My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
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I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
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Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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I needed some genuine canon ink
I needed some genuine canon ink. Wex had it at good price so I bought it. Delivery on time. Not much more to say. John Burnett.
August 24, 2026
Reply from Wex Photo Video
John Burnett,
We're glad to hear we had the Canon ink you needed at a good price and that delivery was on time. Thank you for your positive feedback!
Wex Customer Services
I normally buy from Norwich or…
I normally buy from Norwich or Cambridge branches,but I thought I would try and buy this time online.The process was quick and straightforward with the item ordered on a Sunday and delivered on Wednesday.I was impressed with how quick and easy it was.
August 24, 2026
Reply from Wex Photo Video
Frank Freestone,
We're so pleased to hear that your first online purchase was quick and straightforward, and that you were impressed with the speed and ease of the process!
Wex Customer Services
Great choice of products
Great choice of products, the prices are competitive and delivery is always fast and reliable.
August 4, 2026
Reply from Wex Photo Video
Lisa,
We're so pleased to hear that you appreciate our product selection and find our prices competitive. It's wonderful to know that our delivery is consistently fast and reliable for you.
Wex Customer Services
A big shout for the Putney team
A big shout for the Putney team, always so customer focused, I had a missing camera strap eyelet and they searched in the warehouse for a spare one. A small but important detail. Thank you Putney Team
June 24, 2026
Reply from Wex Photo Video
Tony Samuel,
We are absolutely delighted to hear about your positive experience with our team. It's wonderful to know that our efforts to be customer-focused made such a difference, especially with finding that important camera strap eyelet. Thank you for sharing your feedback!
Wex Customer Services
Providing a fair price for my Fuji XT-3…
Providing a fair price for my Fuji XT-3 Camera in P/Ex
and helpful staff in regard to my purchase of a Fuji XT-5 camera.
The downside was that when I made contact my view was that I had secured an XT-5 on offer priced at £1249 but when I received the quote for XT-3 On accepting quote I was advised that it had been sold in the meantime. I am pleased with the one received, so no harm done!
August 26, 2026
Reply from Wex Photo Video
Donald,
We appreciate you sharing your experience with us. We are pleased to learn that our team provided helpful assistance and that you are satisfied with your new Fuji XT-5 camera. We understand your initial disappointment regarding the XT-5 you believed you had secured at a specific price, and we regret any confusion that arose. We are glad that, despite this, you are happy with your purchase. Your feedback is valuable to us.
Wex Customer Services
Reply from Wex Photo Video
John Lawrence,
We're delighted to hear that you found our pricing to be very good, the ordering process easy, and the delivery exceptionally rapid. Thank you for your positive feedback!
Wex Customer Services
Reply from Wex Photo Video
Gary Dyson,
We appreciate your positive feedback! We're so happy to hear that your ordering experience was easy and that you received excellent service. Thank you!
Wex Customer Services
Late delivery, not next day as promised.
WEX sent me my item very quickly.
The problem I had was the delivery which is out of WEX control but they are still responsible.
Next day delivery, by DPD, was promised. I received a message from them next day saying my package was the next delivery on the route and would be with me within 30 minutes. It did not arrive until another 2 days later with no explanation of why.
August 26, 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave us this feedback on your order delivery experience via DPD.
Sincerest apologies for this delay in delivery. From checking you order and tracking information I can see the delivery service was a 2-3 working day service. Apologies for any confusion caused by DPD messaging & the subsequent delay without explanation, we certainly expect better for our customers.
We have processed a refund of your delivery charge paid as a goodwill gesture & if there is anything else we can do for you please don't hesitate to get in touch.
Kind regards,
William
Customer Service Management Team
Excellent service will use again
August 26, 2026
Reply from Wex Photo Video
Derek,
We appreciate your positive feedback. We are delighted to hear that you had an excellent experience with our service and look forward to assisting you again.
Wex Customer Services
Lee Filter Adapter Ring
Excellent quality item and very quickly despatched , always found these guys deliver , many thanks !!
August 26, 2026
Reply from Wex Photo Video
Andrew Baines,
We are so happy to hear you are pleased with the quality of your item and our quick dispatch! Thank you for your kind words; we truly appreciate your continued support.
Wex Customer Services
Incredibly quick service
Incredibly quick service.
Great condition. Exactly as described.
August 24, 2026
Reply from Wex Photo Video
MRS R J SMITH,
We appreciate your positive feedback! We're so pleased to hear that you experienced incredibly quick service and that your item arrived in great condition, exactly as described.
Wex Customer Services
The items I ordered were correct and…
The items I ordered were correct and arrived quickly.
August 24, 2026
Reply from Wex Photo Video
Jo,
We appreciate your positive feedback! We're so pleased to hear that your order was correct and arrived quickly. Thank you for sharing your experience.
Wex Customer Services
Truthful information about the product
Truthful information about the product. Super-fast delivery.
August 26, 2026
Reply from Wex Photo Video
Mr & Mrs G. London NW4,
We appreciate your positive feedback! We're so pleased to hear that the product information was accurate and that your delivery was super-fast.
Wex Customer Services
Online ordering was easy
Online ordering was easy. Click and collect worked as Wex said it would and thereafter in the Edinburgh shop were friendly, efficient and helpful
August 26, 2026
Reply from Wex Photo Video
Mike Chandler,
We're so pleased to hear that your online ordering experience was easy and that our click and collect service worked perfectly. It's wonderful to know that our Edinburgh shop staff were friendly, efficient, and helpful. Thank you for your positive feedback!
Wex Customer Services
Reply from Wex Photo Video
M.Smith,
We're so happy to hear you had such a positive experience with our service. We truly appreciate your kind words.
Wex Customer Services
Great price and product.
August 20, 2026
Reply from Wex Photo Video
Stewart Appleyard,
We are so happy to hear that you found both the price and product to be great! We truly appreciate your positive feedback.
Wex Customer Services
Ordered a used canon 18-200mm lens with…
Ordered a used canon 18-200mm lens with image stabiliser. Received within 48 hrs . I hadn’t received the confirmation email initially but customer services were very quick to send it when I enquired. Lens is fab just what I wanted and in very good condition . Excellent experience . I highly recommend as I also was directed to this company by a friend . The price was good too.
September 1, 2026
Unprompted review
Reply from Wex Photo Video
samantha woolley,
We're thrilled to hear that you're so happy with your recent purchase and that the lens is exactly what you wanted! It's great to know that our customer service team was able to assist you quickly with your confirmation email. We appreciate you recommending us to others!
Wex Customer Services
Putney store didn't have in stock so ordered online
Putney store didn't have a Canon Pro-200s printer in store or stock but the assistant answered my queries. Ordered online and it was delivered by DPD the next day. Price seemed to be similar at all outlets.
August 25, 2026
Reply from Wex Photo Video
Martin H,
We appreciate you taking the time to share your experience. We are pleased to hear our assistant was able to answer your questions despite the item not being in stock. We are also glad to know your online order was delivered promptly. Your feedback is valuable to us.
Wex Customer Services
Very good service fast and reliable not…
Very good service fast and reliable not used product yet but would recommend this wholesaler
August 22, 2026
Reply from Wex Photo Video
Carl Ross,
We're so pleased to hear you had a positive experience with our service. We hope you enjoy the product when you use it!
Wex Customer Services
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