webtropia.com Reviews 

995
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Webtropia, increased unilaterally the cost of my VPS from 1.69€ to 4.19€. I cancel the contract they claim I have to pay for 15 more months. How can this company still do business 🤣 their competitor... See more

Rated 1 out of 5 stars

Server has been down 5 days. No resolution. Cancelling service. Trying to get me for an additional month despite breaching SLA. Now they're trying to force me to install MS Windows compliance software... See more

Company replied

Rated 1 out of 5 stars

I thought I would leave a review as they are being a little naughty - firstly, they need to sort out during the order process as they don't disclaim that I would need to verify my order during the ord... See more

Rated 1 out of 5 stars

Unfortunately, after collecting my personal data (including phone and address) the site started writing to me "Invalid credentials". The button "Reset password" doesn't work. This is a very... See more

Company replied

Company details

  1. Web Hosting Company
  2. DNS Provider

Information provided by various external sources

Mit unserer neuen vServer Cloud bieten wir sowohl im Bereich der Linux vServer als auch der Windows vServer eine perfekte Lösung für das Hosting mit vollständigen Root- und Administrator-Rechten. Sie erhalten einen virtuellen Server, welchen Sie komplett selbst verwalten und administrieren können. Auf Wunsch erhalten Sie das kostenlose Admin-Panel zu Ihrem vServer vorinstalliert. Durch die kostentransparente vServer Cloud Funktion können Sie jederzeit auf tages- oder monatsgenauer Abrechnung die Leistung Ihrer vServer Cloud erhöhen oder reduzieren. Die genauen Informationen über die vServer Cloud-Funktion und die Kosten erhalten Sie bei dem jeweiligen Linux oder Windows vServer Produkt. Mit einer breiten Palette an dedicated Server Produkten, welche sich über die drei Linien Enterprise-, Professional- und Economy- Server erstreckt, können Sie bei webtropia.com für jeden den passenden dedicated Server mieten. Bei allen unseren dedicated Server Produkten setzen wir auf qualitativ hochwertige Server Hardware (HP und Supermicro), unsere eigene Rechenzentrums-Infrastruktur und dem herausragenden Kundenservice der Ihnen 24/7 zur Verfügung steht.


Contact info

1.9

Poor

TrustScore 2 out of 5

995 reviews

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1.9

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(995)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Webtropia The best

This is the best of the best
Try it i recomand you webtropia.com
They have good support answer fastly max 1hour, they have cheap price and Big product with high quality.

September 20, 2017
Unprompted review
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Reply from webtropia.com

Many thanks for your positive review. We are happy to welcome you as a customer.

Rated 5 out of 5 stars

Recommended Hosting Service

Hello,

well, I am very satisfied. To be more specific:

- The customer support is outstanding. It is the fastest I have ever seen and also the most effective one.

- The server offer itself is (or was) the best out there for strong single-thread CPUs. A 4790k for 45/month is really the best offer that was out there. The box is used for a gameserver and I am administrating it with a few other people which have worked for various game server companies before and they were really surprised by this offer, they could not believe it. Other companies want atleast 50% more for the same performance (might be different now, but back in january we have checked a lot of hosters in EU and NA).

- We only had one down time so far, which has been announced prior.

- The payment system is easy, gives some room and lets you choose from various different payment types.

Current go-to hoster for servers. Without question.

September 16, 2017
Unprompted review
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Reply from webtropia.com

Many thanks for your positive feedback and your recommandation. We wish you a nice starting week.

Rated 5 out of 5 stars

Very affordable and straight forward …

Very affordable and straight forward pricing. They give you SSD options with a lot of capacity at a fraction of the price of AWS. Their pricing is no BS. You know exactly what you will pay. There is no metered bandwidth, annoying VPN access, or counting IOPs, just straight forward monthly cost for great bandwidth, routable IPv4 space, and your own system. I use Webtropia for my personal use and for my company and their support and service is top notch.

September 12, 2017
Unprompted review
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Reply from webtropia.com

Thanks Brian, for your review and the comparising with AWS. We will do our best to keep our prices right for our customer needs.

Rated 5 out of 5 stars

Perfect support

Perfect support, help and advice from Timo Konopka.
Thanx a lot.

September 11, 2017
Unprompted review
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Reply from webtropia.com

Hi Robert,

thanks for the review! We were glad to help you on your issue!

Best regards,
Daniel Alves

Rated 5 out of 5 stars

Technical support on case 387524-547958-45

there was problem with time on virtual container. It turned out to be problem with time sync on the host.
It took me some time to get in touch with higher support level (Timo Konopka) who was quick to identify the issue and resolved it for me.

September 7, 2017
Unprompted review
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Reply from webtropia.com

Hello Matic,

we are always glad to help you and will continue to do so in the future!
Thanks for the review!

Best regards,
Daniel Alves

Rated 5 out of 5 stars

Good support service

Misunderstanding is eliminated. All problems are solved quickly and competently. I recommend this hosting.

September 6, 2017
Unprompted review
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Reply from webtropia.com

Hi Alex,

misunderstandings can sometimes happen, but we try to do our best to find solution and clear things up! We are always here for you and we look forward to offering you the best support possible! Thanks for rating us!

Regards,
Daniel Alves

Rated 5 out of 5 stars

Perfect services and servers

Perfect services and servers. Price over performance is the best as far as I can see. You can count on them.

August 30, 2017
Unprompted review
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Reply from webtropia.com

Hello Tamer,

we are glad you found a perfect home for your hosting needs! Thanks for the review and we look forward to the future!

Regards,
Daniel Alves

Rated 5 out of 5 stars

Good and affordable servers with great support

I have a VPS at webtropia.com for over a year and I am satisfied with them, bacause they offer good servers with affordable prices. Support is friendly and helpful, so far they solved every problem I had. Looking forward to more cooperation in future.

August 7, 2017
Unprompted review
Rated 5 out of 5 stars

Hardworking datacenter that provides …

Hardworking datacenter that provides great services and customer care, very happy with them.

August 4, 2017
Unprompted review
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Reply from webtropia.com

Hello Riad,

thanks! Great service, support and customer care are very important to us. When you happy, we are happy. We will continue to work hard for you and our customers.

Best regards,
Daniel Alves

Rated 1 out of 5 stars

Customer for 10+ years

Only used dedicated servers for production. Never had any major downtime. Support answers pretty fast.

2022 update:
I have to update this review. I have a customer who has a server hosted with you. The server has been down for several days, and your answer time takes days with no solution.
Sorry, this is not acceptable, we're going to move the customer out of your hosting facility.

July 30, 2017
Unprompted review
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Reply from webtropia.com

Hello Thomas,

thanks for the review! Were glad that your very happy with our dedicated servers! And the fact you've been with us for 10+ years is awesome to hear! You've been through it all with us. Thanks for your loyalty. We will continue giving you the best.

With all best regards,
Daniel Alves

Rated 5 out of 5 stars

You can fix all with talking :)

You can fix all kind of problems with talking good support personals .

Thanks for all cooperation and support .

I hope together continue more years in cooperation ...

July 16, 2017
Unprompted review
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Reply from webtropia.com

Hello Onat,

thanks for taking the time to rate us and write a review! Your right, communication solves a lot. Were glad you think highly of our support team and we are glad to continue a great cooperation together!

Best regards,
Daniel Alves

Rated 5 out of 5 stars

Good product

Cheap and 99% availability. Good support responsibilty...

July 13, 2017
Unprompted review
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Reply from webtropia.com

Hi Gyöngyösi,

we are glad to hear that your stay ehre with us is going very well. Thanks for the review and for the good team work!

Best regards,

Rated 5 out of 5 stars

Affordable and reliable hosting

Affordable and reliable hosting. Even with a bronze SLA there are only rarely downtimes and even then they are almost always under 1 minute. The good customer support doesn't hurt either!

There are not a lot of hosting providers who offer the kind of freedom and performance Webtropia offers for the price they ask. I would wholeheartedly recommend to anyone in need of a server.

June 14, 2017
Unprompted review
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Reply from webtropia.com

Many thanks for your positive review.

Rated 5 out of 5 stars

Rating!

Rating!

In short, the service had problems but this was quickly improved.
In case of a problem, the support is completely ready.
With the server service I am completely satisfied.
I can recommend it to everyone.

My rating is 5 stars. Go to webtropia :)

May 24, 2017
Unprompted review
Rated 1 out of 5 stars

The most unreliable service EVER!

This is by far, the most unprofessional and unreliable hosting partner I have ever tried.

Their entire hosting environment have crashed more times than I can even count, our virtual server has been unavailable for serveral days, and customer support is so frustrating, that it's in an entire league of it's own. Some 30 mails it took, to explain that we didn't have access - each reply that came back, answered a completly different subject.. And now we're stuck with no acces to our server, no way of recovering our password, since that feautere isn't available at the moment, and backup/restore has been unavailable for months now.. And they don't care a bit about it.

Finally the billing service is an entire story of it's own...
No way of automatic payment, invoices being caught in spam etc. etc. etc....

STAY FAR FAR AWAY FROM WEBTROPIA!!

May 22, 2017
Unprompted review
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Reply from webtropia.com

Dear Mr. Pedersen,

many thanks for your review of our product and services. We are very sorry that we could not match with your satifaction at the beginning of our business relationship. We would like to take the oppertunity to offer you a compensate service for your needs. Therefore please submit your claim to crm@webtropia.com. We are looking forward to hearing from your soon.

Kind regards
Andre Klang

Rated 1 out of 5 stars

I've been with them for quite some …and sadly I had to leave.

I've been with them for quite some time. At first it was fine and got worse. Whilst I had an unmanaged server, the GUI interface to restart/resinstall etc did not work.

The website is in English but when you phone, the entire automated system is in German, forcing you to guess which path you want to get to support. I spent 1 hours one day on hold. No one answered.

Parts of the web GUI are not translated in English. Yes there is an option to switch language, but that's not fully implemented.

When I had to reformat my server, I then found out the back up service was taken down! I asked when it would be up. The response never came so I just worked on an alternative back up solution at my own cost.

The email support tickets would take up to 3 days to get a response. And the support response was usually along the lines of "well I can ping your server so that must mean it's OK"...

The hardware appears to be great but I would never go back to them! Not until they employ more engineers and fix the stability issues they have.

I have just left them and have never felt better to be away from a company.

I wouldn't say any one was rude (in fact, all were polite) but when you're hosting several business websites and Webtropia just don't respond, what can you do. I have also kept copies of the tickets to prove this.

Despite all the down time, and the potential revenue the websites I work with lost, I didn't even ask for a refund. I just wanted to be away from them. Yes, it was that bad.

May 18, 2017
Unprompted review

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