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Quick & easy way to sell #pushchairs online. FREE Online Valuation, courier & fast #money! #Save money; less #waste; #greenbiz. For #families *M25 only for now*
United Kingdom
They must be a scam, or just the worlds worst run company I have ever come across. There is 0 customer service, no response to emails or contact forms, no one ever answers the phone, no one calls back and the website is not working. Absolute rubbish.
Still waiting them to respond to my THREE emails sent over 6 MONTHS - comms is really bad and better off selling in eBay!
I registered my buggy in Jan 2018, agreed a price and collection date was set for 13th April 2018.
I was then sent an email in February 2018, asking me if I would like an earlier collection date. I replied back immediately saying I would, but then received no response to this.
April 13th came and went, with no collection, I waited at home all day for this. I then wrote to We Buy Your Buggy asking why nobody had contacted me to collect, or to inform me that collection was not going to take place.
I’m still waiting for my response. Avoid this company - they are unreliable, unresponsive and unapologetic.
On the 7th of July 2017 I have arranged that my travel system will be bought by this company on the 2nd Of October. I liked the price they have offered and therefore I have not sold my travel system to anyone else. On the 2nd of October I have contacted them as no one has arranged the pick up. They did promise that my travel system will be collected in the next 1-2 working days but nothing happened. In the end I have received the following reply from them:
"Sadly, we are not currently buying your pushchair brand and model owing to the fact we are at full quota of that particular brand and model.
However, we can offer you our Clearance Route method of sale whereby we offer £25 for pushchairs that we are at quota of. "
It looks like a scam. I have waited for 3 months and have not sold my travel system when I was offered a bit different price. Do not use their service.
Reply from WeBuyYourBuggy.com
Hello,
While we understand your frustration and can only apologise for the delay in emailing you last week regarding your missed collection date, please note that we are inundated with pushchairs and sometimes suffer a backlog with regards to our collection dates.
Regarding the 'Clearance Route' option we have, where we have too many of one particular brand and model, based largely on the fact that that particular pushchair may have been popular 2-3 years ago, this makes it tricky for us to purchase all of the Online Valuations we receive. With our Clearance Route we are able to pass on the savings to our eventual secondhand pushchair customers. It also means that more vulnerable/deprived families are able to enjoy our products (once they are refurbished) at decent a prices.
We understand this isn't the price you wished to sell your pushchair at, however it is an avenue that some people chose, especially where they are looking to make space and see their used pushchair go on to a good home.
We pride ourself as being a green and socially-conscious company. There is a no scam involved. We just want to see as many used pushchairs go on to be re-used for as long as possible.
Please do get in touch if you wish to discuss this further either via email or telephone.
Kind regards,
The WeBuyYourBuggy Team
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