Welcome Furniture Reviews 

595
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery teams for bringing heavy furniture up stairs, placing it directly into their chosen rooms, and carefully removing all packaging. People also love the high quality, sturdy build, and beautiful design of the bedroom furniture they ordered. Some reviewers were not happy with receiving scratched, flawed, or otherwise damaged items upon arrival. Others mentioned experiencing frustrating delivery delays, unhelpful service encounters, or receiving incorrect replacement parts after multiple attempts. These occasional setbacks caused unwanted stress and anxiety for buyers trying to complete their home bedroom setups.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders frequently arrive on time and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that delivery drivers are consistently polite,... See more

Product

Users describe positive interactions with product, noting that items arrive well-packaged and in pristine... See more

Service

Consumers find service to be exceptionally positive, describing it as a seamless experience from beginning to... See more

Quality

Customers had positive experiences with quality, finding the furniture to be well made and exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from order to delivery. Arrived 10 days earlier than initially predicted. Text and phone call prior to delivery. First drop at 7.10am - advised by text at 10 to 7 that it would be a... See more

Rated 5 out of 5 stars

Fabulous 5 stars for the two guys that delivered heavy furniture up winding stairs without fuss. Shoes off and on at the door 6 times, without rancour and greatly appreciated by us. Nothing was too... See more

Rated 5 out of 5 stars

The unit delivered was far nicer than he photos shown . The delivery men , both extremely helpful taking the packing away and placing the unit in the room . This was far better than most deliveries we... See more

Rated 5 out of 5 stars

Firstly, regarding delivery. I was kept informed in good time throughout of the delivery schedule. The item arrived on time, in spite of several local traffic diversions! The two young men who arri... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome Furniture are a leading UK manufacturer of ready assembled furniture. All items are built in our factories in North Wales. Items are then shipped with our delivery fleet direct the customers address.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(595)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service. Fantastic communication, exactly as expected. The delivery guys were incredible, so helpful with a difficult delivery up very tight stairs. They could not be more helpful. The products delivered were better than expected with great wrapping. Can not recommend them enough. Thank you.

June 9, 2026
Unprompted review
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Reply from Welcome Furniture

Thank you for the review. It is always good to hear when a customer is happy with the service. We will pass on your review to the delivery team.

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Rated 1 out of 5 stars

Awful

Awful. I booked a day off work which was also my birthday & on the day received a text, not even a phone call at 10am to say delivery cancelled due to a 'system error.' They suggested delivering the next day which I couldnt do as id already taken a day off work.So one week later it was delivered (4 weeks after order)
Guys delivered and it was a struggle getting in due to door frames but they did persevere. Communication was also difficult & they spoke between themselves which i couldnt understand or contribute to. All packaging & bits left so im now going to the tip. So much for paying the extra for already assembled. Never again.

June 8, 2026
Unprompted review
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Reply from Welcome Furniture

Hello, we are very sorry to hear that things did not go to plan for your delivery. Unfortunately technical glitches do occasionally happen and we can only apologise for the inconvenience it has caused on this occasion. As regarding your other comments on the delivery we will pass these on to the transport team as that is not the conduct we expect from our delivery staff.

Rated 5 out of 5 stars

Delivered early

Delivered early! Great service. Nice delivery team. Highly recommend

June 5, 2026
Unprompted review
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Reply from Welcome Furniture

Thank you for the review. It is always good to hear when a customer is happy with the service. We will pass on your review to the delivery team.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service, the two delivery men could not have been nicer hence 5 star review

June 4, 2026
Unprompted review
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Reply from Welcome Furniture

Thank you for the review. It is always good to hear when a customer is happy with the service. We will pass on your review to the delivery team.

Rated 5 out of 5 stars

Helpful cheerful and on time absolutely…

Helpful cheerful and on time absolutely fabulous service thank you so much 😊

June 4, 2026
Unprompted review
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Reply from Welcome Furniture

Thank you for the review. It is always good to hear when a customer is happy with the service. We will pass on your review to the delivery team.

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Rated 5 out of 5 stars

Great Service

Great Service! Shout out to Nev and Paul for being so helpful. 👍🏻

June 3, 2026
Unprompted review
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Reply from Welcome Furniture

Thank you for the review, we will pass your compliments onto the drivers.

Rated 5 out of 5 stars

Two lovely delivery men

Two lovely delivery men, helpful polite quick service , excellent service thanks

June 2, 2026
Unprompted review
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Reply from Welcome Furniture

Glad you had a good experience, we will pass your comments onto the delivery team

Rated 4 out of 5 stars

My wardrobe was safely delivered a…

My wardrobe was safely delivered a little later than should have been but they did phone me to let me know.

the delivery men did do a good job getting it up the stairs with out any mishaps so all good

May 20, 2026
Unprompted review
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Reply from Welcome Furniture

Sorry to hear there was a slight delay in delivery, but glad to hear that you were satisfied overall with the service. We will pass on your compliments to the delivery team.

Rated 5 out of 5 stars

Excellent service furniture was well…

Excellent service furniture was well packed, The bedside cabinets look really good, the delivery guy’s were polite and friendly I would definitely recommend Welcome Furniture.

May 18, 2026
Unprompted review
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Reply from Welcome Furniture

Hello, we are glad to hear you were satisfied with your order, It is also good to hear of a satisfied customer. We will pass on your compliments to the delivery team.

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Rated 5 out of 5 stars

Excellent service

Excellent service. My parcel was as it should be. Delivery was on time. Very polite delivery men. Thank you so much.

May 14, 2026
Unprompted review
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Reply from Welcome Furniture

We are glad to hear that you were happy with your delivery experience.

Rated 5 out of 5 stars

I was extremely impressed with my…

I was extremely impressed with my purchase. The service I received from beginning to end was absolutely seamless. It was easy to order and the communication was second to none. I am extremely happy.
Thank You. Eve Harris

May 14, 2026
Unprompted review
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Reply from Welcome Furniture

Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all thos einvloved.

Rated 5 out of 5 stars

Delivered on time kept me informed as…

Delivered on time kept me informed as to when delivery would be etc chest of drawers really good third set I've had so far well made

May 12, 2026
Unprompted review
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Reply from Welcome Furniture

Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all those involved

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Rated 5 out of 5 stars

Efficient delivery

Efficient delivery. The two delivery blokes where very nice, frendly and made a excellent job of the delivery. The furniture looks great in my bedroom.

May 9, 2026
Unprompted review
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Reply from Welcome Furniture

Hello, thanks for the review. I will pass on your compliments to the delivery team.

Rated 5 out of 5 stars

Just bought wardrobe

Just bought wardrobe, it looks lovely well made, so pleased with it. Delivery men put it where I asked, they removed packaging and put handles on door. Can’t praise them enough

May 7, 2026
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all those involved

Rated 5 out of 5 stars

Fantastic delivery chaps

Fantastic delivery chaps. Polite customer service spot on.

May 5, 2026
Unprompted review
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Reply from Welcome Furniture

Hello, thanks for the review. I will pass on your compliments to the delivery team.

Rated 5 out of 5 stars

Delivery was good both men very helpful…

Delivery was good both men very helpful would highly recommend this company.

May 3, 2026
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hi, we are glad to hear that your experience of ordering from us was a good one. We will pass on your compliments to all those involved

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Rated 5 out of 5 stars

Bedroom furniture

Lovely furniture delivered on time. Delivery drivers were very helpful and put in correct place. Tracking was good but they arrived before I could look.

April 30, 2026
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.

Rated 5 out of 5 stars

Fantastic

The delivery was fantastic, the two lads where outstanding, they are a credit to your company, where very helpful, took all the packaging away,
Sideboard is beautiful.
Highly delighted.

April 28, 2026
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.

Rated 5 out of 5 stars

Great delivery service

Our goods arrived on the date & time as arranged. The delivery people were very friendly & checked to make sure the goods could be delivered safely into the house. They were very helpful & made sure we were happy that the goods were as ordered & put in the room required. Great service. Thank you .

April 27, 2026
Unprompted review
Welcome Furniture logo

Reply from Welcome Furniture

Hello, we are delighted to hear that your delivery experience was a positive one. We will pass on your compliments to the delivery team.

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