Westpoleteamwear Reviews 

Only giving 1 because I can’t give zero!

This company’s customer services is horrendous!

Missed deadlines, meaning we didn’t have the team wear we needed in time for our Feis.
Poor quality.
Breached GDRP by giving multiple parents each others details.
To top it all off clearly messed up internally after orders were cancelled and tried to re-sell to us at a 20% discount, as a “goodwill gesture” - any half decent company would have offered them free of charge!

Avoid avoid avoid!!

Only giving one star as zero is not possible.
Design - nice
Quality - poor
Delivery - shambolic
Data Protection - nightmare

Avoid this company at all costs.

Westpole teamwear are capable of creating beautiful designs and teamwear, however, if you actually receive it is another question. Our dance school ordered dance dresses and other merchandise that were promised to be delivered before a competition, this did not happen. The date was pushed back multiple times and dancers had to go without on their competition day. Their customer service is shocking, often ignoring emails for weeks on end. When we finally received orders, they were muddled up, leading to a breach in GDPR where Westpole shared full names and addresses of their customers to other customers.
Furthermore, some of the items we received have been of poor quality, most of them coming apart in a matter of days, discoloured, out of shape, sizes all over the place, fraying sleeves/cuffs. A clear lack of attention to detail is obvious. Overall, I'd completely avoid Westpole as they are incredibly unprofessional and obviously do not value customers.

I have to give one star as their is no option for zero.
I ordered two full set competition tracksuits in January 2025 for my daughters who were having their WAG grades at the end of March 2025.

The website claims to have ‘best customer service’ ‘perfect for for everyone’ ‘premium fabric quality’ ´and a maximum of three weeks to make the order’. None of these claims were accurate.

The first tracksuit arrived in June the second in September/October.
No communications or explanations as to why the delay occurred.
They declined to cancel my order.
When the tracksuits did arrive they were of significantly poor quality.
Most of the items for my older daughter didn’t fit as during the 9-10 month time frame she had obviously grown.
This company is no longer used by the gymnastics club all three of my daughters attend, and I know of many other unhappy parents that had used this company.

In November 2025 Westpole Teamwear agreed to a refund and the tracksuits were sent back that very same day.
In January 2026 I contacted them again to say I had had no communications and no refund.
They then said I’d only have 50% refund which I am not agreeable to and I have not heard from them since. I have followed the instructions of citizens advice and still no replies from any of the contact options at Westpole Teamwear.

The customer service level has been poor. The contact number is never answered.
I have copies of all the emails I have sent and the final demands as advised by the citizens advice bureau and I am happy to share as proof.

There are many challenges to being a parent to active children and this was a significant and fully unnecessary cause of stress and anxiety.
I now have no tracksuits and remain £220 out of pocket.

Based on my experience I can only advise to fully avoid the use of this company. There have been no positives to my experience with Westpole and my complaints unfortunately remain outstanding.