Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Review summary
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
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Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
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The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
Save water and money with our simple tips
Need extra help?
Register for Priority Services for free.
Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15K reviews
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Good customer service and professional…
Good customer service and professional pleasant staff. Thanks
August 10, 2026
Reply from Wessex Water
Thanks for leaving us a review, Alexander.
It's great to hear you had a five-star experience with our live chat team today. They pride themselves on providing a first-class service and I'm glad this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Dean was amazing came out on a Sunday…
Dean was amazing came out on a Sunday and dealt with a blockage he was so kind and efficient and I could not have hoped for better!
All sorted in an hour or so, from what seemed like a massive issue was just dealt with so smoothly 😀 feel so relieved its sorted.
August 9, 2026
Unprompted review
Reply from Wessex Water
Hello Emma-Lea, thank you for taking the time to leave us a review.
I'm so pleased to hear that Dean provided such great service whilst helping you with your drainage issue; I'm delighted to hear that he was kind, efficient and prompt throughout the visit!
I have passed your kind comments on to Dean, who is very happy that he was able to help!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Don't have a water meter with wessex water
Everytime I question the amount I'm paying I get the same bog standard answer "you are using the amount of water expected for 2 people" eventhough I explained that I only shower once a week. I take my laundry to the laundrette and I use bottled water to take my medication. I've had my property checked for leaks I have none etc. Why is my bill so high and increasing. I think the Meyer reading is wrong or mixed up with a neighbours who have 4 people , paddling pool, kids dogs etc. No-one seems to listen. I am living in water poverty. Their suggestion was to send me a link on how to save water!! How can I save more water when the only water I'm using is to flush the toilet
August 7, 2026
Reply from Wessex Water
Hi Charlotte,
Thank you for taking the time to share your feedback. I'm sorry to hear you feel we haven't listened to your concerns, and I appreciate how worrying an increase in your bills can be.
I can see that when you first contacted us, we offered to arrange an engineer visit to investigate your supply, but we didn't receive a response to progress this. To help move things forward, we've tried to contact you by phone today but were unable to reach you. We've therefore sent you an email confirming that we've arranged for one of our engineers to visit and carry out further investigations. Please note, to carry out the relevant tests on your supply, we will require you to be at home at the time of the visit.
Once we have the outcome of the visit, we'll be in touch to discuss our findings and any support we can offer going forward.
If you need any further assistance in the meantime, please don't hesitate to get in touch.
Thanks, Ben
Very helpful over the phone and sorted…
Very helpful over the phone and sorted things out promptly
July 31, 2026
Reply from Wessex Water
Hello Peter
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our team helpful over the phone and that your issue was sorted out promptly. If you ever need anything else please get in touch.
Michelle 😊
All conversations make me feel good and…
All conversations make me feel good and i got clear pictures
Thank you
August 7, 2026
Reply from Wessex Water
Hi Jibin
Thank you for your taking the time to leave a review. We are so pleased to hear that our conversations left you feeling reassured and that the information provided was clear and helpful. If you need anything else, please get in touch and we will be happy to help
Michelle 😊
Reply from Wessex Water
Hi Diana, thank you for taking the time to leave us a review!
I'm very happy to hear that you found it simple to leave us a message over our online live chat, and that the advisor was able to reassure you that it would be passed on.
Our live chat team are always on hand and available to help with any questions or queries you may have!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Reply from Wessex Water
Hello Mr Evans
Thank you for your review. We're pleased to hear that your query was answered clearly and your problem was resolved. If you ever need any further assistance, we're always here to help.
Michelle 😊
I cannot stand all this modern…
I cannot stand all this modern technology where I have to ‘CHAT’ to a robot or whoever is at the end of the line. I can’t help being old fashioned but I really do appreciate it if I can physiytslk to a human being. Therefore I rate your service with the lowest possible mark. Richard Archer.
August 4, 2026
Reply from Wessex Water
Hi Richard,
Thank you for your review, and for taking the time to speak with us yesterday. We’re pleased we were able to discuss your concerns, provide further information, and resolve your query.
I’d like to reassure you that all of our customer contact channels, including Live Chat, are managed by members of our team.
We understand that Live Chat isn’t everyone’s preferred way to get in touch. If you’d rather speak to someone directly, our team is available Monday to Friday, 8am to 6pm, and Saturdays, 9am to 1pm, on 0345 600 3 600. We typically answer calls in under 90 seconds, with no automated menu options to navigate.
Should you need any further assistance, please don’t hesitate to get in touch.
Thanks,
Ben
Reply from Wessex Water
Hello
Thank you for your review. We're delighted to hear that your issue was resolved quickly and that you were happy with the service provided. If you need anything else, please get in touch and we'll be happy to help.
Michelle 😊
quick response promised a call which…
quick response promised a call which was on time.
Keep up the good service not many companies seem to bother.thanks Alan.
August 7, 2026
Reply from Wessex Water
Hello Alan
We are pleased to hear that the call was made on time as promised and that you were happy with the service you received. We really appreciate you taking the time to share your experience. Providing reliable and responsive customer service is important to us, and it's great to know this made a positive difference. If we can help with anything else, please don’t hesitate to get in touch.
Michelle 😊
Overflow problem
It was easy to get in touch with someone about the issue I had.
I first spoke with Amy, who was very helpful, she then passed me over to Holly in the accounts department.
She too was very helpful and supplied me with a link so that I could provide information to hopefully get a favourable result.
An excellent company to deal with!
August 7, 2026
Reply from Wessex Water
Hi Lea, Thank you for the review!
It's lovely to read how helpful Amy and Holly both were during your live chat today. The team work hard to ensure they provide the best customer service so it's great to read your comments.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
My call was answered by a lovely Lisa…
My call was answered by a lovely Lisa who talked me through the process and what to do. She logged my report and ensure she got the right info so the other team can follow up. Lisa was bubbly and very easy to talk to, especially when the situation is so stressful. Now I just need to see what happened next
August 7, 2026
Unprompted review
Reply from Wessex Water
Hi Naomi, thank you for the lovely review.
It's great to hear that Lisa was able to support you during what sounds like a stressful situation. We pride ourselves on our customer service so it's wonderful to know Lisa's friendly, bubbly approach made a positive difference.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Friendly service
Very helpful on the phone. The engineer arrived quickly and resolved our issue with a smile.
August 6, 2026
Unprompted review
Reply from Wessex Water
Thanks for the review Caroline!
I'm pleased to hear that you found our team helpful on the phone and that the engineer arrived promptly to resolve the issue. It's especially great to know the service was delivered with a smile.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Quite clearly an issue with water…
Quite clearly an issue with water pressure as several neighbours have the same issue but Wessex Water are denying there’s no issue.
August 4, 2026
Reply from Wessex Water
Hi Paul, Thank you for taking the time to leave your review. I’m sorry to hear that you're continuing to experience concerns with your water pressure.
Having looked into this, I can see that you met with one of our inspectors on 4th August. During the visit, all necessary checks were carried out and the water pressure and flow at the property were found to be within acceptable levels. The inspector discussed the findings with you and confirmed that no issues were identified with the mains supply to your property at the time of the inspection. However, he did recommend having your shower checked by a private plumber, as this may be contributing to the issue you're experiencing.
I understand this may be frustrating, particularly as you feel there is an underlying network issue, and we're sorry that the outcome of our investigation did not meet your expectations.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
064836291001
064836291001
Rhys Talmash
Such a polite and helpful representative of Wessex Water . Worked efficiently identifying all the problems on site. He kept me informed and explained what the future work entails
A pleasure to have him at my property
August 7, 2026
Unprompted review
Reply from Wessex Water
Hi Maud, thanks for leaving us a review.
I'm pleased to hear that Rhys was polite, helpful and kept you fully informed throughout the visit. It's great to know they were able to identify the issues on site and clearly explain the next steps and future work involved. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
Your feedback will be passed to Rhys, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
The agent Alex was extremely helpful
The agent Alex was extremely helpful, showing empathy, kindness and knowlegde.
August 7, 2026
Reply from Wessex Water
Hello Roger
Thank you for your feedback. We're delighted to hear that Alex was extremely helpful and demonstrated empathy, kindness, and knowledge throughout your interaction. We’ll be sure to share your kind comments with Alex and the team. Please don’t hesitate to get in touch if you ever need anything else.
Michelle 😊
Reply from Wessex Water
Hello Raymond thank you for taking the time to leave us your feedback. We are so glad to hear that once you connected with our team member, you received great service. We appreciate you sharing your positive experience with us. If you need anything else please don't hesitate to get in touch. Abi
Reply from Wessex Water
Thanks for the review Ray!
I'm pleased to hear that we were able to maintain your water supply during this difficult time.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Excellently helpful female colleagues at Bath Claverdon Down office
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in:
a) they are able to find the new property online
b) they are able to advise clearly what next steps are , including emailing that department themselves to get the ball rolling
c) rearranged site visit schedule to accommodate my specific needs.
Very impressed with 2 ladies involved (apols didnt note their names!)
July 30, 2026
Reply from Wessex Water
Hi Simon, thanks for your five-star review and for these kind words.
It's a pleasure to hear the 2 advisors who helped were able to quickly locate the property details, clearly explain the next steps, proactively liaise with the relevant department on your behalf.
We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Quick response by human
July 30, 2026
Reply from Wessex Water
Hello David thanks for your review. We always aim to provide efficient and helpful service to all our customers so it's great to hear you had a quick response from us. Please feel free to get in touch if you need anything else. Abi
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