West Riding Hyundai Reviews 

We bought a used Tucson just over a week ago from here and the Sales person Elise Rimmer was one of the best I have experienced in any industry over 30 years.
No question was too awkard or difficult or not answered honestly and she displayed total customer service from start to finish, no pressure at all. Nothing seemed too much for her to take care of and her attitude was 1st class over several days while I decided what was best for us. Very thorough and attentive to all aspects of the sale and after sale journey. Would definitely recommend to buy and use this dealership. It is simply how it should be, perfect.

Customer experience excellent from booking a service through to collection. The Bolton showroom is great. Comfortable waiting area with good selection of drinks. Service was completed in a couple of hours. Dealt with Nicola who is fab.

Very expensive for the work carried out. I was shocked to discover that the health check report received afterwards showed that the rear breaks still needed 'immediate further work' due to squeaking and that this wasn't included in the service already paid for. Plus the air conditioning system is showing as 'attention required'. It doesn't seem like much was actually covered in the service paid for? The car was at least washed on the outside which was something!

Nicola and jodie are 100% brilliant great dealership like the new place miles better

We have just purchased a new Hyundai Inster from West Riding Blackpool.
The whole process was a smooth one and the salesman David Gore was great to deal with, no high pressure sales techniques here thankfully!
Also a shout out to Lewis who helped us activate the digital key.
Overall a very good experience and we’re very impressed with our new car.

I Met Brodie Hamer at West Riding Hyundai Blackpool. He provided outstanding customer service in that he was polite, courteous, knowledgeable and had a willingness to go out of his way to provide answers to any question. He is definitely a credit to the company.

Superb customer care from Josh in the Service Department both on the phone and face to face Polite, confident and very knowledgeable in the car trade. Calm even when under pressure. If he is unsure of any question asked he will find out and get back to you. He even made me a coffee whilst I was waiting for my car to be returned. That's the definition of Customer Service.

Very happy good communication Very helpful sales team. Did everything ask them anything and you get the answer Very professional. Wold recommend to anyone thanks brodie hamer

Came in this morning seen by Nicola and. Becky everything went smoothly no issues

My wife and I have just taken delivery of our new Hyundai Santa Fe today. The experience and process of buying a new car can be quite stressful, It can be but if you go to West Riding Hyundai in Blackpool and are lucky enough to meet and be dealt with by David Gore, the process with be anything but stressful. David is knowledgeable, not pushy in the slightest and genuinely cares. From start to finish the process was enjoyable and completely stress free. Anything David said he would do he did without hesitation. This is the second car we have bought from David Gore, both occasions have been without drama and relaxed. So thank you David you are a credit to your company.

Car was in due to Engine management Light illuminating. Service reception staff were both very polite and efficient, Victoria said at the outset what it probably was and she was right, EGR. No messing about, replace straight away under the Warranty and I was on my way. Great service and a very good first experience of West Riding Group.

Excellent service from Diane today. Very friendly and professional. Would highly recommend. Five star service!

⭐ 1 star

Extremely disappointing experience with Hyundai Bolton.

I reserved a Motability vehicle with Rehana and paid a £500 deposit. Unfortunately, during the application process it was discovered that I needed 12 months remaining on my DLA entitlement, but I only had 8 months. As a result, I was unable to proceed with the vehicle and had no choice but to cancel.

I completely understand that the Motability eligibility requirement meant I couldn't go ahead — that isn't Hyundai Bolton's fault. What was extremely disappointing was how the cancellation and refund were handled.

The manager, Martyn, was initially reluctant to return my £500 deposit. I found this particularly frustrating given that I was unable to proceed because of the Motability eligibility requirements, not because I had simply changed my mind.

The communication was also extremely poor. I was repeatedly left chasing for updates, received very few call-backs, and felt completely ignored by the manager. What should have been a simple cancellation and refund turned into a frustrating two-week ordeal.

Eventually, the refund was agreed and I did get my £500 back, but it took around two weeks for the money to actually be returned.

Rehana herself was helpful, but unfortunately the way the situation was handled by management completely ruined the experience. A customer should not have to repeatedly chase a dealership to get their own money back, particularly when the reason for cancellation is a Motability eligibility issue.

I would not recommend Hyundai Bolton based on this experience. The lack of communication and the attitude towards the refund were extremely disappointing and could have been handled far more professionally.

Service was good. Kept updated about everything and was fast. excellent. Thanks to Kareena

I really happy, having today a new car , also I thanks Kareena for her wonderful customer service. I really appreciate her she is very helpful. Again Thank you so much Kareena your really doing fruitful jobs.

I bought a manual Hyundai i10 from Blackpool previously and I was really pleased with it. My husband suggested I try an automatic as it will be nicer to drive. I'd received a text about an event they had on and I looked to see what cars they had. I was very interested in one and I called and spoke with Paul. Paul offered me a good price for trading in my car as long as it was in as good a condition as I said it was (it was). I took the automatic i10 for a test drive and I absolutely loved it. I noticed that one of the wing mirrors wasn't folding in when locking the car. They said they'd order the part and would have it ready for collecting the following week. Unfortunately they had ordered the part for the wrong mirror. As we were already on our way to exchange the car when they realised, we continued with the part exchange and took the new car home. Paul said they would get the correct part ordered, and then they would come and collect the car, fix the motor in the wing mirror and then return the car to me, which they did. It was a pleasure to deal with Paul and Brodie. They were very helpful, explained everything to me if I didn't understand something - I don't understand all car speak !! I am thrilled to bits with the car. I would absolutely recommend Paul and Brodie at Blackpool. They are brilliant. Thank you both for looking after me.

We got a motability car from them then when we wanted to return it it was an absolute nightmare. They told me they had no room to take it back but when I told them I would report them they soon changed there minds. The manager when we arrived to take the car back was so ignorant and treated us in a bad manner. I would never use this dealership again.

Blackpool WestRiding Hyundai

There I was, dropping an almost 5 year old Kona in to West Riding Hyundai for a small warranty repair when I saw a new car in the window.

I hadn't gone in looking for a purchase and I wasn't actually prepared to buy a car there and then. The new car was nice and piqued my interest.

Brian approached and took time to chat with me even though at that point I was just looking. We communicated over the next couple of days where I tested his patience with a million questions and he was always pleasant and happy while answering them all.

The transaction went ahead, he worked with me regarding my private plate requirements and confirmed when the deposit had safely arrived prior to handover.

I collected the car on the agreed date. Brian spent time going over the car before I drove away, ensuring everything was to my satisfaction.

The following day he called to check if everything was ok. Of course it was.

From start to finish, Brian was honest and courteous, speaking plainly and without pressure.

This is our 4th Kia/Hyundai vehicle in the last 7 years. We are a multi car household and stick with what we know and love - Long warranties, good service and value for money.

Having found the exact newer n-line s model i was after at WR hyundai Blackpool contact was made and Brian was tasked with the sale and cost to change with trade in. Market value given on trade in. Brian made the whole experience hassle free, polite and courteous throughout.

I was in the market for another car. Spotted one I liked the look of at West Riding hyundai Bolton. but couldn't get there till the next day phoned up spoke to Jonathan . No problem. Went to see it the next day was met by the lovely Jonathan. There was absolutely no pressure what's so ever everything was so laid back alovely lady came with us on a test drive again no rush showing us all the gadgets the car had.
Got back to the showroom which is spotless to still no pressure I went ahead with buying the car. Jonathan made the transaction so easy and stress free it was brilliant.
Went to pick the car up after being valeted and they agreed to take mine in part ex. Jonathan handled everything from start to finish.
Again even set up blue tooth for me and went through all the different things. Absolute perfect service from Jonathan and all the team there. N must mention Adam who when I had to phone up with a tax query on my old car again that was handled from there end without me having to go through the Dvla. The whole team are amazing thank you especially to Jonathon. I am so. Pleased with the car
Yvonne Sullivan