Wickes - Barnsley Reviews 

34
TrustScore 4 out of 5

4.0

Old Mill Lane, Barnsley South Yorkshire, S71 1LS, GB


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Rated 1 out of 5 stars

Not worth 2 ticks! Did not honour appointment with John Tickle (not made up name) and store was unattended by kitchen designers the Saturday prior. Very poor service and unprofessional conduct. Will t... See more

Company replied

Rated 5 out of 5 stars

Kerry has been so wonderful the entire process of designing my bathroom! So friendly, knowledgeable and made the entire process fun filled. She made great friends with my dog, Croissant, and I c... See more

Company replied

Rated 5 out of 5 stars

Our bathroom was tiny, awkward and tight, No space to breathe, no sense of light. Then Kerry from Wickes came into the frame, And honestly, nothing’s been quite the same. With... See more

Company replied

Rated 5 out of 5 stars

We recently ordered a kitchen from Wickes with the expert help and advice of kitchen designer Fiona. The whole experience was a pleasure from start to finish. Fiona guided us through the process with... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Barnsley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Old Mill Lane, Barnsley, South Yorkshire, S71 1LS, United Kingdom

  • +441226770659

4.0

Great

TrustScore 4 out of 5

34 reviews

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4.0

All reviews

(34)

13,761 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came in to store and can’t thank the…

Came in to store and can’t thank the staff so much for helping thank you Barnsley staff

July 13, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi, Diane. Thank you for taking the time to share your review with us. We're delighted to see that you found our staff in our Wickes store in Barnsley to be helpful. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Easy as A B Kerry.

Our bathroom was tiny, awkward and tight,
No space to breathe, no sense of light.
Then Kerry from Wickes came into the frame,
And honestly, nothing’s been quite the same.

With pinks and greens she balanced the tone,
Turned a cramped little room to a space of its own.
Brushed brass taps with a soft golden gleam,
Now everything looks like a designer’s dream.

She measured and planned with precision and care,
Found storage and style from thin air.
Not an inch wasted, not a detail missed,
Every finish polished, refined, and crisp.

And here’s the part that surprised us the most,
The price stayed grounded,no need to boast.
All done for under 11k
For work this good? That’s more than okay.

So if your bathroom’s small, dated or weary,
Go straight to Wickes and ask for Kerry.
Five stars from us it couldn’t be clearer,
Big transformation from a true space engineer ⭐⭐⭐⭐⭐

July 13, 2026
Unprompted review
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Reply from Wickes - Barnsley

We are absolutely thrilled to read your wonderful review! It's fantastic to hear how a small, awkward space was transformed into a designer's dream. We love that the design balanced tones, incorporated stylish fixtures, and maximized every inch with precision and care, all while staying within budget. Thank you for sharing your experience. -AK

Rated 5 out of 5 stars

Joyful Kerry!

Kerry has been so wonderful the entire process of designing my bathroom!

So friendly, knowledgeable and made the entire process fun filled. She made great friends with my dog, Croissant, and I can't wait to see it all come together.

Thanks so much, Kerry!

July 13, 2026
Unprompted review
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Reply from Wickes - Barnsley

We're so happy to hear about your positive experience with Kerry! It's wonderful that they were friendly, knowledgeable, and made the process enjoyable for you and your dog. We hope you love your new bathroom! -AK

Rated 1 out of 5 stars

Wickes: Not worth 2 ticks

Not worth 2 ticks! Did not honour appointment with John Tickle (not made up name) and store was unattended by kitchen designers the Saturday prior. Very poor service and unprofessional conduct. Will take my business elsewhere. If I didn’t know better I’d think they were closing down.

July 4, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hello Damien, thank you for your valuable review regarding your experience in our Barnsley store. I'm sorry that John was able to help you as expected and is not the service aim to provide. If you can please reply back to the private message I've sent you on Trustpilot we can investigate this further. - Dylan

Rated 5 out of 5 stars

Saw Kerry at wicks to design a kitchen

Saw Kerry at wicks to design a kitchen. She was fabulous. Nothing too much trouble for her. Fabulous design and saved us some money. Explained the everything thoroughly. Would definitely recommend her.

July 2, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi, Julie. Thank you for taking the time to share your review with us. We're really pleased to see that your design consultant, Kerry, provided a great design experience, explaining everything thoroughly leaving you confident with your purchase. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Wickes excellent kitchen designer

We recently ordered a kitchen from Wickes with the expert help and advice of kitchen designer Fiona. The whole experience was a pleasure from start to finish. Fiona guided us through the process with her wide range of knowledge and answered our many questions thoroughly. She is definitely an asset to Wickes and I would recommend anyone thinking about ordering a kitchen then to book an appointment with her.

May 16, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi, Sue. Thank you for taking the time to share your review with us. We're really happy to see that your design consultant, Fiona, made your design experience a pleasure from start to finish. We're also glad to see that, Fiona, answered any questions you had, making the whole process straight forward. Thank you again for your kind feedback. - Scott H

Rated 1 out of 5 stars

It,s a scam

It,s a scam, do not use.

May 14, 2026
Unprompted review
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Reply from Wickes - Barnsley

We're sorry you feel this way, Brian. We'll investigate the situation to improve our service for everyone. - Andrew

Rated 5 out of 5 stars

Kerry was very knowledgeable and made…

Kerry was very knowledgeable and made everything easy.

May 11, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi Terence, We appreciate you taking the time to leave your review. We are so glad to hear that everything was made easy and that you found Kerry knowledgeable. - Sean

Rated 5 out of 5 stars

Kerry and Fiona in the design team were…

Kerry and Fiona in the Barnsley design team were excellent in helping with the design or my kitchen.
Nothing was too much trouble and they ensured the design meet my needs .

Kerry stepped in when Fiona was on leave and made changes that I decided I needed. She advised when specifications were out cos of my changes, tweaked things and sorted it . I absolutely highly recommend
Using their services they make it very smooth.

April 19, 2026
Unprompted review
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Reply from Wickes - Barnsley

We appreciate you sharing your experience with us. We're happy to hear that Kerry and Fiona were so helpful in designing your kitchen. It's great to know that they ensured the design met your needs and made the process very smooth for you. -AK

Rated 5 out of 5 stars

Kerry was absolutely fabulous

Kerry was absolutely fabulous. She met all our needs so patient kid resourceful it’s a five star ⭐⭐️⭐️⭐️⭐️review from Shaun karen

October 15, 2025
Unprompted review
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Reply from Wickes - Barnsley

Hi Shaun, We appreciate you taking the time to share your experience. We're so happy to hear that you received such fabulous and resourceful service from Kerry and that all your needs were met! - Sean

Rated 5 out of 5 stars

Great experience from start to finnish…

Great experience from start to finnish the initial home visit from fiona who was very friendly and easy to talk to made designing my kitchen easy and straightforward and all deliveries were scheduled at a convenient time. The installers who fitted the kitchen again were all very knowledgeable and trustworthy and after the first meeting left them to their work most of the week. The kitchen was finnished quickly cleanly and to a great standard. Will definitely reccomemd wickes to friends and family and won't hesitate to use them again. Thankyou

March 26, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi Rosie, We appreciate you sharing your experience. We're happy to hear that the home visit from Fiona was a friendly one which made her easy to talk to and kitchen design process was straightforward, and that the installation was completed quickly and cleanly. We value your recommendation! - Sean

Rated 4 out of 5 stars

The Product stickers..........

Been doing some DIY. Had some peces delivered which were far too heavy and large for me to carry. (Had delivery problems but separate review. Been in shop several times as well and the staff here at Barnsley were excellent. The star is lost on the product. Got some MDF fully finished white cladding. Used it before and the product is very good BUT and it is an important BUT it's where Wickes put the product stickers. Some were on the rear of the cladding, fine they go to the wall. Here's the BUT and it's that many were on the face of the cladding, some came off with a lot of pratting and time wasted but many didn't and had to really work hard to remove them and then they left a residue of the glue on the wood. Cleaned what I could off but left a visible area where it had been. As an aside the Wickes Instant Grab is second to none for what it is and for price. Put first couple on with Evo grab glue and the were falling off the wall as I prepared the next one. Went and got Wickes and it grab almost instantly and once in place never moved. So Glue get 10 stars.

March 26, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi Trevor,

We appreciate your feedback and are glad the Barnsley team provided excellent service. We're sorry to hear about the difficulty removing the stickers from the cladding and the residue left behind. We'll review this issue. We're happy the Wickes Instant Grab worked well for you! -Ellysse

Rated 5 out of 5 stars

We met Kerry who did a brilliant job…

We met Kerry who did a brilliant job designing our kitchen based on what we needed, Kerry was very knowledgeable in what would work best in our space and was friendly and helpful throughout. The kitchen is now completed and we couldn't be happier. The whole process was coordinated at regular stages by Wickes customer services. Once again we would like to thank Kerry the designer and the installers (Gary and Ben) who in my veiw are a credit to Wickes.

February 5, 2026
Unprompted review
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Reply from Wickes - Barnsley

We're happy to hear that the kitchen design met your needs and that you are pleased with the completed project. It's great to know that Kerry was knowledgeable and helpful. We appreciate your recognition of Gary and Ben. We hope you enjoy your new kitchen for many years to come. -AK

Rated 1 out of 5 stars

Bathroom design appointment

Went to design a bathroom and wickes Barnsley, and the man (Gary) who did our appointment was rude and very unwelcoming. Constantly spoke down to us from the start. It was like he didn’t want to do the appointment, made out what we wanted to do would be expensive, like why is that a problem?
Also didn’t even offer to design the bathroom with us, which I thought was the point of the appointment? Basically rushed us out and didn’t want to be there. Said he’d email us a design, which I thought the appointment was for us to design it there? Won’t be going to wickes again. Will go to a more friendly designer who is happy to actually help us design our bathroom! Felt very uncomfortable.

February 3, 2026
Unprompted review
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Reply from Wickes - Barnsley

Hi Tom, we are so sorry to learn of this experience. This is certainly not how we want our customers to feel We can only apologise for the lack of service you were expecting. We will raise this complaint with the store and if you require any further information then please reply to the request for further information which we have sent you. - DG

Rated 5 out of 5 stars

I don’t normally write reviews

I don’t normally write reviews , but we went in to buy a new kitchen and Kerry manterfield booked to come round and design for us. She was very helpful and very professional. Would definitely recommend and use again.

September 8, 2025
Unprompted review
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Reply from Wickes - Barnsley

Hi, Lisa. Thank you for taking the time to share your review with us. I'm delighted to see that your design consultant, Kerry, was very helpful and professional. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

professional planning

Kerry was very helpful in planning our kitchen, she listened to our requirements and helped us choose the correct products. She went into detail helping us to select everything we needed to complete our purchase. We were not rushed or made to purchase anything the decision was ours.
She was very professional and listened to us, she went through everything with us to make sure our needs were met before finalizing the plans.
Once the plans were finalized she went through everything again to ensure we had everything we required.
We were made to feel relaxed and have confidence in her.

August 31, 2025
Unprompted review
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Reply from Wickes - Barnsley

Hello Sheila, thanks for your five-star review, and I'm delighted that Kerry was first class all the way through your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

kitchen design appointment

I attended store today to see my kitchen design with Kerry, after she visited my home for a planning and design appointment. Kerry was fantastic, listened to my ideas and concerns . she was very knowledgeable and came up with solutions, to any queries I had. I did not feel rushed or pressurised. kerry took her time with me, it was a pleasant experience and I recommend wickes especially Kerry to design your new kitchen.

August 25, 2025
Unprompted review
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Reply from Wickes - Barnsley

We appreciate you taking the time to share your feedback. We're happy to hear that you found your kitchen design appointment to be a pleasant experience and that Kerry was knowledgeable and helpful. We're glad they were able to provide solutions and that you felt comfortable throughout the process. -AK

Rated 5 out of 5 stars

Kerry was very helpful and did a…

Kerry was very helpful and did a excellent job with designing our bathroom and kitchen

July 27, 2025
Unprompted review
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Reply from Wickes - Barnsley

We're glad you are pleased with the bathroom and kitchen design. It is great to hear that Kerry was able to help with your project.
- PP

Rated 1 out of 5 stars

I used to work for this company.

I used to work for this company.
They are terrible it's all about taking the money ,I saw it time and time again. They treat there fitters so bad they actually told me that if 100 of you left we would just get 100 more
Meaning we were worthless to them.
There instal manager over my area was useless and I had worked with him before and he took the 1st opportunity to get me out.
What a poor all round company.
Stay away

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Kerry has been amazing and so helpful

Kerry has been amazing and so helpful! Explaining all parts of the process. I would understand everything and decide what I want. She is the best. I’m grateful

June 26, 2025
Unprompted review
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Reply from Wickes - Barnsley

We're happy to hear that you had such a positive experience! It's wonderful to know that Kerry was helpful and that you felt supported throughout the process. We appreciate your feedback!
- PP

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