Wessex Internet Reviews 

Simba was fantastic and got us online very quickly. Very polite.

Having just taken on Wessex Telephone for my landline I was experiencing difficulty getting a connection - not even a dialing tone. I am delighted to say that between them Will and Katt sorted me out quickly with good humour and courtesy. Thank you Wessex.

Kieran and Tom were very professional, engaging and helpful. They even went out of their way to ensure they didn’t disturb a nest of rare spotted flycatchers!! Thank you!

Ben was one of the most helpful customer service personnel I have spoken to in a utilities company. He was clear and concise and made the complicated transfer easy to understand.

Megan B was extremely helpful in getting my internet set up in my new house. The whole process was easy and the other staff were helpful too. Would definitely recommend.

Excellent customer service after loss of internet connection - due to a mouse chewing a cable, it turned out. Our initial phone call was answered quickly and dealt with very well by the support team, who guided us patiently through checks until we found the damaged cable. A replacement cable arrived the new day and the team followed up to make sure the issue was fully resolved. I’m afraid I’ve forgotten the name of the lady who took the first call, but Daniel in Tech handled the case thereafter. Exemplary service. Thank you.

I was impressed by the professionalism of all members of Garden Team 3, who laid the cable to my house today. They were punctual, cheerful, polite, informative, diligent and hardworking - a credit to Wessex Internet.

I cannot praise the installation of our connection highly enough. Harry and Nathan proved polite and friendly, considerate, adept, informative and efficient.

The Wessex team have been brilliant from start to finish, I arranged the garden and router installation weeks ahead of my house move to avoid any delays and it ran like clockwork.
Mark, the lead of the garden team, was very helpful and explained everything that they were doing. Wayne was brilliant in laying the main cable to the access point exactly where I wanted it. All areas were made good before their departure.

Jamie arrived as planned two days later and did the fibre installation and set up the router, he was super helpful explaining each of the processes in making the connection and ensured it was neatly arranged and tucked away out of sight.
Connection was seamless and the MB supply was on the money.

End to end I’ve been very impressed,
Thank you

Quite simply, the best service and delivery at every level. Excellent communication with real humans who know what they are talking about. Arrangements made without any hassle or fuss. People turn up when they say they will. Always friendly and helpful. And everything works! Amazing in this day and age. I wish Wessex could teach every company how to run their operations. Thank you for making the whole process so painless and successful.

All good! Would have preferred more information on time of installation, between 8am & 5pm not great, even an am/pm would be helpful but apart from this very happy with Wessex Internet Service & helpfulness.

First stage install done; No fuss; Polite and cheerful.
What more do you need?

Adrian and fitted a router and reconnected the fibre broadband.
Lovely and polite, as were his colleagues.
Quick and easy process with no issues.

Definitely recomend.

The best personal service.The installation was fast ,,helpful and friendly people.The part I had to play was dealt with by Daniel who was very patient and went the extra mile with explaining all to me.It has given me confidence to do more.All the follow up calls have been so easy .The internet signal and reception is the best I have ever had here.

Every stage of the full fiber install went smoothly. Especially the final install, Palopalo was so friendly and efficient. I would highly recommend.

Katie was brilliant from start to finish! Lovely to speak to someone human and sorted our internet for the next day! We had been 4 weeks without internet with sky! Absolutely recommended!

After a week of total confusion with all things ‘telecoms’ trying to join mobile and internet into a cheaper package with EE and Wessex l was utterly stressed and overwhelmed by ECT (early contract termination) charges. Consequently I visited the HQ of Wessex Internet to confront the horrendous situation l found myself in. I was offered coffee and waited to be dealt with Maddie, Sales Manager. Very quickly l realised l was dealing with an empathetic human being. Maddie talked me through the ‘telecoms’ world and improved my knowledge and understanding resulting in instant resolution. I am not alone in finding T&Cs a minefield! Clarity and transparency is key in educating the public.

Thank you to the team at Wessex Internet. Despite our installation, in April this year, being complex, everyone involved was supportive, understanding, and, above all, kind. From Nathan and Harry, who did the external cabling, to Ruby, who carried out the internal set up, and then Simba and Jamie, who listened so carefully to the issues arising to ensure our service was effective and appropriate for our needs: they were ALL fabulous representatives of the company and ALL were very polite, professional, and respectful. A job hugely well done! And we are now enjoying fast and efficient coverage!

Had the install last week. The team who did the external work were quick and efficient. They were very friendly and helpful. Chris did the internal install and he was a really nice guy who was happy to follow the instructions on where I need the hub etc.
Time will tell on the support but I have called them twice on customer service related points and they have been helpful and knowlegeable. I am still waiting for the downside but so far I haven't found it.

Thank you

Stephanie was so helpful and very polite on the telephone. Let’s hope on Monday my problem
will be solved