Wickes - Barking Reviews 72

Great interaction with all staff.

Their cashier Rupali especially friendly and helpful !

A big thanks to Mike. I purchased the wrong landscaping stones. He refunded the money straight away, helped me source the correct stones and he even loaded the stones in my car. Excellent customer service and greatly appreciated.

Waited at checkout over 15 minutes. Seems like there’s only one member of staff working here. Avoid

Very pleasant experience. Michael was very helpful in helping me place my online order.

Had my bathroom done and needed to return some extra tiles. I spoke with Rupali about my experience returning items to the canning town branch and never receiving the refund. She made sure then and there that my refund would be processed and she was just so kind and sympathetic throughout. She also gave me some good advice. Won't bother next time going to the canning town wickes ever again

Extremely disappointing experience with the bathroom design service, particularly with designer Benaiah Oti. He visited our property, checked measurements, confirmed everything was correct, and asked us to place the order. However, once the order was placed, communication completely stopped, calls and emails were ignored.

When the fitters arrived, they found that several items did not match the actual measurements. Cabinets had to be cut and modified just to fit, and even then the final result looks poor. We also received the wrong quantity of shower panels and even the wrong shower unit altogether.

To make matters worse, Benaiah asked me to personally bring heavy return items back to the store, only for another staff member to later confirm that a home collection could have been arranged the entire time. This caused unnecessary stress, wasted time, and physical effort.

The whole experience has been frustrating, unprofessional, and incredibly stressful during what should have been an exciting home project. Very disappointed with both the service and communication.

I attended a decorating event on Saturday 2nd May at the Barking store. I was made very welcome by Rupali who was meeting and greeting visitors. The Cheshire mouldings stand was very interesting. The expert on hand was very knowledgeable and informative about not only his products but the Wickes stock.
Overall the experience was great. I attended a CT1 and tool marking event earlier in the year which was equally good.
Keep up the good work!

Rupali at Barking Wickes went above and beyond my expectations. I’m genuinely so happy with the service I received. It’s really refreshing to see such helpful and dedicated people working for your team. Thank you again—truly appreciated!

We had best experience when we went to buy floor tiles for our house. Sonia was amazing she was so friendly and very helpful with material. She also gave us good suggestion our item's.

Rupali was so helpful today, going out of her way to help me find what I needed to prepare for putting some wardrobe door handles on when I got home! Thank you Rupali - great customer service. The handles are now securely on, and straight!

Wickes Barking
I met Miss Sonia . Asked for help choosing paint and she was
Super super helpful and very kind.
Hats off for her

Saf is not only the best staff at Wickes but tge best staff ever, I was thinking about a bathroom from B and Q and Saf gave me a better deal. So pleased with Saf that I got my kitchen from him too, any issues I had he sorted out immediately. Very professional and he really cares about customers and their satisfaction. Saf is so experienced, knowledgeable, friendly and helpful. He is a legend. Best staff ever, cheers

Dealt with the Barking branch with a new kitchen and couldn't be happier! Saf was the great chap who helped measure and design the outlay for the kitchen, provide the documents and quote. Any issues he was easy to deal with and quick to respond, very happy with the service and our new kitchen!

Just spent 45 minutes with PAUL. Super amazing, unrushed and really took his time to answer my many questions. Anytime I need anything in the future il always come here and ask for Paul. Thank you.

Excellent service by Theresah at Wickes Barking Branch Today.

Very brilliant and helpful staff.
I was very pleased with the service i received today at the store

I went In the morning and was presented with a smile this has never happened before, Sonila at barking branch was so so friendly and all the team in barking have always been extremely helpful. With one or two exceptions. It’s a pleasure to bring my business there

I came to the store so frustrated with all the mistakes my builder caused for me but Theresah and Tochie(her manager) gave me peace of mind. I was able to leave with every situation resolved. Thanks to them. Great customer service, professionally executed.

Didn’t shop here but went into store in the morning distressed with car breaking down and being in a dangerous situation nearby and just managed to park in car park bay. Went in store to request additional time in car park and a team member Sonia came over and checked I was ok. Truly thankful for such kindness.
Thank you ☺️

I booked a kitchen refit online.
Ben the designer came home to measure the kitchen and booked an in-store visit.
At the appointment he showed me several kitchen designs made and I made a choice.
Excellent customer service and great experience!