BBC iPlayer won’t allow viewing when abroad (unless previously downloaded) so my charming and witty wife took a punt on When Away, but unfortunately neither of us septuagenarians could fathom out how... See more
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We use a similar service in Lanzarote so we tried Whenaway when we were on holiday in France. Absolutely splendid. We watched all our normal programs with delight. The streaming services we will c... See more
First time using a vpn, and decided to pay after trying a free one which loaded fine but had no instructions on how to use. Whenaway was less impenetrable, but could still improve and simplify the p... See more
Had been a customer for some time and an excellent service. But for now unable to avail of service. When I need to cancel full process handled with great competence and completed within an hour. 10/10... See more
Company details
About When Away
Written by the company
Connect to our UK network from anywhere in the world for a secure VPN connection and access all UK sites, shows and apps!
Contact info
18-19 Iron Gate, DE1 3GP, Derby, United Kingdom
- support@whenaway.co.uk
- www.whenaway.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT WASTE YOUR MONEY
DO NOT WASTE YOUR MONEY - I was in Spain and thought I would try this - didn't work - customer is outsourced had 3 different advisers none of which did scything- then advised me to go back to When away direct - who don't answer you. TOTAL WASTE OF MONEY
Used them before
Used them before, good Customer Service, a little piece of “home” whilst “away”!,
It was very easy to access & I could…
It was very easy to access & I could keep up to date with English Tv. Thank you
The VPN generally worked well for me in…
The VPN generally worked well for me in Mallorca. I did have to turn it off and on a few times when the stream paused. A couple of times I turned it off and my Channel 4 streaming continued working which was odd but it worked!
Not Does What It Says On The Tin
I paid for selected choice, followed procedure to gain access to stream via recommended vpn. couldn’t access chosen stream despite following instructions & several attempts, a complete waste of money
I had forgotten how to use the VPN
I had forgotten how to use the VPN with an iPad - when I asked a question, I received clear and concise instructions within minutes.
Helpful customer service
Helpful customer service. Despite being a bit of a technophobe and an OAP they responded to my request for help setting up the VPN
I wouldn't say one of the best service…
I wouldn't say one of the best service providers but I would say " The best service provider"
Slowed down my Internet to the point I…
Slowed down my Internet to the point I couldn't use it at all.
buffering
Too much buffering to allow me to watch the 6 nations rugby abroad using ITVX
Easy to use in lots of Countries without any problems …
Used whenaway vpn for all of February 2024 in Malaga Spain
Have used this service in Denmark ,Germany,Portugal Greece and Thailand over the last 4 years
Very easy to buy and use all without any problems
Excellent coverage while on holiday in…
Excellent coverage while on holiday in Malaga
Will definitely use again while abroad
It was brilliant to be able to watch…
It was brilliant to be able to watch any channel I liked and download programmes for later including the latest sky movies
Best I've tried....
I used whenaway for four weeks while I was in Spain on holiday, it worked great, I could watch all my favourite tv programmes and just being able to get it for the 4 weeks was ideal a.
Very much like that this can work for a…
Very much like that this can work for a week at a time.
Would be even better if could get it through fire stick
I was in Portugal… I didn’t read…
I was in Portugal… I didn’t read anywhere that I had to be in the UK.
So it was a waste of money.
Tried when I got home, still had a couple of days on it, it wouldn’t show any programs I wanted to watch, although they were being shown on here. 🤷🏻♀️
An excellent alternative for those who…
An excellent alternative for those who want to enjoy long stay vacations abroad without having to struggle with foreign language TV. Cheap and reliable.
Good product
Straightforward and easy to use. Connected every time with no problems. Able to access everything Whenaway said I would be able to.
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