Wickes - Ashford Reviews 

I am so pleased with my new kitchen I had Chris from wicks fit my new kitchen he was very trustworthy as I gave him keys to get in and lock up when finished for the day. He was always prompt and very polite and friendly. They were always on track they know how many days they will need from the start. He came back to just finish the water softener as we were waiting on new pipes. All done would recommend wick fitting team to do the job.

I visited the store to collect some timber for a recent garden project. The timber section was looking very empty due to the stores forklift truck breaking down. The product was originally planning to get wasn't available. The member of staff I spoke to apologised but helped me pick out an alternative that ended up being better for the job and saved me a considerable sum. Great service from the staff in the Ashford store.

I visited the store on 16/05. Fantastic staff and very friendly. The store is looking much better since it's renovation. New showroom is looking excellent and much brighter than the old one. Clearly money well spent. 10/10

Ordered bathroom 1/5/24. Installation started 1/7/24. Bathroom cost over £8000. Installer left over 25 snagging issues. Constant calls and emails to Wickes who never replied. Emailed managers who did not have the courtesy to contact me. Unable to use all bathroom facilities and had to wash etc at bathroom sink. Incorrect WC supplied on 3 occasions. No show by installers etc on dates agreed. No action until I contacted Ombudsman and CEO office. Eventually completed 8 months later. Offered £430 compensation where Wickes have gone against the Customer Rights Act of 2015. Will not accept fact that they have broken the law Ombudsman seems to be in favour with Company. Appalling service from a company where their values and mission statement as advertised on TV mean nothing and think they can dismiss their customers once the work has been completed. I cant write the whole debacle as it is too long to go into details. Wickes if they had done a good job would have benefited from a kitchen from me, but now I would not buy anything from them at all. Wickes need to accept responsibility for their actions and realise that the customer and word of mouth can affect their reputations. It comes to something when their own installers slate them to customers. I would not recommend Wickes to anyone. I cant give minus stats so have had to leave 1.

Not very happy with Wicks at all ordered some treated timber along with postcrete had a text message to say its on its way between 07:00-11:00 am it turned up 8:45 thats was ok then the driver walked off I said “ where is my post mix!! “ he stuttered and said erm “ oh it might be coming by another carrier ??? I then telephoned Wicks and this was on the Thursday day of the delivery , I spoke to the Ashford branch and was told Oh the forklift broke down over the weekend, yet this was Thursday yet they took delivery orders on the Tuesday even though Ashford couldn't fulfil the delivery !! Knowing full well the forklift broke down over the weekend ! . Reading there terms and conditions it does say wait until its delivered before you get your trades people there ! However you don't expect half the delivery , once you have been sent a text saying its been delivered , and once checked it’s not all there !!! ! Just be very careful when ordering items its just a guideline time and store manager DAN had a just don't care less attitude!!!

As regards to your reply on here today , Yesterday, I got an email reply from Wicks Tony Curley customer relations that said “ sorry we failed on this occasion have £4 delivery charge back “ . so basically all the time waiting for the delivery, plus installers having to re attend , plus all the phone calls I'm still way out of pocket , like I say and you have just proved it Wicks couldn't care less!!

Great customer service.

We have recently upgraded and restored two bathrooms using Wickes hardware or Wickes supplied branded items (e.g. Mira showers).

At our initial consultation both practical and design considerations were discussed with AW (our consultant from the store) and she produced designs accurately and on time. We were then able to tweak choices and practicalities with no sense of pressure and also timed our expected deliveries with our builder's schedule (we were not using the Wickes installation service).

In terms of sales care and attention to detail, AW was excellent and her aftercare was second to none as she was prompt and supportive in dealing with a couple of minor exchanges on items which were delivered un-pristine.

Great communications, customer experience and no hint of pushy or impatience from AW. Will see again!

Friendly staff and very helpful good knowledge of products

I had Fiona serve me and she was so nice. Knew exactly what I wanted and where to find it in the store. I would recommend

Fiona was very helpful and knowledgeable I will definitely return

We have now had two bathrooms renewed wow amazing so pleased .
Quality, price end finish amazing.
Charlotte grimshaw who helped us from start to finish truly reccomend 💯.
Ashford kent.

When I have gone into the store to query something, they were super helpful.
The community project scheme has given a local primary the resources to help start a vegetable garden.
Fiona was amazing and all the staff always have smiles on their faces.

Great service from start to finish
Charlotte Grimshaw the designer, came to measure up and really listened to my vision. Went over and beyond to accommodate everything. The plasterer and fitter Rick, were both professional and helpful and left everything spotlessly clean. I am absolutely delighted with their service. Nothing was too much trouble. Highly recommend Charlotte and the company , Ashford based.

Friendly helpful and professional staff all round.
Would always visit Ashford Wickes over other diy stockists
Thanks so much

Helpful staff and a great service 👍

I go in most weekdays, the staff are friendly, always offer to help with bulky items, the team at Ashford branch are a credit to your company, delivering professional and courteous customer service

Thank you to Fiona, Marcus and the team at Wickes for their community donation to our PTFA.
Not only were they generous with donating us some rat proof storage, they were a pleasure to deal with over the phone and via email.
Thank you!

Fantastic store with good selection of stock, friendly, knowledgeable and helpful staff. Products are well laid out and easy to find, and stock levels are always good. I have the choice of a couple of branches of Wickes but this one is my choice every time. I’d like to particularly say thanks to Marcus who works at the Ashford branch - very knowledgeable, friendly and a real asset to the store!

Went into Ashford Wicks store to look at kitchens and was approached by a young man who showed us around and described/demonstrated the options available. Really helpful and informative