I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly they take too long to respond to matters and they misunderstand me in many times
Company replied
Communication could be a bit faster, as response times were sometimes slow and updates were not always immediate. However, my order was eventually processed successfully and I am happy with the fibre... See more
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 24 hours
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It was great because they were quick…
It was great because they were quick and efficient,with immediate effect.
Thanks Team,
Happy Customer
July 11, 2026
Unprompted review
Reply from Webafrica
Hey Romarsha! Thank you so much for your amazing feedback! We're committed to making sure all our clients have the best experiences possible, and we'll continue to strive for this level of service or even better.
Warm regards,
The Webafrica Crew
PATHETIC
PATHETIC
I only give 1 star because I cannot give 0 stars.
They are absolutely horrible. The service is shockingly awful! Pathetic! I am waiting on their “easy peasy” support system on the app for half an hour every time they transfer me. Last time I waited a full hour before just giving up. I wanted a simple upgrade!! That’s it. All the people assisting (if you can call it that) were incompetent. I have been transferred sooo many times just for a simple upgrade. It’s ridiculous honestly!
PATHETIC!
July 11, 2026
Unprompted review
Reply from Webafrica
Hi Marisa,
Trying to get a simple upgrade done while being transferred repeatedly and left waiting for extended periods can be extremely frustrating, especially when it turns something straightforward into a prolonged and exhausting experience.
This is not the level of service we want you to have when reaching out for assistance, and it’s clear that the process has fallen far short of expectations.
Your query has been escalated to the team handling orders, with a request for urgent follow-up and for detailed feedback to be provided to you via email.
Your experience has also been shared with our Service Quality Team to review the support process and improve how upgrades and customer interactions are handled going forward.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Rosan! Thank you so much for your positive review. We’ll continue to work hard to maintain this level of service!
Warm regards,
The Webafrica Crew
Good service and your staff is well…
Good service and your staff is well trained thank you for everything I received great feedback
July 7, 2026
Unprompted review
Reply from Webafrica
Morning Palesa
Thanks for the 5 stars! 💗✨
We are so happy to have you as part of the Webafrica family. If you ever need support, we are just a message away.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Warm regards,
Webafrica Crew
Just to wait for only few hours and not…
Just to wait for only few hours and not waiting for n whole week for installation....that is suburbs!!!! I'm so happy with vuma wifi
July 10, 2026
Unprompted review
Reply from Webafrica
Hey Sherwan
Thank you for the fantastic review 🌍
Your support truly means a lot to our team. We are always here if you ever need help with anything.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
The team technician were excellent at…
The team of technicians were excellent at their job. They made sure that everything thing was done accordingly. I am truly happy with the results.
July 10, 2026
Unprompted review
Reply from Webafrica
Morning Ndumie
Thank you for the amazing rating! 🚀
We are really glad to have you with Webafrica. If you ever need anything at all, our team is always here to help.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Warm regards,
Webafrica Crew
I washelp very well and fast and I am…
I washelp very well and fast and I am greatfull. Thank you
July 10, 2026
Unprompted review
Reply from Webafrica
Morning Jonkers
A review like this makes our day 💗 We’re so pleased you’re enjoying your experience with us.
Head to your mobile app store, search “Webafrica,” and you’re good to go. 👍
Warm regards,
Webafrica Crew
Worst ISP in existence.
Worst ISP in existence.
Complete lack of understanding that their online portals are insufferably frustrating...waiting for extended lengths of time for responses, days of holding on WhatsApp, continuously being transferred to another agent, the whole experience was torture and probably by design to make sure you can't cancel your subscription - which is inevitable as a result of their appalling service.
July 10, 2026
Unprompted review
Reply from Webafrica
Hi there, we can hear just how frustrating and exhausting this experience has been for you. Long wait times, repeated transfers, and struggling to get a clear resolution, especially when trying to cancel, is not the experience we want anyone to have.
To make sure this is handled properly and without any further back and forth, please email us at customer-reviews@webafrica.com with the following details:
• A copy or screenshot of your review
• A link to where it was posted (if applicable)
• Your registered Webafrica email address
Once we’ve received this, our team will verify your information and take ownership of your case, ensuring the right team assists you with your cancellation and any outstanding concerns. You can expect feedback within 24 hours.
We appreciate you bringing this to our attention, and we’re committed to turning this around by getting you the resolution you’ve been trying to reach.
Warm regards,
Webafrica Crew
The agent was professional and he had…
The agent was professional and he had sense of urgency. Ensured I received help.
July 10, 2026
Unprompted review
Reply from Webafrica
Hey Khanyisile
Thank you for the amazing rating! 🚀
We are really glad to have you with Webafrica. If you ever need anything at all, our team is always here to help.
Warm regards,
Webafrica Crew
The service was very effective
The service was very effective. Quick and effective communication every expectation was met.
July 9, 2026
Unprompted review
Reply from Webafrica
Hi Mzomhle
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
It’s quick and easy—open your app store, search “Webafrica,” and install the app 👍
Warm regards,
Webafrica Crew
It fast than I expected so 10 out of 10…
It fast than I expected so 10 out of 10 for me
July 9, 2026
Unprompted review
Reply from Webafrica
Morning Nomathamsanqoa
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Get everything you need in one place—just search “Webafrica” in your app store and install 🙌
Warm regards,
Webafrica Crew
Amazing and easy to use and easy to pay…
Amazing and easy to use and easy to pay for
July 9, 2026
Unprompted review
Reply from Webafrica
Hi Mncedisi
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Jump into your app store, search “Webafrica,” and take control of your account in seconds. 💪
Warm regards,
Webafrica Crew
The installation was done properly and…
The installation was done properly and fast and no damage was left
July 9, 2026
Unprompted review
Reply from Webafrica
Hey Rofhiwa! Thank you for the glowing 5 stars! We’re committed to maintaining this level of excellence and going even beyond.
Warm regards,
Webafrica Crew
Can you believe Web Africa is really…
Can you believe Web Africa is really scamming innocent people and then they want them to look stupid!!!!!!!It's not bad enough they give the poorest customer service of all time they scam I signed up for a promo 2 months ago knowing it's a nice deal and don't get me wrong I don't mind paying the actual price but don't put promos up but the customer never actually pays it
July 9, 2026
Unprompted review
Reply from Webafrica
Hi Errin,
We understand how frustrating it can be to see billing that doesn’t seem to match what you initially signed up for, especially when it relates to a promotional offer.
Upon reviewing your account, we can confirm that your 2-month promotion was applied from 8 May to 8 July, and you did receive the discounted rate during this period. For transparency, here’s how the billing was structured:
Invoice IAB2474042 – May subscription billed at the promotional rate
Invoice IAB2693653 – June subscription billed at the promotional rate
Invoice IAB2929202 – Includes the prorated promotional amount from 1–7 July, and the standard subscription rate applied from 8–31 July after the promotion ended
This is why the July invoice reflects a higher total, as it includes both the tail end of the promotion and the start of billing at the full package price.
Your feedback has been shared with our Service Quality Team to improve how promotional terms and billing transitions are communicated, ensuring clearer expectations for our clients.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Nonhlanhla,
We're delighted to hear that you're enjoying a great network experience. Providing stable, high-quality connectivity is at the heart of what we do, so it's wonderful to know our service is meeting your expectations.
We look forward to keeping you connected.
Warm regards,
The Webafrica Crew
it sad that it been 4days without…
it sad that it been 4days without network and you guys are expected us to pay every month i lost my job and i cant do anything because there is no signal for days now
July 9, 2026
Unprompted review
Reply from Webafrica
Hey there, we’re really sorry to hear how this has impacted you, especially with being without a connection for several days. We understand how serious this is, and that it’s affecting more than just your service. That’s not the experience we want for you.
Please reach out to us via WhatsApp, so our support team can assist you directly and prioritise getting your connection restored as quickly as possible.
Warm regards,
Webafrica Crew
I was a customer of WebAfrica for just…
I was a customer of WebAfrica for just about two years.I was very happy with their service then someone try to upgrade my account to a Premium service.After the upgrade everything went wrong no service at all they want me to pay every month for no service. Cancelled the contract but now I try for a refund on the months for no service but they demand I must pay the cancellation fee of R 999.00 before they can refund me for no service. The worst internet supplier of all times . Stay away .
February 1, 2026
Unprompted review
Reply from Webafrica
Hi Philippus, we understand how frustrating and unfair this must feel, especially after experiencing service issues following your upgrade and now trying to resolve billing and refund concerns. That’s not the experience we want for you.
We can see that our support team assisted you earlier this month regarding your cancellation, including explaining the termination and clawback fees linked to the agreement. These fees are part of the service terms, which you can review here:
https://bit.ly/3rmo6bv
Please feel free to reach out to us via WhatsApp for any further assistance or discussion. We are here to help.
Warm regards,
Webafrica Crew
Online in a few hours
3Online in a few hours. Pleasant staff. Helpful app.
July 8, 2026
Unprompted review
Reply from Webafrica
Hey Terushka
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Warm regards,
Webafrica Crew
Firstly the billing is way over the…
Firstly the billing is way over the amount you agreed on. Secondly their customer service it’s so bad. You trying chatting with them in whatsapp you will wait for over 3 hours. I’m disconnected as Webafrica is claiming I’m owing R1098 which is June and July but June was paid. If you thinking about ewebafrica please don’t you’ll be frustrated
July 8, 2026
Unprompted review
Reply from Webafrica
Hi Qaqamba, we can understand how frustrating this must be, especially when there’s confusion around billing and your service has been suspended while you believe payments have already been made. That’s not the experience we want for you.
We’ve arranged for our Collections team, who handle service suspensions, to investigate your account in detail. They will review the June and July billing, verify the payment received, and assist you directly with a clear way forward to get this resolved as quickly as possible.
We also hear your concerns about the long WhatsApp wait times and overall support experience. Your feedback has been shared with the relevant teams, as improving response times and communication is a key focus for us.
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Scelo
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
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