Absolutely 💯 awful housing association. Obnoxious rude.unhelpful . Rang into report squirrels in loft .told no cant report it gas inspection not done yet altho its being done Tuesday. They do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased all round with WHG - repairs have been quickly and correctly first time (most of them without me even asking - it was just scheduled and they did it). Phones are answered quickly by staf... See more
I've been sat on the phone waiting to get through to someone for 45 mins so far and still no answer. The doors are closed call centre is still open so why is nobody picking up?... Dreadful online ser... See more
Company replied
I'd like to give 0 * but there's no option.ive been having neighbour issues for 5 years,and we are on our last thread.they take months to repair anything,won't allow cctv for security and refused,and... See more
Company details
Written by the company
We provide affordable homes for rent, shared ownership and sale across the Midlands. And we work in partnership with our customers to keep their homes safe, secure and comfortable. whg was formed in 2003 with a mission of being dedicated to the success of our people and places. It’s this mission that continues to guide and motivate us. We own and maintain around 21,000 homes, from flats in tower blocks to detached family homes and purpose-built wellbeing schemes for people aged 55+. We have developed a range of bespoke support services that complement our role as a landlord. We call these our 'Here when you need us' services. Any customer who needs it can come to us for expert support managing their money, getting into work, learning new skills or simply living life to the full.
Contact info
100 Hatherton Street, WS1 1AB, Walsall, United Kingdom
- 0300 555 6666
- enquiries@whgrp.co.uk
- www.whg.uk.com
1.7
Bad
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give zero stars I would…
If I could give zero stars I would absolutely shocking customer service. Since April I have had no radiator in my bathroom as it needs replacing. I have to use an electric radiator in my bathroom because they haven't given me an appointment for the replacement radiator and I've tried to call and find out when it is but they NEVER answer the phone.
April 28, 2022
Unprompted review
Reply from whg
We're sorry to hear about your experience, Ellie. Hopefully, we have managed to provide you with an update. If not, please do give us a call on 0300 555 6666. You can now manage your home online here manageyourhomeonline.whg.uk.com - it's the quickest and easiest way to book a repair.
Advertisement
Relocation team are useless there
Relocation team are useless there. I’m applying for house from 8 years and nothing. I’m not been even in top 10. They discriminate people and not care about any problems which we are facing with renting from privet landlord.
October 11, 2022
Unprompted review
Reply from whg
We are really sorry to hear about your experience Siwy. We have a very high demand for our homes, and waiting times will depend on what band you are in - prioritising those in greater need of a home. You can find more about how we allocate our homes here chooseandmove.whg.uk.com/p/home. You might want to seek independent advice about your housing options from your local citizen advice.
I am very pleased with Nad at…
I am very pleased with Nad at WHG,helpful,listened,did not interrupt me when I was speaking.Also I`d say that he did make notes on whg system.Very important. 10/10.
Communication is the key.I have been with whg for a year and the quality of service is excellent which is far far better than my previous tenancy in costa del Wolverhampton Midland lack of heart.Would highly recommend WHG.
March 22, 2022
Unprompted review
Reply from whg
This is wonderful to hear, Roger, thanks for your comment.
Good Landlord!
I was a tenant of WHG for a year and needless to say, they gave me all the support I needed.
June 8, 2020
Unprompted review
Reply from whg
Great to hear, Katie, thanks for your comment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.