Wellsfargo Reviews 1,469

You people are nothing but predatory. You solicit with credit card applications with big offers with ZERO intention of issuing the credit card. You do this to people with high credit scores. You sell the data after the credit report has been hit and damaged. Then, that data goes into your databases all over the world where people at call centers in 3rd-world countries have full access to your personal data and request your full social security number. You refuse to delete a person's personal data and put them at high, high, HIGH risk of identity theft. You waste hours and hours and HOURS of their time trying to get their personal data deleted. You LIE on the letters that you send out which gives two options for getting personal data deleted. Neither option works without providing more personal data that your managers explain resides on your databases for at least 4 years!!!!! You insist on full photo IDs with personal data that sits on your databases for at least 4 years. TURN AND RUN FROM WELLS FARGO. They have had multiple lawsuits filed against them for data breaches, yet, they continue to conduct business as usual. You absolute POS, Wells Fargo. YOU ARE ABSOLUTE UNETHICAL POS. I'm willing to bet that you don't even encrypt the data on your databases. How can you let people in 3rd world countries have access to peoples' private data to include full social security numbers???!!!!!

I spent 11 years working for Wells beginning in 2004. I no longer work for the company after working as a manager for a lending department and later as a commercial lender for 4 years all for Wells Fargo before transferring to another bank.

I now work for a small fitness company helping with a variety of different organizational tasks and indirectly with banking qwith Wells Fargo and my goodness has Wells Fargo lost its customer service edge we gaurded so heavily while I was there. Diane our business banker having replaced our previous business banker is extremely unreliable and doesn't follow through with anything. She is friendly and that's all I can compliment.

If an account has a balance below $1,500 and deposits are below $500, they charge a $15 monthly fee. Maybe people with those finances can’t afford having $15 taken from them every month. Change that policy so you’re not taking hard earned money from the poor!

Horrendous!! I was defrauded and had my identity stolen on Dec 22, 2025. The perpetrators stole over $4000 from my account. Wells Fargo refused to help me regain the funds because it was a wire transfer. I have never made a wire transfer in my life from home. Always in branch. I file a police report.
Not only are they refusing to give my money back, but was accused of participating in the fraud.They made me sign an affidavit not holding them responsible but they most definitely are responsible That’s a fine how do ya do!!! Wells Fargo steals from their customers please beware don’t let this happen to you

Continue browsing & take your business far away from Wells-Fargo. They have the worse customer service quality I've ever seen. They disconnect your calls, or transfer your calls endlessly, put on hold forever, they make you repeat your information over and over...

This company needs to be shut down for stealing students funds so other financial institutions can use it to line their pockets. Their assets should be seized and divided amoung their customers that were subjected to these shady business practices..I can only report one date but this has happened repeatedly for several months now. I tried to order my birth certificate then an unauthorized charge came through for a financial institution after my payment for it..they payed the fina financial institution and rejected the payment for my birth certificate which took me almost a month to recieve

Twenty minutes to get through to the Fraud department. You would think that security and fraud would be a higher priority.

Transaction download period is very limited particularly for credit cards. You can't even download transaction which are just a few months old! This needs to be at least 18 months because the accounting just can not be done daily for all accounts.

I have been a customer with wells Fargo and January 1 my entire condo building burned and 8 families is temporarily displaced and we lost everything. So long story short that was the first time I over drafted my account and told them that I overdraft because we lost. everything mind you I received at least a 5,000 deposits consistently and they turned the overdraft off and temporarily disabled my online account after a overdraft was paid and said it's the system. Well your system inconsiderate and shows nothing about customer satisfaction or help in the place Im trusting with my funds I work hard for. Thanks for not showing me no appreciation at a crucial time

I have banked with this local Wells Fargo for years, but I am forced to leave because the corporate culture has become morally bankrupt. Recently, I filed a dispute regarding a transaction with a vendor proven to be operating illegally. While the local branch staff may be polite, the Corporate Executive Office admitted the merchant was illegitimate but refused to resolve it, hiding behind a 119-day procedural technicality.

It is a shame that this branch represents a company that prioritizes calendar rules over protecting its long-term customers from scam artists. I am moving my accounts elsewhere because I no longer feel my money is safe with this institution.

Probably the worst bank you could ever choose to trust your money with. I’m owed over $800 in claims that I 100% deserve without a doubt and yet the bank will not give me my money back. I made the very regretful decision to switch from Chase to Wells Fargo in late late 2025. I have never in the 10 years I banked with Chase dealt with claim issues like I did in a months span. This company told me multiple times I won my claim due to lack of response and evidence against me from the company I was pursuing the claim from. Yet I was continuously told something different every time I called thereafter when the claim was continuously reversed. This bank does NOT care about you or your money, please stay away from them. "Wells Fargo has historically struggled with a reputation for poor bank and claims service, often stemming from the long-term fallout of a massive, company-wide scandal, a high volume of consumer complaints, and a rigid, risk-averse corporate structure that frequently frustrates customers. While the bank has enacted reforms, its customer satisfaction has trailed competitors like Chase and Bank of America due to persistent operational failures, including wrongfully closed accounts, mishandled fraud claims, and poor communication." Bums

I have been a Wells Fargo customer for many years, but I am currently in the process of reallocating my assets and closing my accounts. My decision is based on a fundamental misalignment of values.

In an era of rampant online fraud, Wells Fargo refuses to provide retail customers with basic self-protection tools like user-generated virtual credit card numbers—a feature they already provide to their 'high-value' commercial clients. Instead, they push digital wallets that create hardware dependency and offer zero granular control over spend limits or merchant-locking.

As someone who tracks every transaction manually in Quicken, I have realized that Wells Fargo relies on customer inertia and 'naivety' rather than providing modern security standards. Their history of ethical breaches was a warning; their refusal to empower customers with security tools is the final straw.

I have moved my liquid assets to a local Credit Union (ICCU) and my credit operations to Capital One, where virtual cards and customer autonomy are actually prioritized. If you value transparency and the ability to protect your own data, I suggest you look elsewhere.

Poor service at counter. Some Tellers unable to execute basic transactions.
Tellers in a confused manner jumping between drive-through customers and lines of lobby customers in front of them.
Excessive bank fees, even for the best bank customers. Inadequate problem resolution by the bank manager.

I opened a free checking account with agreed upon requirements.
Now I noticed a monthly service fee.
I called to see why I incurred a service fee if I am meeting my requirements.
They told me the requirements changed.
I can see changing requirements for new customers, but not existing customers who you have an agreement with.
I canceled my account the next day.
On to a company that values my business.

Wells Fargo sucksssss. They are the garbage in the garbage. Waste of my time. I hope purgatory makes there visit the worst possible.

Why is it so difficult to get proper help from these scammers. I want to transfer my rewards balance to my account or get a check and they are just terrible. Do not trust them a bit do not do businuess with them if you dont have to. Let them burn to the ground and walk on their ashes.

Wellsfargo is literally the crispiest company ever. You can never get approved for a credit card for absolutely no reason. They suck and are the WORST company ever and I hope they get shut down

The worst experience I have ever had in a long time! I have been trying to wire funds to a company for one month and 20 agents later, and many promises that it would get done,
-the funds are STILL in my account. I feel like I’m in hell. No one seems to know how it works or wants to help me wire these funds!
I filled the same forms 4 times. The bank departments are so far apart it’s a joke.
No one communicates with each other. No one seem to want to help get this fully done.
They never return calls when they say they will. They don’t email you to inform you.
Each phone call to them is hours in my day. They give you different phone numbers to call back every time you call. They never pick up their direct work phone line.
I am in awe with how horrible this experience has been. I work full time and don’t have the luxury of extra time to be on the phone and transferred to different investment advisors and wait 5-10 minutes while they go away to talk to the other guy, every two minutes.
That’s WELLS FARGO for you! I have been with WELLS FARGO since 1998. I can no longer support them. Impossible.
This past month is a testimony of a bank that’s falling appart fast. Get your money and investments out of this bank quickly!
ABSOLUTELY NO CUSTOMER SERVICE to speak of.
I am exhausted and don’t know how to get this wire transfer done. It seems like a simple task to me.
I Pray they don’t give me a hard time when I pull all of my funds out of this bank. -15 stars.

If I could leave a negative 10 I would. Called about them canceling my mom’s debit card I have POA and I’m on all her accounts. Some Indian guy barely speak English. Had zero idea what a POA was. Total idiot

My mom won on a scratch-off, so the check she was given was a Wells Fargo check. We went to this location, and Karen was a nightmare. My mom handed Karen her license and the check. She goes, "You won the lottery? I’ve never seen this type of check before." We both informed her that it came directly from the Colorado Lottery office. She said, "Are you a member?" My mom stated no. I was told you can cash the check regardless. She repeated numerous times that she had never seen a check like this before, and it wasn’t a Wells Fargo check. She spoke to a co-worker next to her, and she informed her to run the check in the system. Karen's exact words were, "I'm not doing that," and she whispered something to the young lady and walked away. She walked back over to us and stated that she was going to look for the manager. She took a while to come back, and when she did, she stated that the manager said we can’t cash the check at all; it has to be deposited. I said that’s not true, and I called the Colorado Lottery office and spoke to Heather at the Grand Junction office. Heather stated that their checks are Wells Fargo checks and they are supposed to cash them even if you’re not a member. Heather asked my mom's name and looked it up to be sure nothing was wrong with the check. Nothing was wrong with the check. I informed Heather that Karen had never run the check at all; she refused to even put it into the system for some reason of her own. So Heather asked for the branch manager's information. Karen handed me a card. I gave Heather the information so they could call. After 10 minutes, I went up in line to speak to someone. Karen, with an attitude, says, "We can’t cash the check; you have to deposit it, and you don’t have an account." I stated I wasn't going to ask about that. Why the attitude? Why assume a reason for me getting in line? I asked if this was a direct number for the branch manager, Ms. Hoyer, on the card. She said she isn't here; she’s on vacation. I said you told us you went to the back to speak with her. She got annoyed and started getting red, and said, "I called a different branch." I said, "What branch was that, and who did you speak with?" Karen said she didn’t know the branch location because she called the guy's cellphone number. Wow, just wow. That's not protocol if she did that, I’m sure, but I feel like it wasn’t the truth at all. Why was there so much pushback? She was acting as if it was coming out of her paycheck. People like this shouldn't have forward-facing customer service jobs. She's unprofessional and a liar. She needs to be removed from the floor and trained immediately or fired. Thirty-plus of my family members closed our Wells Fargo accounts seven years ago because of people like her who worked there. WF doesn’t have a good reputation, especially with minorities. People like Karen prove that the bank as a whole operates like this.

By the way, we went to the location up the street, and my mom cashed her check with no problems. No attitude, no asking weird unprofessional questions (nothing to do with banking), no turning red, and no lies. She did her job and with a smile.

Wells Fargo’s handling of my credit card account has been misleading, dismissive, and fundamentally lacking in transparency.

I paid my account in full during the billing cycle, with total payments exceeding $14,000, and the account reflected a $0.00 balance with no pending purchases or fees. Despite this, Wells Fargo later created a new balance by posting an interest charge after the account was fully paid.

At no point during the payment process—online, on my statement, or through customer service—was I warned that paying an account to zero after the due date but before statement closing would still generate a future interest charge. This is not clearly disclosed in billing statements or agreements, and the payment due date is consistently framed around late fees and minimum payment compliance, not as a trigger for post-payoff interest.

When I raised the issue, multiple customer service representatives acknowledged the charge appeared incorrect but claimed they were unable to resolve it. I escalated the matter formally and provided a detailed written complaint outlining the lack of disclosure and the fact that the account was paid to zero prior to interest posting.

After receiving a generic response, I submitted a second formal complaint, reiterating my position, addressing the deficiencies in their explanation, and specifically requesting either a goodwill reversal or citation of the exact contractual language authorizing post-payoff interest under these circumstances.

Wells Fargo’s response to the second complaint was simply to state that the issue had “already been addressed,” that I had “provided no new information,” and to resend the same boilerplate explanation—without engaging with the substance of my arguments or clearly identifying where customers are informed that a balance can be created after payoff. This dismissive handling demonstrates a refusal to meaningfully review customer concerns and suggests the complaint process is procedural rather than substantive.

This is not about refusing to pay interest. It is about creating debt after payoff without clear disclosure, and then dismissing legitimate questions when challenged. Wells Fargo’s actions reflect poor transparency, inadequate consumer communication, and a troubling reliance on vague disclosures rather than clear, fair practices.

Consumers deserve clarity—not technical traps and scripted deflections. I will not do further business with Wells Fargo and strongly caution others to review their statements carefully, particularly after paying off a balance.