Whatnot Reviews 

10,932
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,717 reviews, reviewers had a great experience with this company. Consumers genuinely appreciate the endless variety of unique items and entertaining live streams that make online shopping exceptionally fun and engaging for everyone involved. People also find the platform very easy to navigate, consistently highlighting wonderful prices, brilliant merchandise, and quick shipping on all of their orders. However, some people mentioned receiving merchandise that contained undisclosed faults or dealing with products from certain unreliable sellers that did not meet expectations. Others experienced unexpected delivery charges, confusing shipping costs, or frustrating difficulties when trying to process returns for damaged items they purchased. A few users also noted that the auction pace can feel overwhelming at times.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting high disagreement among reviewers. While many... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is easy to... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the fantastic deals, cheap items,... See more

Application

Clients share positive opinions on app, highlighting the incredible treasures discovered and great... See more

Website

Consumers express satisfaction and enthusiasm for the website, highlighting it as an amazing platform for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

With Whatnot you got updates on when you're parcel had been dispatched and arrival date. Only downside is it's addictive as items are cheap and great.

Rated 4 out of 5 stars

I really enjoy shopping on whatnot the only thing that I find frustrating is if I buy something and get free shipping I have to stay on that channel I am just learning the process but if I look at ano... See more

Rated 4 out of 5 stars

The platform is great for buyers like me who prefer to shop online. The variety from food to clothing to beauty is unmatched including prices. Several opportunities for improvement include 1. g... See more

Rated 5 out of 5 stars

I kept finding my husband watching Whatnot for hours on an evening after work and then no end of parcels getting delivered which he said were Christmas presents. I was getting annoyed with him until I... See more


Company details

  1. Collectibles Store

Written by the company

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.


Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(10,932)

7,741 reviews in the last 12 months

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Rated 5 out of 5 stars

Community love…

I’ve been on here just a couple months now and so far the community is fantastic and friendly! Great place to buy and sell new or gently used items.

August 13, 2026
Unprompted review
Rated 4 out of 5 stars

The process for bidding and payment is straightforward, but..

The process for bidding and payment is quite straightforward. You do need to watch, and listen, carefully to make sure you know whether you're buying new, tested, or untested items.

Delivery costs are confusing as I've seen sites where you get up to six items for one delivery cost, and others, only one! It's not spelt out on every site, unfortunately!

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Protections Are Phony

Whatnot does not actually respect/make good on their buyer protection policies. I received completely damaged cards and they refuse to issue a claim for the face value of the cards. Terrible experience and customer service - buy at your own risk.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid, Complete scam site, seriously AVOID.

Complete scam site, none of the sellers are honest, i have had items not arrive at all, or had the completely wrong items sent, and items that were literally fithy black in soot and dust, and one covered in chocolate hand prints!! I spent hell of a lot of money on make up produts that were completely out of date.. and some of them covered in an undisclosed oil/dirt liquid, also never mentioned on the live streams, AND a lot of them as much as 20 YEARS OUT OF DATE.. some only 8 years OUT OF DATE, this is not acceptable, and NONE of this actually mentioned on the live streams of course, or they wouldn't all sell their rubbish.
Whatnot said my account was flagged and suspended, as i had asked for refunds for everything that was wrong, their buyers protection they say you are entitled to, dosn't actually exist. They protect their sellers who are scamming you all instead of protecting the ones who have been scammed, you may get a £2 refund you may get a £10 refund for wrong or missing things, but once you ask for a bigger refund for completely wrong out of date stuff they bar your account and tell you that your not entitled because you abused their refund process. DESPITE sending them MANY MANY MANY photos of all the out of date stuff, they still refuse you. Eventhough you have blaitently proved your case..
AVOID this site if you know what is good for you.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Whatnot works

Love that a lot of sellers make the bidding fun and exciting. I also had a problem with a bidder not giving a proper description and then refusing to cancel, but whatnot worked with me and gave me a solution to the problem without dealing with the seller.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Whatnot is great

Been using Whatnot for a while now and have made a lot of purchases from multiple sellers. Only had one issue to date which to be fair was quickly addressed with the seller and whatnot were amazing offering a full refund due to goods not as described. All other products have been amazing and at incredible prices.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

The shows are great!!!

The shows are great!
Legacy Legends with Diamond girl and Diamond boy are so much fun. The diamonds are amazing such sparkle.
Jay's Jewels gold has some great gold deals. Jackie is a fun host and keeps the show going.
Hairy Tornado is great, they have awesome deals and keep the show moving.. Josh and Hailey are the perfect team!! Love them
Mayamila jewerly with Diego, Josie and Drew are a great show only selling REAL gold at great prices.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Whatnot does not care

Whatnot does not care whatsoever about the users of the app. Their customer service is absolutely abysmal. Be extremely cautious about using this platform as either a buyer or seller. You will be entirely on your own if any issue arises. If you didn't receive your cards, they don't care. If you're harassed, they don't care. Beware.

August 11, 2026
Unprompted review

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