I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly they take too long to respond to matters and they misunderstand me in many times
Company replied
Communication could be a bit faster, as response times were sometimes slow and updates were not always immediate. However, my order was eventually processed successfully and I am happy with the fibre... See more
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 24 hours
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Reply from Webafrica
Hi Zweli,
Thank you for your feedback! We're pleased to hear that you found our service quick and simple. Providing a smooth and hassle-free experience is exactly what we aim for.
You can also manage your account anytime with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Two Agents Helped Me Out to relief some stress
Two Agents Helped Me Out relief some of my Stress From Nozithelo who didn't Even waste a Minute and Gave Me a Direct call to get a Vivid Picture Of what My Concerns were about to Transfering to Another Agent by The Name Of Mpho Who Even Bared With me while Picking up my Daughter from School.Now I have a Ticket And Have to contact them Again after 72Hrs due to a filled investigation
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Roger,
Thank you for taking the time to share your experience! We're pleased to hear that Nozithelo and Mpho provided caring and attentive service during a stressful time. It's great to know they took the time to understand your concerns and assist you through the process. We hope the investigation is completed as soon as possible and that your query is resolved without any further delays.
Want an even easier way to manage your account? Try the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
Excellent customer service on the side…
Excellent customer service on the side of the sales agents in processing my order and excellent service from the installation company.
July 17, 2026
Unprompted review
Reply from Webafrica
Hi Cecilia
Wow, thank you for the fantastic rating! 🌍✨
It means a lot to our team. If you ever need support or have questions, we are always just a message away.
Warm regards,
Webafrica Crew
Amazing service and super quick
Amazing service and super quick. Within 2 days I had my Fibre installed and activated.
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Ruben,
Thank you for your fantastic feedback! We're delighted to hear that your fibre was installed and activated within just two days. It's great to know you had such a smooth and speedy experience with us.
Take control of your account in seconds with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Working 100% without any disturbance
Working 100% without any disturbance
July 22, 2026
Unprompted review
Reply from Webafrica
Hi Joel,
Thank you for your fantastic feedback! We're delighted to hear that your connection is working perfectly without any interruptions. It's great to know you're enjoying a smooth and reliable experience with Webafrica.
Get quick access to support and account tools whenever you need them with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)
https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Bullies and Liars
Worse service recently received from Webafrica. Bullying ,Lying to customers promise after many failed promises wouldn't recommend this to my friends and family. You don't even deserve that 1 star ⭐ rating
July 6, 2026
Unprompted review
Reply from Webafrica
Hi Pambili,
Thank you for sharing your feedback. We understand how disappointing it is to feel let down after repeated promises and the experience you've described.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details, a brief description of the issue, and any relevant reference numbers. This will allow us to review your concerns thoroughly and assist you further.
Warm regards,
Webafrica Crew
Poor Services at Webafrica
I am extremely disappointed with Webafrica's customer service.
For the past two weeks, I have been trying to activate an email account through their customer portal, but it still hasn't been activated. During this time, I have spent hours trying to resolve the issue through their WhatsApp support, but they were unable to help. I also spoke to one of their consultants, but that was equally unproductive.
As a last resort, I emailed the CEO, hoping the matter would finally receive attention. Unfortunately, I have not received any response.
A simple email account activation should not take weeks to resolve. The lack of effective support, poor communication, and failure to follow up have made this a very frustrating experience. Based on my experience, I cannot recommend Webafrica if you expect timely customer service and issue resolution.
July 21, 2026
Unprompted review
Reply from Webafrica
Hi Jacques,
Thank you for taking the time to share your experience. We understand how frustrating it must be to wait this long for something that should have been a straightforward email account activation.
Please email us at customerreviews@webafrica.co.za with your Webafrica account details, the affected email address, and any relevant reference numbers. This will allow us to review your case in detail and assist you further.
Warm regards,
Webafrica Crew
Thanks a million to Tiffany kleyn for…
Thanks a million to Tiffany kleyn for her awesome service this morning,she deserves a raise she went above and beyond to get me sorted after wanting to cancel,she's amazing
July 21, 2026
Unprompted review
Reply from Webafrica
Hi Rafiek
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
I'm very much happy about VUMA and…
I'm very much happy about VUMA and their installers they are very kind and talkative even laughing and smiling to people's. I also love vuma workers because they didn't keep me waiting. I pay in the morning they install it during the day. Is working perfectly. I'm happy happy happy 🥰🥰 Those installers they deserve more well done they must keep up doing their best or good things. All of them : Service, Staff & Solution.
July 20, 2026
Unprompted review
Reply from Webafrica
Hi Agnes
We’re absolutely delighted to hear about your experience. Thank you for sharing such wonderful feedback! 😊
It’s great to know that the Vuma installers provided friendly, efficient service and got you connected so quickly. We’ll be sure to pass on your kind words to them. They’ll really appreciate it!
We’re thrilled that everything is working perfectly and that you’re so happy with the service. Your support means the world to us.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Warm regards,
Webafrica Crew
I am still having a very bad experience…
I am still having a very bad experience with webafrica I wanted to join them in Feb 2026 but the I cancelled after paying a R249 but ever since then they are just billing me and billing me and talking about routers which I have no idea of, this is going to impact my name and I am very angry I just want them to remove me from their data base because really I dont understand what is happening after they had to pay me a refund it is now me owing them R2 222.49 imagine My name is Rocshana W3401115 this is the account number I see
July 20, 2026
Unprompted review
Reply from Webafrica
Hi Rocshana,
Thank you for providing your account number.
We've located your account and can see that there is currently an Openserve service linked to it. To help us investigate this further, could you please confirm via customer-reviews@webafrica.co.za whether an installation was ever completed at your premises?
Once we receive your confirmation, the relevant team will review the account history and assist with resolving the billing concerns you've raised.
Warm regards,
Webafrica Crew
They must not waist money on airtime
It's very affordable when coming to airtime usage
July 7, 2026
Unprompted review
Reply from Webafrica
Hey Thato
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Ready to get started? Search “Webafrica” in your app store and download the app now 🚀
Warm regards,
Webafrica Crew
Excellent service and internet…
Excellent service and internet coverage. Really worth it.
July 16, 2026
Unprompted review
Reply from Webafrica
Hi Mbongeni,
Thank you for your fantastic feedback! It's wonderful to hear that you're enjoying reliable internet coverage and excellent service. Knowing that you feel Webafrica is worth it means a lot to us. Thank you for choosing Webafrica!
Manage your fibre in seconds, anytime, anywhere with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Vuma is the best 👌
I like the service
Their communication is the best
Always on time
Their staff is friendly
July 18, 2026
Unprompted review
Reply from Webafrica
Hi Piniel,
Thank you for your wonderful feedback! It's fantastic to hear that you're enjoying our service, that our communication has met your expectations, and that our team has been friendly and reliable. We truly appreciate your support and thank you for choosing Webafrica!
Everything you need to manage your fibre is at your fingertips with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Worst service ever
Worst service ever, whatever you do, do not subscribe! Unless you do not want internet, then it is the right internet for you!
July 18, 2026
Unprompted review
Reply from Webafrica
Hi Christine,
We understand how disappointing this experience has been and the impact it has had on your confidence in our service.
To ensure your concerns receive the attention they deserve, please email reviews@webafrica.co.za with your Webafrica account details and a summary of the issues you've experienced. Our Reviews Team will look into the matter with the relevant team and provide you with feedback on the way forward.
Warm regards,
Webafrica Crew
Anelisa T was an amazing…
Anelisa T was an amazing representative. She should get a promotion. This agent made a huge difference on how I felt about this company. She was caring helpful. We've been on my query for almost 2 hours and no complaints from my side . She was wonderful and did everything to the tea. You go girl. Just for verification this is Denworia giving you this feedback. Clock it girl. You people better give her a promotion excellent customer service. However the Company I don't like it. The feedback is for the agent not the company you are a horrible service provider
July 18, 2026
Unprompted review
Reply from Webafrica
Hi Denworia,
Thank you for taking the time to share your feedback. We're delighted to hear that Anelisa T made such a positive impact on your experience. It's wonderful to know that she supported you with patience, care, and dedication throughout your query, and that her commitment stood out. We'll make sure your kind words are shared with her.
We also acknowledge your concerns about your overall experience with Webafrica. Your feedback is valuable and has been noted as we continue working to improve the service we provide.
Stay in control of your fibre service with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.2) https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Been off for 2 weeks now hours and…
Been off for 2 weeks now hours and hours spent on live chat and whatsapp spoke to about 12 agents no one can solve my issue 3 tickets logged 2 routers tested some support take more then an hour to respond transfered countless times back and forth need to explain the issue 50times over the do the same scripted tests summed up in one word Useless, going to cancel my service and get a ISP that can actually solve my issue not even worth a 1 star.
July 3, 2026
Unprompted review
Reply from Webafrica
Hello Clyde
We hear how frustrating and exhausting this has been, especially being offline for two weeks and having to repeat the same troubleshooting steps across multiple agents. That is not the experience we want for you, and we fully understand how this impacts your day-to-day, especially your work.
Your case has now been prioritised for focused attention, and our technical support team is scheduled to contact you on Friday. They will take full ownership of your query, review the history of the three tickets and previous tests, and work towards a clear, final resolution without putting you through the same steps again.
.
Warm regards,
Webafrica Crew
ON BOARDING
So far, I am very impressed with the service and the turnaround time of the installation. I applied on Thursday afternoon, and by Friday at 9:30 a.m., Ntokozo was already there and completed the installation in less than 15 minutes. Within 40 minutes or less, my internet was active. I hope the service continues to be this reliable going forward.
July 17, 2026
Unprompted review
Reply from Webafrica
Hi Zabilon,
It's fantastic to hear that everything came together so efficiently, from your application through to installation and activation. Providing a smooth onboarding experience that gets our customers connected as quickly as possible is something we work hard to deliver.
We're grateful for your confidence in Webafrica and look forward to continuing to provide the reliable service and consistent support you expect from us.
Kind regards,
The Webafrica Crew
Communication could be a bit faster
Communication could be a bit faster, as response times were sometimes slow and updates were not always immediate. However, my order was eventually processed successfully and I am happy with the fibre service and installation overall.One area for improvement would be reducing the waiting time for Vuma installation. In my case, it took close to two weeks, and a quicker turnaround would make the customer experience even better.Despite these delays, I am satisfied with the end result. The fibre connection has been great, and I appreciate that everything was eventually completed successfully.
June 10, 2026
Unprompted review
Reply from Webafrica
Hi Phakeme,
Thank you for your balanced and thoughtful feedback. We really appreciate you taking the time to share your experience.
We’re glad to hear that you’re happy with your fibre connection and that the installation was ultimately successful. That said, we do acknowledge your concerns around slower communication and the longer wait for the Vumatel installation. We understand how important timely updates and quicker turnaround times are to the overall experience.
Your feedback has been noted, and we’re continuously working with our partners to improve installation lead times, as well as enhancing our internal communication to keep customers better informed throughout the process.
We truly appreciate your patience and are pleased that you’re enjoying the service. If there’s ever anything you need, we’re here to help.
Warm regards,
Webafrica Crew
My vuma acc was terminated and it ddnt…
My vuma acc was terminated and it ddnt take long to reconnect after making the payments...the self service was easy and fast
July 13, 2026
Unprompted review
Reply from Webafrica
Good morning. 🌞
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Take control on the go—search “Webafrica” in your app store and download the app today 💚
Warm regards,
Webafrica Crew
From the on-go when i was speaking with…
From the on-go when i was speaking with an agent everything went smooth like explanation to applying up until the installation, but what amazed me most was the connection from first minute.
July 16, 2026
Unprompted review
Reply from Webafrica
Hi Atlehang, 👋
Thank you so much for sharing this amazing feedback with us. We absolutely love hearing this!
We’re thrilled that your journey with us was smooth right from the start, from your first interaction with our agent all the way through to installation. It’s even better to hear that your connection impressed you from the very first minute; that’s exactly the kind of seamless experience we aim to deliver.
Your feedback truly means a lot to us, and we’ll be sure to share it with the team that made this possible.
Welcome to the Webafrica family. We’re so glad to have you with us 🚀
Your account, your way—search “Webafrica” in your app store and download the app 📱
Warm regards,
Webafrica Crew
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