My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
Company replied
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
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Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Reply from Wex Photo Video
Thank you. We look forward to helping again in the future.
Reply from Wex Photo Video
Melvin,
We appreciate your positive feedback! We're so pleased you were happy with our stock availability, pricing, and timely delivery.
Wex Customer Services
Excellent service from WEX yet again.
August 27, 2026
Reply from Wex Photo Video
Anonymous,
We appreciate your positive feedback. We are so pleased to hear that you consistently receive excellent service from us.
Wex Customer Services
Very satisfied customer
I traded in some items for a new lens. Received valuation which was happy with. Received labels to download and took my parcel to local post office which had a DPD collection point. I was informed by DPD that the parcel had been collected and was on its way. The next day DPD advised me they had delivered parcel to WEX i then received an e-mail from WEX confirming receipt and that they were examining my gear.
Next day I received an e-mail confirming they were offering me slightly more. I accepted .
The lens I wanted was out of stock but they reserved me a copy. I was kept up to date at all times and when lend did arrive I phoned wex who dealt with the transaction and were able to send the lens the same day.
I received the lens the following morning.
Service was excellent throughout and I can thoroughly recommend WEX
August 27, 2026
Reply from Wex Photo Video
Stephen Seddon,
We are so pleased to hear about your excellent experience with our trade-in service and the subsequent purchase of your new lens. It's wonderful to know that the valuation process, communication, and delivery all met your expectations. We truly appreciate you taking the time to share such positive feedback and for recommending us. We look forward to assisting you again in the future.
Wex Customer Services
Reliable service as always
Everything turned up as advertised, well packed and
even delivered earlier than expected.
August 26, 2026
Reply from Wex Photo Video
Paul,
We're delighted to hear that everything arrived as advertised, was well-packed, and even delivered earlier than anticipated. We appreciate your positive feedback!
Wex Customer Services
The item was ready to pick up in the…
The item was ready to pick up in the Whitechapel store the same day when ordered online. The store staff were courteous and was happy to let me wait in the store with my foldable bike for my Uber should I want to. The store was big. I got the cheaper BenQ monitor and it works great do far and the screen colour matched my MacBook well.
August 24, 2026
Reply from Wex Photo Video
Adrian,
We're so pleased to hear you had such a positive experience with your recent online order and in-store pickup at our Whitechapel store. It's wonderful to know our staff were courteous and that your new monitor is working perfectly and matching your MacBook's screen colour so well.
Wex Customer Services
Reply from Wex Photo Video
Harry Howells,
We're so happy to hear you consistently have a great shopping experience with us! We appreciate your kind words.
Wex Customer Services
Reply from Wex Photo Video
Many thanks for your feedback!
Danny J was super clear and helpful
Danny J was super clear and helpful, and resolved issues to a way better result than I'd expected, huge thanks.
September 3, 2026
Unprompted review
Reply from Wex Photo Video
R S,
We are so happy to hear that our team member was super clear and helpful, and that we were able to resolve your issues to such a great result. Thank you for your kind words!
Wex Customer Services
Purchase of Eizo monitor
The Eizo monitor I purchased was well priced and the order processed very quickly. The courier had a problem with delivery but service from WEX was excellent in all respects and I received the monitor in just two days.
August 26, 2026
Reply from Wex Photo Video
John Phillips,
We're delighted to hear that your Eizo monitor was well-priced and that your order was processed quickly. We appreciate you acknowledging our excellent service in resolving the delivery issue, and we're glad you received your monitor so promptly.
Wex Customer Services
Reply from Wex Photo Video
Jordan Heath,
We appreciate your positive feedback! We are so pleased to hear that your delivery was quick and that the item was well-packaged and exactly as described.
Wex Customer Services
Would recommend :)
Ordered a canon camera which had been a pain to try and get anywhere else, the product was delivered swiftly with no issues at all.
August 27, 2026
Reply from Wex Photo Video
Lauren Docherty,
We're so pleased to hear that you were able to get the camera you were looking for and that it was delivered swiftly without any issues. We appreciate your positive feedback!
Wex Customer Services
The items came well packed and quick
The items came well packed and quick . Wat I ordered came exactly what I expected and there website is easy to navigate I will buy from them in the future again
August 27, 2026
Reply from Wex Photo Video
Marcel Kossen,
We're so pleased to hear that your items arrived well-packed and quickly! It's wonderful that what you ordered was exactly what you expected and that you found our website easy to navigate. We look forward to your future purchases!
Wex Customer Services
Excellent service throughout
Excellent service throughout, from the trade-in experience to the delivery of the final product.
A happy satisfied repeat customer who will return.
August 25, 2026
Reply from Wex Photo Video
S Lloyd,
We're absolutely delighted to hear that you experienced excellent service throughout, from your trade-in to the delivery of your final product. It's wonderful to know you're a happy, satisfied repeat customer who will return!
Wex Customer Services
Excellent customer service from Adele…
Excellent customer service from Adele and the team. Always a very friendly welcome and in depth knowledge of products. Would highly recommend. Thank you.
August 27, 2026
Reply from Wex Photo Video
Penny B,
We're so pleased to hear about your excellent experience with our customer service team! It's wonderful to know you always receive a friendly welcome and appreciate their in-depth product knowledge. Thank you for your high recommendation!
Wex Customer Services
Amazing as always.
Amazing as always.
A great selection of goods with accurate details and advice.
A seller you can trust.
Very quick delivery as well - thank you.
August 25, 2026
Reply from Wex Photo Video
Nicholas Ward,
We're absolutely delighted to hear that your experience with us is "amazing as always"! It's wonderful to know you appreciate our selection, accurate details, and quick delivery. We truly value your trust.
Wex Customer Services
Free delivery and item exactly as…
Free delivery and item exactly as described - arrived next day
August 27, 2026
Reply from Wex Photo Video
Mrs Evans,
We are so pleased to hear that you received your item exactly as described and that our free next-day delivery service met your expectations. Thank you for your positive feedback!
Wex Customer Services
I found exactly the camera I was after
I found exactly the camera I was after. Immaculate condition, fast and safe delivery, and a fantastic price. Highly recommend.
August 16, 2026
Reply from Wex Photo Video
Billie-Jo,
We're so pleased you found the camera you were looking for in immaculate condition! It's wonderful to hear you experienced fast and safe delivery, and found the price fantastic.
Wex Customer Services
Correctly described
Correctly described, great delivery and just what I expected from WEX as I have always had an excellent experience from them over many years.
August 26, 2026
Reply from Wex Photo Video
Arthur Summers-Glass,
We're delighted to hear that the item was correctly described and that the delivery met your expectations. It's wonderful to know you've consistently had an excellent experience with us over many years!
Wex Customer Services
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