I’ve called customer service on various occasions and they were excellent support. They took the time to teach me how to care for my furniture and didn’t try to sell me something I didn’t need. They... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We searched high and low for an amazing teak recliner and tripped across Westminster Teak. Their ratings convinced us to give them a try for such an important purchase. Their website presented the... See more
The young man who helped was exceptional. He helped me order a broken piece for my chair and it arrived in a timely fashion. Thank you. I love the outdoor furniture, and I appreciated being able to re... See more
Company replied
Westminster Teak is a class act from ordering to the delivery! I ordered a table, chairs and a bench in the beginning of May. As promised - we had everything in time for Memorial Day weekend! As a... See more
Company replied
Company details
- #20 of 186 best companies in Furniture Store
Written by the company
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.
Contact info
2915 Red Hill Ave, B107, 92626, Costa Mesa, United States
- 8885928325
- cs@westminsterteak.com
- www.westminsterteak.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is great, delivery is very poor
The product is great, and we are really pleased with it. And the buying experience was also very smooth, and our purchasing person was incredibly helpful.
The delivery service was incredibly disappointing. We chose to have the furniture delivered but not assembled. Unfortunately, WT works with XPO Logistics for our area who are only able to deliver with articulated 50 foot trucks. Ridiculous for people who are ordering furniture for their homes not their offices. This is a residential product and thus should have deliver that is residential based. The first delivery was a complete nightmare. The second delivery - which involved JUST a coffee table - involved threatening phone calls from XPO while we were in France with XPO literally dumping the product in the middle of our driveway. Given the quality of the product and the cost, the shipping support and experience just makes no sense whatsoever.
Would we order from WT again? Ideally yes, but with this delivery experience, I don’t know how we can do that again. For the avoidance of doubt, we have ordered furniture from Frontgate, Kingsley Bate and Country Casual Teak for our two homes, and NEVER have we had the delivery experience we had with XPO. So while I know the tendency is to blame the customer, that just can not be the case here.
April 23, 2026
Reply from Westminster Teak
Dear Natalie,
First and foremost, thank you for taking the time to share your feedback. We truly appreciate your time and willingness to share your experience with us.
We sincerely apologize for the delivery experience you encountered with your order. While our carrier partners typically provide dependable service, we recognize that this was not the case in this instance. Our goal is to provide every client with a seamless delivery experience, and we understand that your experience fell well short of the standards expected from our luxury brand.
Please know that we are committed to providing the level of service you deserve. We will be addressing this matter directly with the carrier to help prevent similar situations in the future. Additionally, our manager, Shelley, who assisted with your order, will be reaching out to you today to further discuss your experience and determine how best to resolve this matter to your satisfaction.
For future orders, we also offer an Inside Delivery service, which includes delivery by a small truck and placement of the boxed items in the area of your choice. This option may provide a more suitable delivery experience depending on your needs.
Above all, we want to reassure you that we stand behind the quality of our products and remain committed to supporting you throughout the lifetime of your teak furniture, which is backed by our lifetime warranty. We sincerely hope you enjoy many wonderful years with your new Westminster Teak collection, and we are dedicated to ensuring that all future interactions reflect the exceptional standards for which Westminster Teak is renowned for.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Customer Service You Just Don't Get Anymore!!
I knew I wanted teak, and I knew my budget and the space I had but that was about it. The Westminster Teak team (shout out to Shelley) made CAD drawings of my space so that I could see what it would look like with various styles and colors. I can't imagine working with any other company to achieve my dream rooftop.
April 23, 2026
Reply from Westminster Teak
Thank you so much for the thoughtful review, Josh.
It was a pleasure working with you on this project. From our early discussions about your space, budget, and design goals to exploring different layouts through the CAD renderings, I truly enjoyed helping you bring your vision to life.
One of the most rewarding parts of what we do is seeing a project come together from an idea into a space that will be enjoyed for years to come. I'm delighted that we could help make that process easier and give you confidence in your selections along the way.
Thank you for placing your trust in Westminster Teak. On behalf of our entire team, we appreciate the opportunity to be part of creating your dream rooftop and wish you many wonderful gatherings there in the years ahead.
Warm regards,
Shelley
The Westminster table we bought is…
The Westminster table we bought is beautifully hand crafted. Workmanship is excellent. It arrived when promised and the price was good. Top notch!
April 23, 2026
Reply from Westminster Teak
Dear MH,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future, as we would be more than happy to help.
Warmest regards,
Alan Womack
You provide a great product and are…
You provide a great product and are easy to do business with.
April 23, 2026
Reply from Westminster Teak
Dear KC,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future, as we would be more than happy to help.
Warmest regards,
Alan Womack
Reply from Westminster Teak
Dear Richard,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak Chairs. If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Pleasant staff and great efficiency
We spoke with a very kind woman when we ordered our bathroom stool online. We were able to get the same one we were replacing. The stool was delivered earlier than promised. Thank you for your efficiency and pleasant demeanor.
April 20, 2026
Reply from Westminster Teak
Dear Cathy,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your new Westminster Teak Stool! If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Five-Star Experience from Store to Delivery
The associate at the store was incredibly helpful. Seeing your product in person let me know you make a very high-quality product. Additionally, my delivery person assembled my product for me as a side benefit—he was great, too! Five stars.
April 24, 2026
Reply from Westminster Teak
Dear Peggy,
Thank you for your stunning review!
We are delighted to hear that you had such a positive experience with our product and team!
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
amazing great furniture.
amazing great furniture.
but also amazing packing for shipment.
The packing system and palletizing protected my furniture from any damage.
April 23, 2026
Reply from Westminster Teak
Dear Jon,
Thank you for taking the time to write this positive review. We take pride in providing our customers with the highest level of service and are pleased to hear of your satisfaction. We wish you many great years relaxing upon your Westminster Teak furniture! If we can ever be of further assistance, please do not hesitate to let us know.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Reply from Westminster Teak
Dear JPRRaymond,
We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster and we are glad to hear that you are enjoying your new items! If you are ever in need of assistance please do not hesitate to let us know as it would be our pleasure to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
Second table we have bought, this one is going on the boat
Really well made table which is attractive
April 10, 2026
Reply from Westminster Teak
Dear NC,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future, as we would be more than happy to help.
Warmest regards,
Alan Womack
Outstanding quality
Quality of the teak bench and the assembly was very easy with precision cuts. Outstanding looking and quality workmanship. This beats other magazine vendors who are double the price
April 10, 2026
Reply from Westminster Teak
Dear JM,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future, as we would be more than happy to help.
Warmest regards,
Alan Womack
I was completely satisfied with the entire experience.
Shipped on time and in perfect condition! I love the tables!
April 7, 2026
Reply from Westminster Teak
Dear Gregg,
Thank you for your stunning review!
We are delighted to hear that your tables arrived on time and in excellent condition!
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Laguna end tables
End tables were perfect next to the sofa. The 22 inch height is hard to find in teak. Easy assembly with 4 screws.
April 8, 2026
Reply from Westminster Teak
Dear Gerald,
Thank you for taking the time to provide a review.
We’re pleased to hear the end tables were the perfect fit next to your sofa and that the 22" height worked well for your space. We know that size can be difficult to find in teak, so we’re glad we could offer exactly what you were looking for. It’s also great to hear the assembly process was quick and easy.
Thank you again for choosing Westminster Teak. we truly appreciate your business and hope you enjoy your furniture for many years to come!
Reply from Westminster Teak
Thank you for your stunning review!
We are delighted to hear that that you love your bench.
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Flawless in every way
When I called with a question, it was immediately answered, and the ordering process was very simple.
The teak chair arrived promptly after being ordered. It was assembled easily, and looks wonderful!
Very high quality….couldn't be more satisfied.
March 31, 2026
Reply from Westminster Teak
Dear MD,
Thank you for the kind words, and for choosing Westminster Teak. Customer satisfaction is our highest priority here at Westminster, and we are thrilled to hear you are pleased with your recent order. Kindly let us know if we can be of further assistance in the future, as we would be more than happy to help.
Warmest regards,
Alan Womack
When I first started looking for a t
When I first started looking for a teak bench, I wondered why there was such a difference in price between companies. Your website answered that question, as well as providing a lot of information about the care and maintenance. We love our bench!
Also, we were extremely pleased with the white glove service. I have already recommended your company to a neighbor.
March 23, 2026
Reply from Westminster Teak
Dear Kathleen,
Thank you so much for your kind words and for choosing Westminster Teak! We are thrilled to hear that you love your new bench.
We take great pride in providing educational resources on our website, so it’s wonderful to know that the information on teak quality and maintenance helped you feel confident in your investment. It is also great to hear that our White Glove service met your expectations and made the delivery process seamless.
There is no higher compliment than a recommendation to a neighbor, and we truly appreciate your support. If you ever need anything else as you enjoy your bench, please don’t hesitate to reach out!
Best regards,
Jake Cornett
888-592-8325 ext.337
The young man who helped was…
The young man who helped was exceptional. He helped me order a broken piece for my chair and it arrived in a timely fashion. Thank you. I love the outdoor furniture, and I appreciated being able to replace the side arm section which broke during a wind storm. The original purchase was a major purchase for me, and I hope to enjoy the furniture for many years.
March 30, 2026
Reply from Westminster Teak
Dear Diane,
Thank you so much for taking the time to share your experience! We are thrilled to hear that our team member provided exceptional service and was able to help you navigate the replacement process smoothly.
We know that investing in high-quality outdoor furniture is a big decision, and it’s heartening to hear how much you love your set. Mother Nature can be unpredictable, but we believe a "wind storm" shouldn't mean the end of your favorite lounging spot! Providing replaceable parts is part of our commitment to ensuring your furniture lasts for many seasons to come.
We hope you have many more years of comfort and beautiful weather ahead of you. Thank you for choosing us!
Best Regards,
Jake Cornett
The customer service that was provided was both polite and educational
The customer service person was very polite and educated me on how to use the product
March 26, 2026
Reply from Westminster Teak
Hi David,
Thank you so much for your kind review and for taking the time to share your experience.
We are really pleased to hear that you found our customer service helpful and that the guidance on the product was useful. We truly appreciate your feedback and your support of Westminster Teak.
If you ever have any additional questions or need assistance in the future, we are always here to help.
Kind regards,
Shelley
Beautiful deck furniture
I love my new adais lounger. My teak furniture arrived in perfect condition. The packaging is phenomenal as is my new lounger. Their products are good for a lifetime.
March 16, 2026
Reply from Westminster Teak
Dear Dana,
Thank you for your stunning review!
We are delighted to hear that you love your new lounger and our packaging ensured your product arrived in perfect condition!
Your satisfaction is our top priority, and we sincerely appreciate you taking the time to share your feedback.
Should you have any questions or need further assistance in the future, please do not hesitate to reach out. We are here to help!
Best regards,
Clifford Luther
Westminster Teak
(888) 592-8325
Communication was superb- questions and…
Communication was superb- questions and concerns were answered in a timely fashion. We are repeat customers and for this very reason!! Not to mention the quality of your product!
March 18, 2026
Reply from Westminster Teak
Dear Vicki,
We are so appreciative of the time you have taken to provide this positive review. Customer satisfaction is of the highest priority to us here at Westminster and we are glad to know that you are enjoying your new items. If you are ever in need of further assistance, please do not hesitate to let us know as it would be our pleasure to help.
Kind regards,
Tara Varney
Customer Service
888-592-8325 ext. 401
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.