Wayfair Canada Reviews 

DON'T USE WAYFAIR! I ordered two light fixtures for $126 each. When they came, one was broken in multiple areas. The quality of the lights was horrendous - made out of shoelaces, plastic, and very thin particle core. While Wayfair did replace the broken item for free, it took another two months to arrive. When it arrived, it was smashed into a million pieces. The box the item arrived in was smushed and had no "fragile" stickers, even though the item inside was practically made of paper. Wayfair did refund my money for the broken light but would not accept the return of the other light. I bought these fixtures as a set so now I am out $126 and am left with one POS light without a match. Thanks WayFair. Also I was not able to review the product on their site to warn others...I wonder why.

Orders a stainless steel sink. Retailed for $1060 but on sale for $538. I purchased it as new in the box and they sent me a box that was opened, resealed with packing tape, the plastic bags were opened and tried to reseal, the sink was dented and warped. The styrofoam that was protecting the sink was broken into pieces. Clearly the sink was opened at the shipping location and used or damaged and tried to pass it off as new in the box. This sink came from Splashes in Calgary. Shame on them for trying to offload a "new" sink on someone who wouldn't care/notice its damaged. The under sink was scratched extensively as well. They have replaced the sink and am waiting for shipping. This not only delays my contractor to finish my countertops but I have to pay for him to sit around now and wait for the sink to come in 4 days. Thanks Wayfair.

I ordered a daybed which was to be delivered today by FedEx. Just found out today that FedEx will not bring the daybed into my house. They will keave it outside🙄. I am 71 and cannot carry this daybed in. So I contacted wayfair. The person I spoke to was very helpful and sympathetic, however this still stood. It was too late to cancel and the package was to be left outside. What kind of crap is that? Needless to say, if it is not stolen overnight, I requested it be returned advising the gentleman on the phone that the package is likely to be stolen as I live on a main st. Most of my furniture came from wayfair, but this is the final time I will deal with them. I’m totally done. One final note. Change delivery companies wayfair!

After about three years, this hot tub failed and went dry in the middle of winter, causing severe freeze damage and making it unusable. This product is not suitable for Canadian weather, as a hot tub should never drain unnoticed in freezing conditions. Wayfair was unable to help due to the age of the purchase, so I would not recommend this tub or buying high-ticket items like this from Wayfair. Life smart spa. If you’re smart don’t waste your money on this brand

they have horrible customer service, one day they say i’m getting a refund wait 5 business days , 5 business days come and nothing then get told i ain’t getting a refund even they sent me an email stating i was getting one . almost had a stroke trying to read out what their customer service person was trying to say. if i could rate a zero i would.

Wayfair back in the day was fantastic!!
But I guess competition is fierce So they suffering it shows from management down to accounting
They still owe Me a refund from 2018 which they keep shirking around

Can't believe how I was treated by their customer service person. I'll try to keep this brief.
Ordered this chair on Dec. 31 for my granddaughters birthday which was Jan. 04. It said when I ordered it would be delivered between Jan.03-05. I took the chance and ordered it knowing it might be only one day late for her birthday. Then on Jan.03, I get a text saying the estimated delivery is for the same day. But the text also showed it was still in Calgary. I then knew I ad to scramble and got her a chair from somewhere else so that she would have it for her birthday. Then on Jan. 05, I get another text saying it will be delayed up until Jan. 11, one week after her birthday.
I got a return authorization and they said I had to pay the $15 shipping fee for Fedex or I could drop it off at a locaton for free, 90 minutes away from where I live???? This is and unbelievable customer experience all for the sake of Wayfair paying $15 for an item THEY SCREWED UP ON!

Wayfair stole my money and did not give me my item that I ordered!
I ordered an item back in November 2025 and on November 17, 2025 received e-mail confirmation that my order had been shipped. Here is a copy of my confirmation:
Your Order #177323-176175 Has Been Shipped!
Unfortunately, I never received it and when I followed up with the company to ask of the status I was informed they could not deliver and would I like a refund? To which I replied yes! On December 21, 2025 I received an e-mail confirmation stating that my refund had been processed. This is a copy of the e-mail confirmation:
177323-176175
Refunded
Your order refund of $99.96 USD has been successfully credited. You can check the details on the refund channel.

Refund method: Mark as refund
Refund channel: Credit Card
Refunded time：2025-12-21 14:23:39

Today, January 15, 2026 and I have not yet received my refund! I expect my full refund immediately as I have not received the item I ordered and if you were not able to deliver it to me in Canada, that was your responsibility not mine. Wayfair quickly debited my credit card the very minute I placed the order and now 2 months later I am out of money and no product! Very poor service!!!

Don’t buy anything from wayfair, the products you get are not same as the pictures shown and the description.
I wrote a review regarding a shoe rack but the didn’t posted on they website even i have tried msny times.

I wish there were negative star to give. I placed my order in October 2025. It’s now 2026 and still haven’t received anything . My money is gone . They showed the status delivered even though I did not receive anything. They said we will ship the products again and haven’t received anything still. The customer care is ridiculous. Would never ever recommend this Website.

NEVER USING WAYFAIR AGAIN IN MY LIFE, Amazon is 1000 times better!! They do not give a damn about the customer's requirements, even when we are physically hurt. They would leave products on the public sidewalks and cause injuries to others, without any remorse or take responsibility to fix it. Disgraceful indeed. F U Wayfair!!

My experience is having watched their awful commercials with non-words and mixed English/French terms. "Chaise Lounger" is not a term. That is French and English mixed together. There is no such thing. It isn't a lounger at all. It is called a "Chaise Longue", a long chair. The world and the West especially are getting a lot dumber and completely uneducated and unread, and this leaks into companies like this that just make them appear really stupid.

I accidently ordered a fireplace on the american site. The fireplace I ordered was on sale (both on the canadian and american site) I was charged in American dollars ($400 more than the posted price), even though my account is Canadian. They refuse to credit me the differance. The only choice is to return the product and pay the large shipping fee, then re-order from the Canadian site. Now the product is more expensive so not worth the hassle. Poor management service. I showed them the bill and they refuse to do anything. Why would a Canadian person with a Canadian address purposely order from a US company, pay more, when the product available in CANADA. Flaw in their system. I'm angry.

I ordered a TV stand during Wayfair’s New Year Deals with a confirmed delivery date of January 6. On the delivery date, Wayfair changed it to July — a six-month delay.

This caused me to miss all other sale opportunities. Customer service was slow, unhelpful, and one agent even disconnected the chat. The only solution offered was a refund.

Meanwhile, the same item still appears as available on their website with January delivery, and higher-priced versions are in stock. This experience felt misleading and frustrating.

If zero stars were an option, I would choose it. A complete waste of time and money.

Unacceptable and contradictory service. I contacted customer service twice about my delivery schedule. The first agent told me my package would arrive tonight. The second agent told me it was scheduled for tomorrow. No one could give me a straight, reliable answer. This company's left-hand does not know what the right hand is doing, resulting in a complete waste of my time. Avoid if you need clear communication

Company bait and switched me on a composter. Sent me a lower priced item twice. Customer service is beyond unimpressive. Worst online service I have ever had. Sending back a product with them is a chore. Wayfair will probably be going out of business soon.

Wayfair sucks. They change their prices sometimes even doubling the price of the item. Their customer service is a joke and I would never recommend buying any item from them.

received a rug had some pulls on it, didnt expect it but when I told them right away they informed me that another one is being shipped and should receive it in a few days. First time buying from wayfiar but definitly not the last time. Thanks

I like their products but god help you if you ever have to return something. They make it so hard. The worse return experience ever. I have a mattress sitting in my kitchen for two weeks. They keep giving me the run around on a pick up date. I think they’re waiting until the expiration date so they don’t have to return it.

“WORST CUSTOMER SERVICE”. We ordered a sectional on Nov. 28 and finally ended up cancelling it on Dec. 28. The sectional was shipped and arrived at Richmond, B.C. Canada on Dec. 10th. Richmond, B.C. Is 5 hours away from where we live. We contacted customer service and was told it would arrive between Dec. 15 and 20 and was told that customer service would call us back to confirm. Never received that call back. Called again and talked with a supervisor who said he would check into it and call us back with an update. Again. No call back! Called again and talked with another supervisor and was assured that we would receive the sectional by Dec. 28th at the latest. Again, the sectional didn’t arrive. Called again and talked with another supervisor who gave us a complete run around and told us we should contact the shipping company ourselves. When pushed he didn’t have a clue when it was going to be shipped but told us it could be another 2 or 3 weeks!! That was the final straw so we cancelled it. All through this whole process we were given every excuse possible, lied to and totally disrespected!! Will never deal with them again and I strongly suggest if you do “Beware”