Wessex Garages Reviews 

My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive damage done to all the trim over the whole car plus 2 scratches to the body work. After numerous delays it went back in to have all the trim replaced, scratches repaired and the warranty work done. After further delays the car was eventually returned with ill fitting trims and further damage to the paint work. Overspray over the whole vehicle, on all surfaces and damage to the graphics.They are now not replying to emails or phone messages. Todays date 7th September 2026
THE GARAGE REFEREED TO IS Wessex Garages Kia Gloucester, 1 Mercia Rd GL1 2SQ
Reluctantly it is going back to the garage 5th Oct to hopefully repair the outstanding damage

Excellent service from Rhys from test drive to setting up the lease agreement and collection of vehicle.

It was a very satisfying experience dealing with Wessex Mazda at Cribbs Causeway, from my initial contact with Anabele the whole process was very good and the service provided throughout was excellent.First time i have ever dealt with Mazda and am very happy to recommend to anyone interested in purchasing a vehicle from them.

I had a great experience at Wessex Garages Newport because everyone was very friendly and helpful, and made the whole process a lot less complicated than I was expecting.

I would HIGHLY RECOMMEND anyone looking for a new or used cars from Wessex Kia garage in Newport
I can not fault the level of service I’ve received especially from Mo from there sales team and Craig from finance what a wicked team and the attention to detail during and after purchasing my new beast 👌🏾😍

Wessex Kia Gloucester staff were good because they took time to explain everything about the car we bought, Tom Bird answered all our questions and was easy and friendly to deal with. We are very pleased with our electric car.

Sales team were very helpful and we were not pushed into making a decision to purhase.

Wessex Garages were helpful, friendly and courteous at every stage of the purchase and when I phoned with a few follow up questions.

Terrible service, reserved a car at one price, the next day price was increased and before receiving a response from a manager regarding the situation they sold the car to someone else whilst the car is currently showing in my account as due for collection tommorow.

We were trouble about how to pay and handle finances. Kept trying finance; in the end, we paid cash and asked for it to be ready the next day. They were always kind and helpful.

Customer service friendly and exemplary. My sales person Dylan Harty was outstanding for his friendliness, patience and efficiency. I was very impressed. The "Greeters" made one most welcome and were very prompt with providing refreshments! Lovely.

I'd recommend Wessex Garages Nissan Bristol. Olly was fantastic throughout. Didn't feel pressured to buy yet had everything I needed to make an informed decision. And I even had a bow on the bonnet at collection (it's the wee things!) 😄 Thank you!

I bought a new Nissan Micra from this dealership and had a poor experience with both the handover and the sales staff's pushy behaviour around reviews.

At handover, the salesman Tom asked me to leave a five-star Google review while I was still sitting in the dealership. A few weeks later he phoned to ask again. I said I'd happily leave a review, but given the issues below, it wouldn't be five-stars. He then offered me £100 to leave a five-star review, which I declined as it made me uncomfortable. I said I would not accept reimbursement that was tied specifically to leaving a five-star review. He explicitly asked me not to leave any review at all if it wasn't going to be five-stars.

Later that day, Aamir, one of the business managers at the dealership, phoned me. He asked what they needed to do to get me to leave a five-star review, again offering money and a free valet. He asked me to hold off reviewing until he'd spoken to his manager to see what they could do for me. I never heard from him again.

Separately, several accessories I had paid for were missing or not fitted at collection: the luggage guard hadn't arrived, the V2L adapter was missing, mudguards weren't fitted, and the illuminated kick plates weren't powered. This meant two trips back to the service centre in my first month of ownership.

When I raised the mudguards, Tom first insisted they had been fitted (they hadn't), then claimed the option only included front ones - despite the accessory booklet clearly stating and showing front and rear. Eventually they agreed to fit the rear ones "as a gesture of goodwill", even though I had paid for them. I was told the fitting was a five-minute job and I could wait in the service centre while the work was completed; I waited 90 minutes, and got the car back with packaging rubbish left in the boot and protective film still on the kick plates.

The car itself is lovely but the buying experience left a lot to be desired, and the pressure and financial incentives to leave a five-star review make me question the other reviews here.

Very friendly very good experience

This is the 5 car we have had from Wessex garages and it’s the service we get from Paul Williams is why we keep coming back thank you Paul for your professional service we get and friendly service would give more than 10 out of ten if we could thank you from both of us see you next time

Wessex Garages Newport were fantastic because they listened to what I wanted and helped me find the best deal for the budget I had in mind.

Wessex have a great friendly and helpful attitude. The sales team at Nissa are supportive and knowledgeable and offer sound advice. Also had a slick / quick tun around of all necessary documents
I would recommend them.

When I purchased my Kia Ceed the Salesman Noa at the Penarth Road dealership was very attentive to all my needs and requirements. I also purchased a 2 year service plan which was on offer for £350.00.
After 4 months I decided to upgrade to a Ceed GT Line. I then found out I was unable to transfer the service plan to my new car, and I was not allowed a refund. This was highlighted in the T&Cs but it was 4 months after I purchased my first car. The T&Cs stated any refunds or transfers had to be done within a 14day period. When I was told the service plan would go to the new owner I was very upset and angry. I asked the service department at Penarth Road if there was any way I could be refunded as I had purchased another same car but different model from the dealership. I was even prepared to pay any additional cost incurred but I was told that as Kia service is a separate entity from Wessex Garages so it was not possible for transfer or refund.
I then visited the Hayundai Wessex dealership also on Penarth Road in order to speak to the branch manager. I met with Jamie Hutcheon the branch manager and he was very sincere with his understanding towards my situation. He promised to speak directly to Kia and would do his best to resolve the matter.
Jamie contacted me the next day to tell me he had spoken with Kia and he had managed to get me a full refund minus an admin fee of £30.00, and that Kia would contact him shortly. A week later Jamie asked for my bank details as Kia had forwarded my refund to him. The money was in my bank account the next day.
I cannot thank Jamie enough for taking on this issue. He is a branch manager probably with huge responsibility, and a very busy man. The fact he took this matter on for me speaks volumes about his customer care. For me £350.00 would have been a lot of money to lose so again I would like to thank Jamie Hutcheon for his sympathetic understanding, his kind attention and the effort he made in getting me the refund.
Huw Hopkins.

I'd recommend Wessex Kia Penarth Road, Cardif because we experienced a thoroughly professional approach. N.B. Our salesman was Noa Hughes - a very impressive young man. We had been on the lookout for a newer Niro for some time. Took a while to findmonem that suited but got back to us as soon as one became available.