Wawanesa Insurance Reviews 

94
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were let down by their experience overall. Customers frequently report exceptionally poor customer service, highlighting unhelpful staff members, completely unresponsive adjusters who consistently ignore messages, and extremely frustrating long delays when trying to process important claims. Many people also mention issues with property and vehicle insurance claims being denied or delayed without clear explanations from the company. Though some reviewers noted that certain individual staff members and initial claims adjusters were helpful, friendly, and professional, these positive customer experiences remain relatively isolated exceptions compared to the widespread frustration.

What people talk about most

Claim

Reviewers highlight negative aspects of claim processes, describing deep frustration over prolonged delays... See more

Customer service

People report negative experiences with customer service due to widespread communication breakdowns, as... See more

Service

Reviewers mention negative feedback about service, expressing deep frustration with constant delays and... See more

Payment

Users describe negative interactions with payment, noting that consumers face unexpected billing increases... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My basement flooded in July 2025. As of today February 4 2026, the work has not been completed. Absolutely useless company. We are talking 2 bedrooms and 1/3 of living room downstairs. Payout off... See more

Company replied

Rated 1 out of 5 stars

Wawanesa denied my claim when I found yellow mold all under my house, which was eating away at the foundation and making myself and children sick, then canceled my policy. They said because it was cau... See more

Company replied

Rated 1 out of 5 stars

If I could give a no star rating I would. Horrible customer service not only from the insurance company but also from the broker has well. I have been dealing with the broker since June and had to esc... See more

Company replied

Rated 1 out of 5 stars

Over a month ago I was in a no fault car accident (was rear ended). Wawanesa's customer service has been TERRIBLE. I have been left to largely figure out this entire process alone, as my adjuster rare... See more

Company replied


Company details

  1. Insurance Company
  2. also in
  3. Commercial Insurance Company
  4. Personal Insurance Company

About Wawanesa Insurance

Written by the company

The Wawanesa Mutual Insurance Company has a rich history dating back to September 25, 1896, when it was founded in the Village of Wawanesa, Manitoba.

Wawanesa operates in Canada and the United States.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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1.3

All reviews

(94)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid this company!

Great company, until you need to summit a claim. Avoid this company at all cost! There adjusters are terrible to deal with and low ball everything! Expect to have nothing explained to you and some threats tossed in just for added stress. Report them to the FSCO when this happens to you, and it will.

December 29, 2022
Unprompted review
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Rated 1 out of 5 stars

Horrible company

Horrible company. They refused to honor my claim until I got an attorney who pointed out which laws they were breaking in bad faith since I was hit while stationary by their driver.I had to pay out of pocket while they "investigated" for 6 months and the attorney got a percentage of the eventual settlement for my injuries all because they wanted to avoid responsibility. Adjuster never seemed to receive my calls and tried to BS my attorney about not receiving letter we had proof of service for. Dishonest and incompetent.

January 17, 2022
Unprompted review
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Reply from Wawanesa Insurance

Hi, we would like to better understand the situation and have a supervisor reach out to you directly to assist. Please provide us your name, claim number and best contact number to usfeedback@wawanesa.com and mention this review.

Rated 1 out of 5 stars

Please avoid let you friends and loved once know!

Please avoid, they wanted me to pay $400 cancelation fees and my tenant insurance keeps coming out of my account. I cancelled both car and tenant. this is the worst broker in Windsor Ontario they are lawless. they will go to your account and take money out even after you cancel.. I'm filing a law suit against this insurance for charging me for 2 vehicles over the years instead of 1 vehicle ripping me off for over 12 years :( . fraudulent stay away. Please avoid this broker.. watch they go by "hub international" too. its the same. also check google reviews and you will definitely make the right decision !! PLEASE PLEASE AVOID.. THUGS UNLAWFULL BROKER tell your friends and family

March 23, 2021
Unprompted review
Rated 1 out of 5 stars

They actually took so much money from…

They actually took so much money from me. They made mistake while putting everything together. Then they tell me they can’t do anything but have to take it. They also put other stuff on my insurance that I didn’t even tell them to put it on and I have been giving them money for without even knowing it.

January 3, 2021
Unprompted review
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Rated 5 out of 5 stars

Customer over 10 years

I have had the car insurance for over 10 years, and now the home insurance. Overall, been a very happy customer. Good prices, nice staff. I have had 2 claims now, and both experiences were really as smooth as I could have hoped for. Agents were all very helpful and they paid out vary fair. Seriously, if your in California. They should be on your list.

Now, a few things that could use improvement. Not open on weekends, so when a pipe burst, I was hoping for more instructions on how best to handle for the team on the answering service. For example, do I just use whoever can come the fastest? or need to wait for an approved vendor... really was no instruction but we figured it out although I was really worried. And second, the online payment process is annoying. They don't connect my accounts auto and home insurance, and also my account number changed and I never know which to enter to pay online. No online profile... they also dont always mail insurance cards.... with the spouse name...

However, all negatives are just annoying but for a company who offers amazing rates and kept me in good service, I will keep them. I really am happy to have this company as my insurance provider!

March 14, 2019
Unprompted review
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