How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer was very efficient. Bad news, I'd booked an early morning visit (7.15-8am). The day before I got a text saying the engineer would be there between 11.50-2.50pm. So nowhere near the time I had... See more
Company replied
Very polite helpful and knowledgeable engineer. Kept us informed throughout. Contact mad again a couple of days later to see if problem resolved, and as had not used cooker that much agreed to write... See more
Call out was for a broken fridge display. It was easy to arrange the appointment online. Date was given and nearer the date, more exact timing. First engineer on time , diagnosed problem and ordered p... See more
3.3
Average
4K reviews
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Excellent job done!
March 27, 2026
Reply from Whirlpool UK
Hi
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Thanks,
Mohammed
Amazing customer service I have been…
Amazing customer service I have been with appliance care for over 10 years it’s peace of mind if any appliance breaks down I am only a phone call away fir the repair
March 25, 2026
Reply from Whirlpool UK
We appreciate your long-term patronage and are so glad to hear that our appliance care brings you peace of mind with our repair services. Thank you!
Firstly the wrong part was send
Firstly the wrong part was send, on the phone, still not the right part, finally 3rd time lucky, the right part was sent, they never gave up until I was satisfied thank you
March 19, 2026
Reply from Whirlpool UK
We appreciate your patience in resolving the issue and are so glad we could finally get the correct part to you. Thank you for your feedback!
Thanks,
Ellen
Great Service very professional and a…
Great Service very professional and a great positive experience.
March 3, 2026
Unprompted review
Reply from Whirlpool UK
We are happy to hear that you had a positive experience with our professional service. Thank you for your great feedback!
Reply from Whirlpool UK
Hello,
Thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Thanks,
Ellen
Reply from Whirlpool UK
We're happy to hear that the information provided helped resolve the issue. Thank you for sharing your positive experience with us; we appreciate it!
A full solution easilly delivered.
February 25, 2026
Reply from Whirlpool UK
We're happy to hear that our solution was easily delivered. Thank you for your positive feedback; it means a lot to us.
An efficient dishwasher repair…
Easy to book the dishwasher repair appointment on line, good communication and the engineer carried out the repair within half an hour of arriving
February 25, 2026
Reply from Whirlpool UK
We're happy to hear that booking your dishwasher repair was easy and the engineer resolved the issue quickly. Thank you for your positive feedback!
Good helpful professional . Also understanding of the recent sad loss of my dad
The engineer Terry was positive and helpful problem solved . Also sensitive to the fact I'd not long lost my lovely Dad
February 24, 2026
Reply from Whirlpool UK
We're happy to hear that the engineer was helpful and positive. We appreciate your feedback. Thank you for sharing.
Reply from Whirlpool UK
Hi,
We truly appreciate your review and are happy to know our service met your needs! We’re here for you should you require any further assistance.
Thanks,
Ellen
Great experience with Whirlpool
Great experience with Whirlpool. They sorted my dishwasher issue in no time. I strongly recommend.
February 18, 2026
Unprompted review
Reply from Whirlpool UK
Hello,
Thank you for your review. We are pleased to hear that your experience was positive and appreciate your feedback.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Thanks,
Ellen
Implementing the warranty & speed of…
Implementing the warranty & speed of resolving the problem
February 12, 2026
Reply from Whirlpool UK
We're happy to hear that you were pleased with our warranty implementation and the speed of our problem resolution. Thank you for your feedback.
Kind regards, Toni.
Very good service technician was very…
Very good service technician was very helpful and polite Thankyou
February 11, 2026
Reply from Whirlpool UK
Hello,
Thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Thanks,
Ellen
Washing machine has been faulty since I…
Washing machine has been faulty since I purchased in August 25 with it continually failing to drain the water. Constantly fobbed off. Washing machine then in December stopped draining all together and started to smoke. Engineers cancelled on us 3 times and engineers eventually turned up completely disinterested and spent a couple of minutes fiddling with the settings of the machine - didn't even inspect the machine and said need new drum. Got a message next day to say drum was in stock and arrange engineer appointment. This was done and since then all I've had is 8 cancelled engineer appointments all given for no reason. I have been without a washing machine for over 2 months and spent a fortune in both money and time at laundrettes especially having a toddler and a 4 month old baby and fact the wife and I work full time and have to wear uniform to work. Every time I phone the call centre the bot does Everything it can to get you to hang up and if its not successful it very often hangs the phone up for you. They don't want to talk to you on the phone. No accountability. Awful customer service. I have since gone back to retailer and they have immediately replaced my machine and I have paid extra and gone for Bosch at least i know I can trust them.
February 10, 2026
Unprompted review
Reply from Whirlpool UK
We regret to hear about the issues you experienced with the washing machine, the repeated cancellations, and the poor communication. We appreciate you bringing this to our attention. I have requested some details so I can look into this for you
Pleasant repair visit
Easy to book appointment, engineer was punctual, helpful and knowledgeable.
Sorted problem quickly
February 4, 2026
Reply from Whirlpool UK
Hello,
Thank you for your review. We are pleased to hear that your experience was positive and appreciate your feedback.
If there’s anything more we can assist with, please don’t hesitate to get in touch.
Thanks,
Ellen
Quick response and grest professionalism
Quick response and grest professionalism
January 28, 2026
Unprompted review
Reply from Whirlpool UK
We appreciate your kind words! We're happy to hear that you had a positive experience with our quick response and professionalism.
Reply from Whirlpool UK
Hello,
We’re sorry to hear about your experience and would like to help make things right. We’ve tried to contact you to discuss this further. Please get in touch with us when you’re ready so we can resolve your issue via:
WhatsApp: https://www.hotpoint.co.uk/service/contact or 07584 475915
Live chat: https://www.hotpoint.co.uk/service/contact
No concern for user safety - whirlpool oven door exploded
Our oven door exploded (it had not been in use for several days) and the service I received was horrendous. As I did not have a warranty (it was an oven that was fitted in a flat I bought),I would need to pay for repairs. More importantly, there were no concerns about a faulty or dangerous product. When trying to speak to someone to get a quote on repairs, two representatives asked if anyone was hurt. When I confirmed not, their concern about liability disappeared. Shameful service. (I gave up trying to get a quote from them as they ultimately told me they couldn't provide a quote without knowing the age of the oven.) Note: Whirlpool is linked with Hotpoint.co.uk repairs.
UPDATE 26 Jan 2026: after Whirlpool saw my review, they called me (fastest service so far!!). Once again, the first question was if anyone was hurt. Upon confirming no-one or my pet was injured, they were clear that they assume no liability and I would be responsible to pay for repairs. Going forward, I will make a point of never purchasing any Whirlpool or Hotpoint-related product.
January 23, 2026
Unprompted review
Reply from Whirlpool UK
We're sorry to hear about the oven door and the service you received. We appreciate you bringing this to our attention. We'll investigate the lack of concern shown and the difficulty in obtaining a quote. Your feedback is valuable as we work to improve our service.
I have requested some details so we can look into this for you,
Kind regards,
Ellen
Washing machine part of recall
Washing machine part of recall, was told replacement was out of stock and’s it would take two weeks. Three weeks later and still no update, no replacement available. Tried to call, took two days of calling and being on hold for hours before speaking to someone who could tell me nothing.
Edited to add that they got in contact to say they couldn’t give me any idea of how long it will take for the replacement so that does not in anyway resolve my issue.
January 4, 2026
Unprompted review
Reply from Whirlpool UK
Hello Rowan
We’re sorry to hear about your experience and would like to help make things right. We’ve tried to contact you to discuss this further. Please get in touch with us when you’re ready so we can resolve your issue via:
uk_tdenquires@beko.com
08003161442
08001510905
Thanks,
Mohammed
everything was done ..no complaints at…
everything was done ..no complaints at all...lovely guy who mended my dishwasher
January 23, 2026
Unprompted review
Reply from Whirlpool UK
We understand how frustrating this must have been. Thank you for telling us. We're pleased that this has been resolved for you. If we can help in the future please get in touch on 03448 224 224 so we can support you.
Thanks,
Toni.
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