a great weekend - Fiona
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