Westpac Banking Reviews 405

Still Unable to access my bank app ,they say the issue has been restored , what's going on, it's been happening for four days, with no explanation of the issue to its customers!!

If I’m 5 months late in my home repayments if I apologise and and I’m sorry will that be OK?

Absolute garbage. If I could give them zero stars I would.
I don’t know where to start, but just to save you time and effort, go to any other bank and avoid these bumbling misfits.These guys are useless and should change their name Wastepac.
Have been a customer for over 30 years, but I think they’re not too concerned about keeping their loyal customers.
Goodbye and thanks for nothing.
Their lack of customer service is unfathomable. I’m speechless.

I have been trying for 6 weeks to revive security codes so I can gain access to my pension each fortnight
When talking to the staff at westpac I asked them to contact there security code team to fix the problem
I am told it’s working but when I go to use it i can not get the security code so I can receive my money from WorldRemit or western union
I have to travel 40ks to tacloban city to find a bank to use my debit card
The local bank charge is 250p for every 10000p than westpac charge me $5 each 10000p
So it cost me $100 to receive $750au
If I can get the security code it cost me only $5 or nothing
I am now suspicious that westpac uses delay tactic so they can make more money from each transaction
On Friday I spoke to a person from westpac who said they would assist me I was unable to continue the conversation as I was travelling at the time they called. I was told she would call me on Monday it’s now Tuesday and no call from westpac
The trouble lies with there security code staff but unfortunately I never received a call from them
The westpac app on iPhone is almost impossible to use overseas

Warning: Avoid This Bank!

I’ve had a frustrating experience with their customer service. I can’t access my online banking, and it’s nearly impossible to reach anyone by phone. My transactions are frequently declined, and I constantly have to call to explain them for security reasons. This has made managing my accounts incredibly difficult. I wouldn’t recommend this bank based on my experience!

Tried to set up an account onine. After 2 hours of being sent in circles from a chat bit to an unanswered phone number I eventually got through to someone who told me I'd have to go into a branch, which is precisely what I was trying to avoid in the first place. Having to take time off work to sort out something which they claim can be done online is beyond frustrating, not to mention hours of wasted time.

If I could give no Star I would!!! What a hopeless bank!!! They have blocked my phone banking twice! I had to go in the bank, no reason why! Then I was on the phone for 1hour and 40min, for them to tell me I need to go into a branch, how about the person who is directing the calls can tell you to go to branch and is able to answere basic problems!!! Change your bank !!

I tried to redeem Altitude points. The system kept taking me back to my personal banking page. I called Telephone Banking - I have not used this for many years. They asked for a special word. It has been years since I used this so I could not remember. They then said they had to suspend my telephone banking and I would need to go into a branch with 100 points ID to get everything up and running again. Sorry Peter King - but this bank has deteriorated so much under your watch, it is not funny. I loathe dealing with Westpac these days - it is all so hard and there is almost no service

I spent 3 hours trying to sort out a fraud claim and finally an operator took my call. This was at 1 am in the morning. She put me on hold and the call returned to the wait list.
Pathetic service

I have remained a loyal St George bank customer, for over 30 years, despite moving to Melbourne a few years ago.

I again drove to the Bank of Melbourne branch at Westfield Southland today to do some large telegraphic transfers. That was already 40 minutes drive after the Westpac Group had closed our nearby BoM branch at Mornington a year or two ago.

I can’t do the telegraphic transfers from a Westpac branch because Westpac “management” have still not managed to fully integrated the Westpac systems with the wonderful smaller banks they have gobbled up and then proceeded to destroy. They bought St George in 2008, and Bank of Melbourne in 1997… how long does it take?

So I drove the 40kms to Westfield Southland, where I had done the similar transactions twice in the last year.

There I was stunned to find that this Bank of Melbourne branch had recently closed its doors, and that the nearest branch was now at Westfield Fountain Gate… another 40 minutes east.

No notifications were ever sent to me of the closure by either the Mornington branch staff, Southland branch staff or… anyone in Business Banking. This would never have happened when St George was its own bank, and still had a strong and professional Client Relations attitude.

I don’t know why anyone would want to be a Westpac customer.

Locked my account because I transferred some of my saving to another bank and demand me to call them. Called them two times, each time waited more than 2 hours and the system cut my phone calls. Issue still not resolved.

I originally transitions to Westpac after getting extremely annoyed with ANZ bank for always being inaccessible.

Westpac as a bank is solid, it works, things are quite smooth. Opening a bank account required 2 hours of filling out paperwork which was quite annoying but hey "you only do it once right?".

You cannot close accounts on your app, you can only open them which makes no sense. (Even if they are totally empty).

I keep getting pre-approved credit cards and loans and overdraft accounts, yet whenever I acccept i get declined. I have no prior negative records or anything, my credit score is perfect. They have no explanation.

I have been trying to get an overdraft account as a contigency as I need it for business sometimes. Yet they are trying to "email me" paperwork, they're sending me PDFs which clearly read that "they are still loading" so the guy is actually sending the PDFs before they load and as a result i cannot access or fill out the forms.

I just want a credit card and an overdraft account, please do not make me go to another bank for something so simple.

So let me state that I worked for Westpac for around 15 years.
Chose my own bank account numbers and still had them until this month - so have used Westpac for 40 years....
Earlier this year in May, suddenly my rental manager contacted me stating that my rent wasn't paid. I couldn't believe this as I am never late.. I jumped online and yes plenty of funds available so tried to manually pay my rent. I was blocked. Could not make any transfers.
So, I rang Westpac and finally found out that they need my husband and I to complete our Identity again, May I re-state that I had worked for them and used my accounts for the last 40 years!!!
So, I found out what I needed, my husband was overseas, so I needed to get our solicitor to verify his identity, which I did and took them to a local branch.
Not much help, they could process me as I was standing there but would not do or use or send the forms I had for my husband. The account would remain blocked until I got further instructions from Westpac security area.
Long story short, we went back and forth with them and nothing we did for them managed to convince them who he was, even after visiting 2 government authorities and consulates they still left the account blocked.
It is now weeks later and I still can't pay my rent and keep hunting for other ways to get the money to do so...
Weve have numerous horrible experiences on the phone to multiple staff having to repeat the issues over and over...
After 2.5 mths of no-account access - not even I could access half of our funds as I was fully identified!! - we somehow managed to get a temporary block lift, which allowed us to get to our funds. I instantly removed all our funds to another bank.
Those account then just sat there for another month with zero balances, then suddenly Westpac decided they would unblock the direct debits that had not been working for 3 months!
Now that account was sitting overdrawn because they decided to suddenly start allowing D/Debits to flow again, without notice to us!!
It has been the worst experience you can imagine with a bank and none of them seem to care at all for their customers..
I am totally DISGUSTED WITH THEIR BEHAVIOUR and would encourage everyone to avoid using WESTPAC as much as you can.

Absolute sh#t show of a bank
Have gone so far downhill iver the years has left me with only one choice ..
Close my accounts ..
Zero customer service
Zero staff training
Zero complaint handling service..
Save yourself a lot of pain ..just dont open an accoun with them ..
1hour on hold to telephone banking /fraud and hung up on..
2 hours on hold to telephone banking / fraud and hung up on again..
Dont do it people..🤐🤐

Calling from overseas and on hold for 30 minutes. I was informed I wouldn't have to wait longer than 15 minutes. Locked out of my both my phone app and online banking, regardless of the fact the details I input were correct. It's so frustrating for your customers but you don't seem to care. I will be changing banks as a result of the very poor customer service I have received. I'm sick of the poor treatment from these large corporations.

It would be 0/zero if possible!!
I spent all morning trying to find a number to report interference with 2 side by side ATM'S in Bentleigh..def installing cameras under the password keypad.. tried 6 ways, 4 numbers and have given up. I am horrified I am a customer!! Over talking to robots. Give me a way of finding a real, live person!!

Feedback on Recent Loan Application Process

Dear Westpac personal loan,

I am writing to share my feedback regarding my recent loan application experience with your bank. I must address that I will not be borrowing money from your institution in the future.

My overall experience was very disappointing. Despite submitting all the required documentation, including the Visa grant letter as requested, there seemed to be a lack of clarity in the process. The request for a new Visa grant letter at the final stage of the application was unexpected and added unnecessary complexity.

It would have been more efficient and effective if the need for a new Visa grant letter was communicated from the beginning of the application process. Unfortunately, this lack of consistency and clarity has led to a waste of my time and energy.

I have always valued transparent and streamlined processes when dealing with financial institutions, and this experience has left me feeling unsatisfied.

I appreciate your attention to this matter and hope that my feedback can contribute to improving the customer experience for future applicants.

Thank you for your understanding.

I have been trying to get a copy of the Summary Statement for the Term Deposits of my SMSF required by the fund's auditor since the close of last financial year. I went to the Knox City Westpac branch for no less than 3 times.

The first time I was told I could get it online for the interests earned which is not acceptable by the auditor. It seems the staff was not even aware of such official statement by the bank. Then I was told to wait for the statements in the mail.

The same story was repeated the second time I visited the branch.

I visited the branch again this morning. Again, I was told the bank does not issue such statement. When I showed her the statement for previous financial year, she then asked me to deal with the head office, as it is not the branch's responsibility to deal with such matter. I would think that the bank has an obligation to issue such statement for tax purpose at the close of the financial year and not the customer running around.

I am seriously considering lodging a complaint with the Financial Ombudsmen on the matter.

Today I opened up my account to find it overdrawn. There are 4 payments that were either made 10 days ago or that the bank has repeated. Either way they have completely thrown out my account meaning next fortnight I will have no grocery money to feed myself or my animals. I am a pensioner with a fixed low income. Making these mistakes is not in anyway ok. Even if they made an accounting error 10 days ago this highly impacts the low income as we rely on the bank to keep ACCURATE, TIMELY records to enable us to effectively budget and manage what little money we have. Taking 10 days to correct records is not accurate nor is it timely. While the lady on the phone was lovely she did not have the facility or ability to look and advise where and why this issue occurred and in the 10 business day (14 calender) untill they can advise and maybe refund my money I will be on tenterhooks and seeking assistance from a food bank. Not at all ok. I explained this to the lady on the phone, Westpac has no solution to help despite this very much being their error.
Update; less than useful. I have received an email saying they decided there is no issue yet no explanation why these payments came out 10 days later and no apology at all. Not OK Westpac. Might change banks given this nonsense happens way too often.

Customer service is appalling and arrogant. Plus you get to wait on for ages before they answer.