Weston Homes Plc Reviews 

974
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and supportive, making the entire purchasing journey wonderfully smooth and reassuring. Buyers truly appreciate the clear communication, regular updates, and friendly attitude provided by the team from the very beginning until final completion. Some reviewers were not happy with the quality of the building, mentioning ongoing concerns regarding poor finishes, faulty wiring, and unresolved maintenance issues. Consumers also noted their deep dissatisfaction with unexpectedly high service charges and unhelpful after-sales support encountered after moving into their new properties.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are friendly, welcoming, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional, swift, and honest... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive staff throughout... See more

User experience

Users describe positive interactions with user_experience, highlighting a stress-free and smooth buying... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided regarding the standard of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish. Their advise and understanding of our situation made the journey as pain free as possible. T... See more

Company replied

Rated 4 out of 5 stars

My shower broke early 2025. After much back and forth it was agreed it was incorrectly fitted and should be replaced. Even though it took a long time the team were always approachable, patient and pol... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

974 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(974)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

External Paintwork Latent Defect

I had an issue with some defective paintwork on external balcony railings which appeared after 4 and a half years. It was dealt with efficiently and without any fuss. I'm sure some other companies would have tried to avoid correcting the work.

September 19, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with us.

Rated 5 out of 5 stars

Valerie has been very helpful from day…

Valerie has been very helpful from day one
Till date she is very enthusiastic and willing to help going above and beyond

September 13, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Valerie.

Rated 5 out of 5 stars

I found both Valerie and Judy so…

I found both Valerie and Judy so helpful and informative without that hard sell which is often the case with other companies.
I am looking to help my son get onto the property ladder but have still to sell my property in Scotland.Both Valerie and Judy have been so helpful with regards to my son getting financial advice with regards to getting a mortgage and they are going to keep in touch and keep me updated whilst I hopefully get a buyer for my house.
I found it so refreshing to engage with them and I am hopeful of my son being in a position to buy one of these beautiful apartments.Mandy Parfitt

September 13, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy.

Rated 4 out of 5 stars

Concerns addressed

I posted my first review on 29 July which had some mildly criticical comments that were constructive in intent. Weston responded positively and have addressed them all fully. Thanks! Judy and Valerie remain in a class of their own for customer service.

August 8, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted your customer journey has been positive following your previous comments. We will share your review with Judy, Valerie and the team.

Rated 4 out of 5 stars

Overall great experience from plot…

Overall great experience from plot reservation to finish. Special mention to Valerie who was very easy to communicate with and went extra mile to make sure that remaining snags were not left hanging.

September 8, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review which we will share with Valerie and the team. We are delighted you have had a positive customer journey with Weston Homes and wish you every happiness in your new home.

Rated 5 out of 5 stars

Valerie and Judy have been very helpful…

Valerie and Judy have been very helpful throughout my whole buying experience with Weston Homes. I am very happy that I made the decision to downsize to Tayfen Court. I would highly recommend this experience to anybody else considering to downsize.

September 8, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Valerie and Judy. We wish you every happniess in your new home.

Rated 5 out of 5 stars

I can’t thank the Weston Homes sales…

I can’t thank the Weston Homes sales team enough for their support throughout my shared ownership journey. The process took over a year, and at every stage they were patient, professional, and always ready to help with my many questions.

A special mention goes to Lisa, Harriet, and Lilian, who went above and beyond to guide me through what can be a complicated and sometimes stressful process. Their clear communication, prompt updates, and genuine care made everything so much easier and more reassuring.

August 28, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your comments. We are delighted you have had a positive experience with the team at Abbey Quay. We wish you every happiness ni your new home and will share your comments with Lisa, Harriet and Liliana.

Rated 5 out of 5 stars

Friendly & Professional

Valerie & Judy are very friendly, professional and really understand what their clients need. Excellent service and a pleasure to deal with.

September 1, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you had a positive customer experience with Valerie and Judy. We will share your comments with them and we look forward to welcoming you back to Tayfen Court.

Rated 5 out of 5 stars

Valerie is just brilliant.

Valerie is just brilliant.
She helped me from the beginning of buying the house to the end. Very professional and extremely knowledgeable person.
She still helping me even after the sale of the house.
Outstanding customer service
Thank you Valerie

September 5, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with Valerie and the team at Tayfen Court. We will share your comments with them and wish you every happiness in your new home.

Rated 5 out of 5 stars

Great help!

September 1, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us. If we can be of any further assistance, please let us know.

Rated 5 out of 5 stars

Viewing of Weston home apartment in Tayfen Road Bury St Edmunds

Friendly professional dealing with us as potential buyers.
Clear presentation well conducted viewing of new back on the market apartment and clear detailed answers to questions about the apartment and benefits.

August 29, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with our friendly Sales Consultants at Tayfen Court, Bury St Edmunds. We will share your comments with them and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Great welcoming

The development itself is top quality with loads of high-tech features, and Liliana at the Abbey Quay development took the time to walk us through everything the place has to offer. Out of all the viewings I’ve done, she honestly went above and beyond and was so professional.

Abbey Quay really stood out to me.

August 9, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

The completion process was extremely…

The completion process was extremely straight forward. Thank you to Judy & Valerie for their assistance and advice throughout.

July 31, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

Again a good experience

First port of call ( Valerie ) very helpful, knowledgeable and accommodating, seemed to be on our side . Flat finished on time, very modern and high end. Whole process made so much easier with experienced, kind consultants.

August 29, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Tayfen Court. We will share your comments with Valerie. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great experience

Great and very helpful staff, zero complaints

August 28, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with us.

Rated 1 out of 5 stars

the snagins team is terrible

The design of the flats is good. The team that oversees the finishes is very bad. The after-sales support is terrible. Think twice before buying a Weston Homes house.

August 25, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify the property from the details provided. To assist further, please contact our Customer Services team on 01279 873200 or customer.info@weston-homes.com.

Rated 5 out of 5 stars

Brilliant Team

Lisa,liliana,Harriet and Simon are brilliant and very helpful. Excellent customer service as they take time to explain everything to you. The process is smooth and they are with you every step of the way so u never feel alone.

August 23, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Lisa, Liliana, Harriet and Simon. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Moving in

We were excited to move in and it did not disappoint. It is great to be so close to town in a brand new modern apartment with all the mod cons. The experience was made easy by the help of the friendly sales staff who let us sit with them until the monies had exchanged hands. Thank you so much for your help Judy and Valerie. We would recommend Weston Homes to anyone looking for a new home.

June 30, 2025
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Tayfen Court. We will share your comments with Judy and Valerie. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Lyn Woolfe went above and beyond!

Lyn Woolfe went above and beyond to assist us in getting the right information we needed. She was extremely helpful, polite, and professional throughout the entire process! Her dedication and follow-through made all the difference. We truly appreciate her outstanding support! Thank you Lyn!

August 21, 2025
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Reply from Weston Homes Plc

Thank you for leaving a review. We're delighted to hear you've had a great experience with our Customer Service team. We will share your comments with Lyn. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great sales team

Great sales team always very quick to help and reply to queries

August 21, 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with us.

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