WD Reviews 332

unbelievably BAD BAD connot get hold of anyone either by phone or email. i will never buy one of their products again, their customer service is non existant.

Worst experience in years. Sent me a DOA drive, hours on chat, had to send them screenshots to prove the drive was dead, they refused to replace with anything other than a refurb, refused to sell me a replacement at the sale price I paid originally, then a month after they received the DOA return finally sent me an email that I'll be getting a refund (not yet mind you) but refused to refund the shipping cost.

Unfortunately since they and Seagate have bought up all the competition there's not a lot of choice out there, but if you want to buy a WD buy it through a reputable retailer, not them.

Completely useless product. A $130 drive that never worked in backup mode with my PC and worked with my MacBook Air precisely once and won't transfer files now regardless of what I do or what updates I download.

For the time being my drag/drop non-cloud solution for critical files is a 7 year old $10 5GB Lexar drive from the checkout line at Staples that while slow at least can perform the basic function it's designed for on either PC or Mac platforms. Going to shop very carefully for other options.

I would love to give them zero stars!! This is the absolute worst company I have ever dealt with. I ordered a $130 product, and it never came. It told me “label created” and then nothing else for four weeks. So I finally contacted customer support. And for five months I have tried to get my money back or even just get what I ordered sent to me again and nope! I am beyond frustrated and basically I’ve just given up! You will waste your money on this company!!!! I would not recommend them to absolutely anyone. Zero stars.

I’ve been trying to replace an internal drive on my WD server that was purchased in 2014. I contacted their online support and ordered a drive that they assured me would work with my server. It did not. I contacted them again and after being transferred from one dept to another, I was unable to find information on a replacement for my server. I have to say, in my experience WD has the absolute worst customer service. Their sales personnel must not have any training. This server is only 7 years old and I can’t believe they do not carry a replacement drive for my server. If I had known I would be going through this I would never have purchased a WD server.

Stop buying products from this company, their customer support is absolute trash. I purchased 3 drives, and then once I received them (which took forever) I already had replacement drives, so I started the process to return the unused drives and get my refund. Over 1 month later, hours worth of phone calls to support, multiple emails, I still don't have my refund. No one at the company gives a care about your case and they won't ever escalate the issue or call you back. Every time I email or call, it's like starting the process over again. And still I'm out thousands of dollars. This company really should be out of business for the way they treat their customers.

This company is trash. I placed an order online and never got the items I ordered, they provide me a tracking number, when i check this number it says " label created " I it's been more then 2 weeks and still the same.
Please do yourself a favor don't buy nothing from this company.
If you do so, you are going to waste you money.

My 1 year old passport harddrive failed. Contacted WD in the UK and given an RMA and told two return it. Two weeks after it was received by them I have not had a replacement. Contacted them for a third time today telling me that they are waiting for someone else to return a faulty 3tb drive (same as mine) so this can be repaired and sent to me. What a joke these people are. I won't buy anothe WD drive

If I could rate this company a "0" I would. On 9/1/2021 I paid for "Expedited Shipping" was charged a "$25.00 Non-Refundable Fee" to use this service; a "Hold" was placed on my card for the new drive until I returned the old one; and I was told it would be 24 to 48 hours for the new/replacement drive to ship out.

624hrs later, I was told "AGAIN" today it would be another "24 to 48 hours" before the replacement drive would ship out. (Yeah, it'll be another 24 to 48 on Thursday!)

When you call customer service, they tell you "Sir, no one can get in contact with the RMA team. You just have to wait 24 to 48 hours for a response and check the tracking number provided."

Yeah, great. I can get a tracking number by setting up a label with UPS (which they use) and won't get charged for creating that label until the package is dropped off and you pay for the shipping charges, or you pay for UPS to come and pick it up! So, a label was created last week, but nothing has shipped from WD's warehouse. How long does it take to pick, package and ship a portable hard drive????

Western Digital used to be a good, reliable company. NOT ANY MORE! I will NEVER recommend WD to another person from this point moving forward.

Terrible service, waited for more than 45 min in a queue to then have a representative post the following answer "Thank you for reporting the connectivity issue with your device.
We are aware and working to resolve the issue as quickly as possible.
We apologize for any inconvenience this interruption may have caused." followed immediatly by "That ends our conversation. Have a nice day" How can you call that a chat? there was no CHAT, i dont know whats wrong, i got no answer to the problem, nobody cared about it.....what the hell is this?

Ordered a product from WD. After several weeks they couldn't tell me when it would be delivered so I cancelled the order. They then decided to deliver the order and charged me for it. I now have the headache of returning the item to get my money back and their customer service couldn't care less. I'd never ever buy anything from them again.

Have one MyCloud Home less than 2 years. Stopped Working. They dont retrieve data. Only replace the product for a new one.
Lost all my data!
Please dont buy!

i purchased a 2T passport external hard drive. i hooked it up to my laptop. i downloaded documents that i wanted to remove from my laptop. two days later i tried to access the passport hard drive and couldn't. after a long go around with WD, they told me i would have to send it to a third party to retrieve my very important documents, including business and tax documents. i was quoted between $900.00 and $3,800.00, that i am expected to pay for using their product for two days. unbelievable! i am filing a small claims suit against them tomorrow.

Do yourself a favor and never buy anything from this company. WD's programming error left their storage drives vulnerable to hacking and they only allowed requests for data recovery for one month! And they are offering a rebate so we can buy more of their vulnerable products and lose more data. What a joke! Shame on them for not standing behind their products.

Sadly, I must agree with this long list of negative reviews here.

Got an email from them saying my NAS is now dangerously unsecure and I must disconnect it from the Internet immediately. Few days later, got an email offering me 40% discount off a new one in a trade-in. Against my better judgement I shipped my old one to them (at my own cost) and ordered a new one, which was due in "2-3" weeks. 3 weeks passed so I contacted them via online chat. Was initially told the product had shipped and UPS had messed up...then the story changed and it hadn't been shipped and the product wouldn't be in stock for another 2-3 weeks. I said I couldn't wait, suggested plenty of logical solutions, none of which could be implemented by their CS. Requested a callback from a "superior" (what an awful term?!). Didn't happen. Requested it again and this time, "Aris N" called me and said the CS team don't really know what is going on, he'd look into getting my one form a different "stock inventory" but that I needed to give him "12-18 hours" to find out. If not, they'd potentially send me a different product. Great, I thought. 2 days later, having heard nothing, I chased. Promised another callback - didn't happen. Chased again - same promise, didn't happen. So, here I am....given them m money, sent them my old NAS...can't really seem to do anything about it. Would never have agreed to it if I'd known I would be without a NAS for a month+. You can;t take peoples' money and not send the thing you agreed to send. It just doesn't work like that WD....

ordered a nvme drive received a my book according to there website its worth more than the original order but useless to me they told me to return it for a full refund but they would need to send me a shipping label as I wouldn't have a return label for the wrong product , all I can say is still waiting for that shipping label and if you read this post in a month ill still be waiting for a shipping label would never use again you have been warned. Thought I’d be ok because I have payed by PayPal but they fudge the address so no refund either as PayPal filed in there favour because of the address difference (very clever trick on there part clearly done it before in my opinion)
Update after going to action fraud I was able to change PayPal’s mind but that’s how hard you will have to work for a refund.

Horrible experience with this company. They charged my debit card 3 times for one order. Had to call them 10-20 times to get it straightened out. Avoid this company they are fraudulent! Reported to the BBB also. Do not buy anything from this scandalous company!!! They say they will contact you and never actually do it’s a terrible company!!

Do not buy any western digital product. This is why. They build (inclusive of software) poor products that can be hacked AND CANT BE PATCHED!!!! effectively you may be buying a paperweight or, worse yet, a doorway to thieves to steal your data or more. Google the My Book Live hack (read the extremetech.com article) and then read MY PERSONAL EXPERIENCE below

SO Western Digital sends me the email that I have one of the devices at risk. Please submit a support ticket with the serial number to be sure. I do. It is. I get a measly coupon offer for 40% off one of the other middling NAS drives. I ask if they’d give me 40% off an SSD drive too as I needed a larger one and thought maybe fit my trouble they’d say yes. They were 100%?silent on that part of my ticket. Then they send me an RMA number with instructions to ship it back. I ask where the shipping label is and, get this, I HAVE TO PAY THE SHIPPING COST FOR THEIR SCREW UP!!!!
I’m sure the executive in charge of the division that screwed this up is trying to keep replacement costs low to protect their big bonus and screw the customer.

I CANT EMPHASIZE ENOUGH THIS IS A CRAP COMPANY WITH A CRAP PRODUCT AND CRAP VALUES AND CRAP CUSTOMER SERVICE. THERE ARE MANY GOOD NAS, MEMORY AND HARD DROVE COMPANIES OUT THERE. PICK ANYONE BUT THESE DOOES OR BEWARE OF WHAT CAN HAOOEN AND HOW YOULL BE TREATED IF IT DOES.

I have been trying to get a failed drive replaced under warranty for over two months. I have had my case "escalated" twice, both times being told someone would get back to me within 48 hours and nobody every got back to me. I was told to email my tech rep directly if I had questions, and I have emailed both of them a number of times and never get prompt replies. In fact, I've only ever gotten a single reply, weeks later, and it was a flat denial of my warranty, stating that the drive was opened, voiding the warranty. Backstory: I reached out to WD as soon as my drive failed and THEY directed me to an "authorized data recovery company" that could open the drive and it would NOT void my warranty. I took my drive to that company and they serviced it. I then sent my broken drive, the RMA number and the documentation from the authorized company to WD, and ...nothing. Long after the tracking number said the drive was delivered (a month), the online porthole still said it was awaiting the return of the device. I finally reached out to them, and was told, "oh yes, the drive was returned, but it was tampered with, voiding the warranty". I re-directed them to the documentation that it had been serviced by an approved company, and they said they were 'escalating' the case and I'd hear back in 48 hours. Well, you guessed it. Never heard back. I emailed three times. No response. I reached out a third time through their support porthole, and was told that, "oh, yes, your claim was approved, but we don't have any drives in stock. Check back later." I asked if they could give me some timeframe for a replacement as this was my primary office hard drive. "no" I was told...who knows when we might have them back in stock.

Worst customer service I have ever experienced. WD now offers Acronis software to backup files. It doesn't work! When I tried to get help, the people I spoke to were useless. I own six WD drives. I would never buy another. The company just doesn't care about their customers.