W Hamond Jewellers Reviews 

I have ordered a £1100 bag on 4th of April. Today is 11th of June. I still haven’t received it. After I put my order through I received a normal confirmation email. Few weeks passed nothing arrived. I contacted customer services. After few days the came back to me that the bag has 12 weeks waiting list and thats why they send me an email to contact them ! (I didnt receive an email to contact them and why shouldn’t you mention it while the customer is ordering?! On the website?!) anyhow I decided to wait. Through all these weeks there was no follow up email nothing I emailed them again in 3 weeks to get an update after 4-5 days they replied that there is no update ( the way they respond is I owe them something😂 ridiculous customer service) now after almost 3 months again not even one email of update they refuse to give me an approximate delivery time. So Im applying through my bank to get a refund and I though they deserve a one star review.

Very efficient. Earrings as expected

Was able to purchase the ring which I wanted and in my size. Next day delivery was excellent and on time via Royal Mail. Ring arrived in beautiful padded ring box in perfect condition. Really pleased with service thank you

Fantastic service to repair and return my ring. Amazing communication through every step and next day delivery. Customer service is excellent and all staff a credit to the company. Thank you much.

Great communication through each stage of the ordering and delivery process. Item was well packaged and exactly as described.

Customer service was very helpful,understanding in helping to deal with and resolve the problem I caused myself.

Excellent service, with next day delivery.
Beautiful quality jewellery!

I paid in full to a firm in Whitby, in January , then I got a message from a shop in Ashbourne saying thanks for the order it will be delivered to us on 04.04.25 and then posted out. I didn't expect any delay as this was not mentioned when ordered. This was a wedding ring and as I had ordered it well in advance ,I was annoyed but decided to wait til April. The date came and went no ring no correspondence. I contacted them and was told oh sorry it didn't arrive it will be another 2 weeks. 3 weeks later I contacted them again and said send me the ring or refund as this is not a service. I was told oh sorry its completely our fault no one has chased it up. I eventually received the ring 4 months,, yes 4 months after ordering and me contacting them 4 times . You would have thought after such a poor service an apology and discount would be offered but no nothing.

The item would be a 5* item, however the service has been very poor. I ordered a bracelet for a friends' birthday in Janauary, it was in a large size, which after looking at a number of sites I knew was in short supply. Hamonds were showing stock and accepted the order (and payment). It then appeared they were struggling to source and supply the item. It took 5 months for the item to be delivered. The only communication I received was when I contacted Hamonds for an update - I have to say they did always reply.

Very quick postage efficient, items are just as described lady they were purchased for was very happy

We received our package in a timely manner. Updates were supplied. We were very pleased with the products and presentation when we received our order. I have used this company a few times in the past and have always been happy with the service and products.

Still waiting for a refund on an item that was sent to their returns team on the 16 May. Was advised that a refund can take up to 14 working days, which in this day and age is really not acceptable. Sent an email enquiring about the refund yesterday but no response yet.

I would be interested in understanding why it takes so long to process a refund! This is the slowest I have experienced anywhere for some time!

The Clogau ring was good, only issue was showing product in stock but then took 3 weeks to come. Called and was told that the last one in stock was substandard so they had to order another one

Great company always kept me up to date with my order and also value for money. Thank you Aaron for personally cared for the ring and making sure it was packed right for delivery

Excellent speedy service - from online purchase to DPD delivery took only 48 hours!

Fantastic - highly recommend!

Bad experience. Bad delivery time, not even got all my money back

I ordered a Georg Jensen bangle which was not suitable from W Hamond .I was advised on the phone to return the item to CW Sellers( the same company but at a different location)as the "refund would be issued more quickly".I followed this advice.I returned the item on May 9th 2025.It was registered as being received on May 12th,2025 .
I am still awaiting my refund.
Very poor customer service all round .
Other Yorkshire based jewellers such as Berry's Jewellers in Leeds offer an exemplary service in comparison to the sub standard service from W Hamond and C W Sellers.
Updated review in response to the Retailer's reply -
The refund was indeed issued on May 29th because I phoned W Hamond, to request this was issued immediately,this initiated the refund ...had I not taken this action I am sure I would still be waiting.Anyway it's now completed ,thankfully I do not have to interact with this jewellers again .