While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely one of the worst chat apps to exist. It's only reason for success is purely because it was one of the first movers in China and relied heavily on government backing later to go inte... See more

Rated 1 out of 5 stars

the app is not a secure means of communication and chats are stored and can be used against a person if needed - so remember that if you are a foreigner living in the country where it comes from. and... See more

Rated 1 out of 5 stars

I paid for my membership. I found out it was a scam. I wrote to about 200 women that I filtered out. Almost no one wrote back. Some fictitious people communicated with me, as is known from other datin... See more

Rated 1 out of 5 stars

We used the app for our communication with our business partners in China. We were pleased with the functionality of the app. But after 6 months or so, our account got blocked out of the blue w... See more

Company details

  1. Software Company
  2. Phone and Internet Service
  3. Software Vendor
  4. Web Collaboration Platform

Information provided by various external sources

Available for all kinds of platforms; enjoy group chat; support voice,photo,video and text messages.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This weechat company are fraudsters…

This weechat company are fraudsters platform. They work together with mobile network companies. An example is three network, they put subscription up on your phone and the mobile network approve it for payment. It is disgraceful and evil.

April 17, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolutely one of the worst chat apps…

Absolutely one of the worst chat apps to exist. It's only reason for success is purely because it was one of the first movers in China and relied heavily on government backing later to go international.

For example, it's 2026 now and wechat still crashes with every update. It corrupts your saved chats even on MINOR version updates. It corrupts your saved media the same way. Yet, this is the main app used by businesses for almost everything.

Furthermore, Wechat itself does NOT respect user settings. I've clearly TURNED OFF auto-updates and yet it still forces updates on me.

There's also issues with chat syncs and payment methods lagging at the worst possible time. Even Apple Pay and Apple Wallet are fully capable of offline payments!

I can go on for a long long time, but safe to say I'm baffled the entire china population

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

WeChat is an absolutely crap program

WeChat is an absolutely crap program. In the channels, it shows a large amount of animal cruelty. The same assholes that bring on the cruelty should be treated just as cruelly, if not more. I deleted the crap software, and it should be banned around the world.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

WeChat is ignoring a hacked account of…

WeChat is ignoring a hacked account of a minor with documented extortion. No action after multiple legal documents. My 14-year-old son's WeChat account (ID: crimsonari) was hacked and forcibly converted from the international version to the Chinese Weixin platform.

The hacker changed the phone number and identity documents, and even demanded money to return the account – clear extortion.

We have submitted:

Passport (used at registration)

Guardianship document (C4)

The phone number and Facebook account used during initial registration

Screenshots of the extortion conversation

We've sent multiple certified emails to Tencent:

–✅ No response. No action. No care.

We even attempted to call their international line, but they only speak Mandarin and refused to transfer us to a human assistant.

This case involves a minor, identity theft, and digital blackmail — and Tencent is ignoring it.

We are preparing formal legal complaints to data protection agencies and the Chinese embassy.

If you care about account security, minors' rights, and user support, please be aware:
WeChat is not protecting you.

July 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

bad software

the only reason i use it is china didnt block it and it is the only app chinese can use.
- file trasfering is corrupted, you can not trust wechat to save it
- dont believe your phone and your mac will syncron, they will not
- accepting phone calls are bugged on iphone (many iphones i have used all the same) sometimes two accept are shown and it's like gambling to select which one you click on.
- calls will be disturbed by gsm calls (not like whatsapp)
- carplay and others are not working since you can only call and speak and hear if the screen is on and the app is running (not when you put your phone aside and the screen is off).
bullshit

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

A unfriendly BAD app

Tried more than a dozen times to log in after signing up with the correct region correct Gmail account n correct password. Also tried to receive SMS to log in, no success. All I use this app is to speak with a family member. You know why this app makes users life difficult is because you are not in China with a Chinese sim logged onto a Chinese network, unless you open up your entire life story n drop all guards you might be lucky to use this user unfriendly app.
Their interest is steal information n it is in all areas of Today's life.

March 19, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

this app stinks

once you open the account and close the app for any reason it is impossible to retrieve the account .I have tries every way they suggest and still no luck. god help you if you forget your password. This app is connected to Icsee cameras and you can only receive alarm notifications through this app .
it stinks

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Everything

What went wrong , that's a laugh. Old phone broke forgot password requested and SMS received it inserted it then it asks to scan a code with old phone a car ran over, that's not all spent an hour waiting for a ticket number don't know where to insert that, also says to get wait for it to friends on WeChat to certify you would if I could get on to WeChat to do this, is this platform mad or what.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible application

Terrible application. Lost all my chat history of 5 years as a result of swapping phone. Use it on mobile and three pc-s. The pc's are not synchronizing automatically.

August 7, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

took more than a year and still cannot…

took more than a year and still cannot retrieve back my account as a non china user. they actually discriminate against nonchina users and their backend support took weeks and months just to reply an email without proper instruction and solutions. they just sent me a chinese sms which i cant even read and theres no way to get back my account as well. i have open tons of tickets but none of them can resolve and choose to resolve. they just leave it as it is because i am a nonchina user

July 29, 2023
Unprompted review
Rated 1 out of 5 stars

I paid for my membership

I paid for my membership. I found out it was a scam. I wrote to about 200 women that I filtered out. Almost no one wrote back. Some fictitious people communicated with me, as is known from other dating sites. In addition, I was approached by a number of beautiful women who were not interested in getting to know each other. Through some procedures I have verified that it is a scam. People living in my country (Czechia) don't speak czech etc.. I cancelled my membership. Now I have 89 unread messages from beutiful women (robot) which I cannot read.

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

Complete Garbage

Complete Garbage. Do not use it

Was installed on an old phone, which I no longer have, It says I need the old phone to log in with my new phone. Or get WeChat contacts to send a message, but I don't have any. So I'm locked out forever. Complete piece of junk

October 11, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Account continually blocked

WeChat has now become impossible to use. Every time I add a new contact and send them messages, my account is blocked for 24 hours 'because I have sent too many messages to strangers'. It's absurd. It's also useless to fill out the support form to ask for the account to be unblocked because they don't reply. The only way to unblock the account is to ask a friend who is subscribed to WeChat.
So if it is not possible to add new friends and chat with them, what kind of chat is it?

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Wechat is wicked cool, I love it

I enjoy using WeChat because it makes it easy to transfer money between bank accounts and split expenses with friends. Since it is linked to all my bank accounts I can easily send money to my loved ones with ease. The platform's QR code scanner has made payments a breeze, and I appreciate how effortless it is to send and receive funds. Additionally, the communication features of WeChat make it convenient to stay in touch with family and friends, especially those who are based in China. Overall, I find WeChat to be a straightforward and user-friendly platform for managing my finances and staying connected with loved ones.

May 20, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look