A L Domestics Appliance Care Ltd 

Booked a repair on my Samsung condenser dryer through Samsung. Repair was handled promptly by very friendly ACL staff who kept me updated and even managed to bring forward the repair a day.
The engineer phoned before turning up and was very courteous and quickly identified and fixed the fault.
Top stuff.

To summarise this abomination of a company. This really is shortened as my house is still damaged!!!

Turned up with half the parts needed to fix.
Floods house with water (literally)
Says they have nothing to help clear up water and then continues to fit part.
Says will be back to fit other part.
Leaves mess everywhere.
Leaves note saying they left clean and tidy!
Forgot to isolate water so house flooded again!!!
Lies to Samsung.
Worst customer service I have ever come across. They are the biggest bunch of liars I have ever had the unfortune of having to deal with. Rude, arrogant, patronising, condescending, full of lies and false promises.
They actually told me they would email Samsung on multiple occasions then upon questioning, miraculously say they can't send me any copies due to the contract with Samsung.

If Samsung recommend, ask them for another service centre out of the area!

I have been waiting for my Samsung fridge freezer to be repaired for 8 weeks. Engineer arrived and proceeded to order the wrong part. Could not get the correct parts, but I went on line and found them available for next day delivery.
Repair booked in and no one arrived, no phone call.
Contacted the manager on his mobile phone and he said he would get the office to call me, but no call.
Please please please do not use this company, you have been warned.

Kitchen AID it seems Whirlpool is the agreed suppliers for KitchenAid appliances in the UK. I sent them my KitchenAid mixer and from sending to receiving back it was a total of 4 working days, how good is that. Very impressed, I was also kept updated by email all the way through.

Absolutely failed to fix our Whirlpool dish washer; got us to pay for special cleaning materials, even tho that clearly was not the issue. Then wanted us to pay £100 for a new cutlery draw! All their phone lines seem to now be dead, so imagine this complete waste of space company is now gone. FFS!!

I have been trying to contact them for the past 10 days by phone and on their website. Have they gone bust? Nobody is replying and I still have an open job, waiting for an engineer to come back and finish it. Really not happy with the service.

I cannot believe how bad the service is!! I have been waiting 6 weeks for my washing machine to be repaired/ replaced. I am still waiting for someone from Whirlpool to contact me!!!

I have just had exactly the same experience as the other reviewer. Indeed I wonder if they have gone bust? The phone line is permanently on answer phone saying they are closed. There is no reply to my e mail and the web site no longer seems to have phone numbers on. I have been waiting three weeks for a part so my oven can be mended.

Called them at 10am on a Wednesday to be greeted by a recorded message advising that the office was closed and I should call the next day after 8:30 am. Seriously?

We had an engineer visit on 9th November who didn't have the required parts to hand. Advised that parts would be ordered and have heard nothing since. Not terribly impressed.

Checking further I found a notice in the London gazette that a creditors meeting is due in December. This means that the company is now insolvent.

I had no problems with Whirlpoolparts.co.uk and would recommend the company to anyone with a need for a part for their white goods or appliances!

They cancelled my repair twice at the last minute. I've been waiting for a call now from a manager for the last 2 weeks and am finding it impossible to get hold of anyone. Every contact I've had has shown that the staff are unprofessional and poorly trained, the company is a shambles with no organisation whatsoever. Revolting that Whirlpool are giving their business to those people and trusting them with their customers.

The female staff members can only be described as "lacking total professionalism" absolutely no customer care skills what so ever, rude and belligerent. As a sub contractor to a main dealer it should be standard practice to reviews staffs attitude towards customers and not shout ,scream or rant at them - at the end of the day no customers No Job!!

After ordering a part from these guys two things happened
! the wrong part arrived
2 our account info was used 12 times to fraudulently buy over a grands worth of goods
No answers to any messages. I reckon they are crook

My dishwasher spray arm fell off on Thursday afternoon , After a telephone with a very helpful member of staff I had the part by 10am next day!
He also gave me a couple of tips!

Great service keep it up!

I ordered a washing machine recently, service was genuinely refreshing. Prompt courteous and very helpful.

I ordered the Microwave on Monday , It arrived on Tuesday at 9am.
The microwave is a great addition to the kitchen