Wickes - Aylesbury Reviews 

175
TrustScore 4.5 out of 5

4.6

Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury Hertfordshire, HP20 1DG, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely incredible service from Martin! Listened to everything we wanted, everything we needed and gave superb advice. We needed things changing along the way and he was more than happy to change... See more

Company replied

Rated 5 out of 5 stars

We are so pleased with the service from Macheala at the Aylesbury store. Throughout our design process she took on board all our ideas and wishes and created a beautiful bathroom for us. When asking t... See more

Company replied

Rated 1 out of 5 stars

Warranty does not exist for their kitchens.We have had problems with door fronts and drawer fronts from day one of installation and now, under Wickes so called warranty, they are refusing to repla... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole experience was the best . Chloe the designer and john the fitter . Nothing was to much trouble . It was everything and more . I can't thank them enough . We are al... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Aylesbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury, Hertfordshire, HP20 1DG, United Kingdom

  • +441296399599

4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(175)

13,857 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Neve :-)

We purchased fences, buckets and Screws etc. Neve was so helpful, Professional and patient and even joked around with us as my friend was messing around asking if they sold cherry tomatoes at wickes. Amazing customer service, would go back just for her customer service. P.s. she deserves a pay rise !!!

February 12, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the helpfulness, professionalism, and patience you received from Neve. We're so glad you enjoyed your visit and thank you for your feedback. -AK

Rated 5 out of 5 stars

Excellent service from Chloe

Chloe, from the Bathroom Design team, was very helpful and accommodating with my requests. I have ended up with the perfect bathroom. Very helpful and lovely to work with.

December 18, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Missy C,

We appreciate you taking the time to share your experience. We're happy to hear that Chloe was helpful and accommodating, and that you got the perfect bathroom. -Ellysse

Rated 5 out of 5 stars

Katrina in the kitchen department

Katrina in the kitchen department did wonderful job helping us plan and design our large house renovation project. We ordered a complete Sofia kitchen in pewter and we chose Tiverton, Pebble for our pantry, boot room and mud room.
We are absolutely delighted with our choices and everyone who comes to see our house says how nice everything looks.
Katrina has been an absolute delight to work with, very helpful and charming and we wouldn’t hesitate in recommending her to anyone who was looking to buy a new kitchen.

January 30, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Michelle. Thank you for taking the time to share your review with us. We are really happy to see that your design consultant, Katrina, was helpful and a delighted to work with. We are also pleased to see that everyone that has visited your house has commented on how good it looks. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Macheala Slatter

Macheala Slatter, the design consultant was absolutely amazing. Nothing was too much trouble, she had great expertise and knowledge of all the products and was a delight to talk to. I would like to thank her very much and it was a pleasure to meet her her. Well done Wicked.

January 25, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Kathy, we appreciate you taking the time to share your feedback. We're happy to hear that our design consultant was amazing and a delight to talk to. It's great to know that you were pleased with their expertise. -LG

Rated 5 out of 5 stars

Neve gets 10/10

I have just spoken on the phone to Neve and my goodness what a brilliantly helpful and charming young lady. She was beyond helpful which was so refreshing, nothing was too much trouble for her. If only there were more like her!
Well done Wickes for finding her and letting her deal with us public on the phone.
One word for Neve.......Amazing!
Thank you.

January 26, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Elaine. Thank you for taking the time to share your review with us. We are delighted to see that Neve was really helpful and friendly during your phone call. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Kitchen design and sale

Macheala Slatter designed our Kitchen for us, she extremely helpful and a pleasure to work with.

December 21, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi James, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Macheala was able to help you design your dream kitchen!. -SM

Rated 5 out of 5 stars

I was able to buy the flooring and…

I was able to buy the flooring and underlay without issue. Floor level plinth lighting was a little more difficult. Wicks employee Neve however looked online for me and found what I was looking for. Very helpful service.

January 19, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Dave, we're happy to hear that you were able to purchase the flooring and underlay without any problems. We appreciate your positive feedback regarding the helpful service you received. -LG

Rated 5 out of 5 stars

Customer service at its best …

We went to the Aylesbury branch and asked Nathan a staff member if he could help us to work out how much loft insulation we needed
. Nathan was so very helpful he worked out the quantity that was needed, plus showed us where something else was that we could not find. He was so knowledgeable about the products, he did it all with a great attitude and a smile. Nathan then loaded it all into my car, he is a credit to your Company if only every Company had a Nathan it would make shopping a lot easier. Thank you Nathan

January 15, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Sandy, we appreciate you taking the time to share your experience at the Aylesbury branch. We're happy to hear that a staff member was helpful in assisting you with your loft insulation needs and provided excellent service. It's great to know their knowledge and positive attitude made your shopping experience easier. -LG

Rated 5 out of 5 stars

Bathroom design home visit with Martin

We had a bathroom design home visit from Martin and followed that up with an instore visit to see what he had designed for us, I found him to be professional and courteous with a great knowledge of design and fitting. Martin didn't push me to order the most expensive items, he selected items he thought I would like and he was spot on! Martin is well experienced, friendly and has a great knowledge of the products and processes. He is honest with the prices to expect and helpful throughout.
We have had a great experience so far, just waiting for the fitting process to begin.

January 13, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi JM, thanks for taking the time to share your feedback. It is great to hear that you had a great experience with Martin! Thanks again for your kind feedback, we hope you love your new bathroom. -SM

Rated 5 out of 5 stars

After feeling quite overwhelmed with…

After feeling quite overwhelmed with Kitchen choices, I made an appointment with Katrina in the design team. From then onwards, my experience was great! Katrina was so helpful, approachable and made no request seem too much hassle. Her advice and experience really helped me with my choices and I'm very happy with the results.

November 22, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Mr Sillitoe, Thank you for taking the time to share your feedback. It is great to hear that Katrina was so helpful and was able to help you design your dream kitchen! -SM

Rated 5 out of 5 stars

10/10!

The designer, Machaela, was extremely helpful and patient in helping me select a new bathroom. Very competent and knowledgeable about the products.

January 11, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Ingrid.

We appreciate you sharing your feedback. We're happy to hear that you had a positive experience and that Michaela was helpful and knowledgeable.- PP

Rated 5 out of 5 stars

Excellent customer service

Chloe was absolutely a star helping me with our community project- She was very helpful and supportive Thank you for great customer service!

January 11, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Karin. Thank you for taking the time to share your review with us. We are really pleased to see that Chloe was great with helping you with your community project. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Well done Wickes!

After going to a couple of other places to get our kitchen designed, we found ourselves at Wickes.. so glad we did!
From the very first moment we met Chloe, we knew we were in good hands.
Chloe was professional at every stage of the design and installation. Every question we had, she was able to answer and put our minds at rest. We were incredibly happy with the quality of the kitchen and the hassle free installation.
We wouldn’t hesitate to recommend Wickes to friends and family.
So thank you Wickes and thank you Chloe.

December 2, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Angie. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant Chloe was professional throughout and answered any questions you had. Furthermore, we are really glad to see that you're incredibly happy with your new kitchen and installation. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great customer service received from…

Great customer service received from Dave on the help desk. Took me to required products and gave good advice. Searched warehouse for batch related product and brought them out for me to purchase. Staff have been knowledgeable and friendly on all visits......

January 5, 2026
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi J M, We appreciate you taking the time to share your feedback. We're happy to hear that you received great customer service and helpful advice during your visit to our store. -LG

Rated 5 out of 5 stars

Great,service,from Cloe

Great,service,from Chloe,and wicks,Chloe came to my rental house and designed a replacement kitchen which fitted well with the work already completed,competitive on price.A job well done,thanks to Chloe&wicks.

November 14, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Liberato De Cesare, we appreciate you sharing your experience. We're happy to hear that you received great service and that the kitchen design met your needs at a competitive price. -LG

Rated 5 out of 5 stars

Very professional

We had a really good appointment with Martin and look forward to seeing the design he has worked out for us. He is a very friendly, professional man who put us at ease immediately. We explained what we needed and what we could afford and feel confident that he took all that into consideration.

December 15, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Lena, we're happy to hear that you had a positive experience and felt comfortable during your appointment. We appreciate your feedback and are glad we could meet your needs and budget considerations. -LG

Rated 5 out of 5 stars

Bedroom paint

Over the weekend I came to Wickes in Aylesbury town centre for a few items required to decorate my bedroom. Not really knowing 100% what I needed, I approached a lovely young lady by the name of Jody, not only was she exceptionally friendly and approachable but really knowledgeable and assisted me in finding the correct paint products that I needed to start the job when I got home. Thanks for all your help Jody, I really appreciate it.

December 6, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Alison, Thanks for taking the time to leave your review. We are happy to hear that Jody from the Aylesbury store was able to help you find the correct paint that you needed for your project while being friendly and knowledgable. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Excellent service by Wickes

Excellent service by Wickes. Went in with ideas for a new kitchen. Katrina was so helpful. Helped design the layout. Showed examples of ovens, worktops, sinks, taps etc. Easy to order. And she called, as promised, the next day to confirm delivery dates, with confirmation of times to follow. Brilliant service by all staff involved. Highly recommend.

October 22, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Jason. Thank you for taking the time to share your review with us. We are really happy to see that, Katrina, was really helpful with your kitchen design, providing great ideas and following up to confirm delivery dates. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Bathroom Design and Refit

I had my kitchen designed and fitted through Wickes approximately 5 years ago and had a great experience. So it was a no-brainer to try them again when I couldn't stand my bathroom any longer. My designer was Chloe Folds at the Aylesbury store. She listened to my requirements and understood them completely. I am quite particular and my bathroom is very small and a little bit awkward. I loved her design and she made the whole process easy. She was always on the end of an email if I needed help and has continually gone above and beyond. The builders contracted in were amazing, 10/10 and my new bathroom is scrumptious. I am delighted and wouldn't hesitate to recommend completely. Go to Chloe, she is phenomenal.

November 24, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Jayne, Thanks for taking the time to leave your review. We are happy to hear that Chloe from the Aylesbury store designed a bathroom that you love and that she made the whole process easier for you. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

The customer service provided by Neve was exceptional

The customer service provided by Neve was above and beyond. I purchased several bags of top soil and, as my shoulder was injured, I needed help getting them on to the trolley and into my car. She didn't hesitate to offer her assistance and was kind and friendly throughout the process. She is a lovely member of staff.

October 5, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We're happy to hear that you had such a positive experience. We appreciate you mentioning the assistance you received with your purchase and are glad that Neve was able to help you. Thank you for your feedback. -AK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look