NO NAME Reviews 

Ordered 4 lamps. 1 out of stock. Chased up and after a week I had a response that a large unexpected hotel order had cleared out their stock. I requested a refund on several occasions by email. Tried to call at least 10 times but no-one ever answers just a voice message about a full mailbox. Will be looking for a charge back with my CC supplier. Avoid

Nice looking products. BAD customer service.

I ordered 2x pendant fittings. Both were different. 2 weeks and several chaser emails later, no response 👎

I purchased some of their Azure lights after seeing loads of ads and liked the look. Unfortunately 3 of the 5 lights failed after less than an hour. I've tried various different methods of getting in touch (email, socials), but have not received a reply. A real shame as these look really nice and had customer service been better I would've been recommending them to everyone. I'll now have to contact Amex to see if they can reverse the charges.

EDIT: After customer services got in touch the matter was resolved promptly and professionally

Great products and customer service. Nice to buy from an ethical and UK based company.

The complete package. A real find for anyone looking to brighten up their space.

Chris and his teams service is 2nd to none from start to finish.

Can not wait to shop again

Chris’s service was outstanding. Just had to leave a review

Absolutely phenomenal lighting company. I'm blown away by the level of customer service I received!

Defects with the bulbs and pendants, no response via email from customer service after 48 hours. Called the customer service number, couldn't tell me when I'd get a response as they couldn't contact anyone at the office to ask.

5 Star! Brilliant customer service and fantastic products from Chris and the team at well-lit.co.Uk Thankyou!

Top quality, efficient craftsmanship from the lads at well-lit.co.uk
Highly recommend!

Amazing seloutions, and Darren was incredible to work with 5 star service!

These guys are super helpful and their lamps are amazing.! These LED lamps are the bomb. 98.3CRI on the new dim to warm range is INSANELY GOOD.!! I also just change all the GU10’s in my house to their 24* Dim to warm 97CRI and the whole room looks incredible. The green walls render this vivid colour that I’ve never seen from them before..
Ace products, Ace service. Would definitely recommend.

Nice bulbs but zero customer service. Bulbs were too yellow for my needs so returned promptly (1st class - signed for). However the Post Office were unable to deliver and no one picked them up so now they have vanished into the ether. No responses to emails or voice mails and no refund.

Update: Prompt response following my review and resolved to my satisfaction.

I was really impressed by the Well-Lit website and the clear explanations and recommendations given for the choice of lights. So much so in fact that I spent several hundred pounds in relamping my new build house with their products.

When they arrived I was equally impressed by the quality of the bulbs and the light quality was in line with their recommendations.

From the outset however I had an initial issue with six of the bulbs which were on an independent , dimmed circuit (MK) and flickered horribly at both low power and , worst of all, full power , which meant that the light over our kitchen island was always compromised.

The second issue which only appeared over time was that the longevity of the bulbs which appeared to me to be well short of their claimed life expectancy - even in the less used areas of my house.

I took these issues back to Well-Lit and entered into a number of positive exchanges with them but I could sense that nothing was going to be easily or readily resolved.

When the next bulb failed I therefore simply changed manufacturer and bought Phillips equivalent products - which are more energy efficient and , since their install, don’t have any flicker issues whatsoever.
I know where I’ll be buying in the future.

Just received free replacement for an LED bulb I bought from Well Lit about 3 years ago. Amazing after-purchase customer support! One out a set of 4 bulbs stopped working, and when I queried whether the bulb should have lasted a lot longer than this, I was sent a full replacement set of 4 bulbs because they had to form a set in a dimmable lamp unit. The company responded quickly to my initial query, immediately offered to replace all the bulbs free of charge, even though the official guarantee period was long finished, and took all my descriptions on trust. They even sent the new bulbs to an overseas address. This confirms the very good impression of the company that I had when I made the initial purchase.

We have had LED spotlights and LED strip lights from Well Lit. Bujar has been fantastic. He was very patient with me as I tried to sort out what I needed. Delivery was fast. Yes there are cheaper bulbs out there but as with many things in life you get what you pay for.
The electrician told us that the LED strip is the best quality he has worked with and he has installed LED strip many many times over the years
Thank you

Bought a load of designer LEDs from Heals and although they looked really nice, they wouldn't work with our lighting control system, so we had to return them. We bought all our light fittings from a company who are specialist in hand made fixtures and it was they who recommended well-lit. We were told that they don't use anyone other companies for LED bulbs now, just well-lit and they have never had a single issue with any of them. So we bought the fitting and the well-lit lamps through the retailer and we are very pleased we did. They work perfectly with our lighting control system, no flicker at all and have a wide range of dimming. Top class.

While trying to find the right LED strips for a prototype, I've had nothing but outstanding, personable customer service. Would recommend (and have done already) to anyone.

We were looking to purchase suitable lights both for our conservatory and for the ceiling light in our lounge. After searching many sites we discovered well-lit and eventually chose the conservatory light. On its arrival, and though it was a great light, it was not quite appropriate for its location. We rang well-lit and spoke to Bujar, a very knowledgeable contact who advised us on a suitable alternative. We returned the original and have been very pleased with his recommended replacement. Also, after a further conversation with him we have bought 3 filament bulbs for our ceiling lamp. The advice we received was excellent, as is the quality of the bulbs.

I don't write many reviews, but excellent service deserves to be recognised. These guys understand LED lighting and provide good products that perform exactly as described. Replacement of GU10 bulbs is now a minefield of mediocrity that can cost you hours of wasted time on the internet. In contrast, Well-lit is a haven of clarity.
Thanks.